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Better Insurance Group is recognized as a trusted insurance company since 2004. As a local business, we understand the insurance needs of people in Brevard County and all of Florida.
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MoreMelbourne’s economic strength is bolstered by aerospace giants like Northrop Grumman and L3Harris Technologies, alongside educational institutions such as Florida Tech. The city supports business development through organizations like the Melbourne Regional Chamber of Commerce and innovative coworking spaces. Its transportation infrastructure benefits from proximity to Orlando International Airport and major highways, enhancing connectivity. Residents enjoy robust community resources including public schools, libraries, medical centers, and recreational facilities. The subtropical climate offers warm summers and mild winters, ideal for outdoor activities such as surfing and paddleboarding. While Melbourne’s crime rates are slightly above the national average, its coastal charm, technological innovation, diverse dining options, and community-focused lifestyle make it an attractive destination for both locals and tourists.
Nominated for BestAround
Better Insurance Group stands out in the competitive insurance landscape of Brevard County and beyond, earning recognition for its nomination to the "BestAround" accolades. Founded in 2004, the agency has grown from a local venture into a comprehensive service provider offering a full suite of financial and insurance solutions, including bookkeeping, payroll management, and tax filing. This evolution reflects their commitment to becoming a one-stop shop for both small businesses and individuals, backed by over five decades of industry expertise from their seasoned leadership.
A standout feature of Better Insurance Group is their unwavering focus on personalized service and client education. Agents like Shauna Laurence exemplify this dedication, offering tailored insurance solutions and comprehensive guidance that empowers clients to make informed decisions. Their ability to deliver affordable rates, clear explanations, and efficient service, coupled with a strong commitment to transparency and trust, sets them apart. Customers frequently praise Shauna's exceptional knowledge, responsiveness, and genuine care for their clients' well-being, reinforcing the agency's reputation as a reliable partner.
However, the narrative isn't entirely one of flawless service. While many laud Better Insurance Group's customer-centric approach, some reviews touch upon concerns regarding judgmental attitudes from employees and a lack of truly personalized attention in certain interactions. This duality highlights the importance of individual experiences within a brand that prides itself on its core values. Despite these minor critiques, the overwhelming majority of feedback underscores Better Insurance Group's success in building a loyal customer base and earning a place among the "BestAround" nominees, demonstrating their ability to deliver exceptional service while navigating the complexities of human interaction.
About Better Insurance Group
Better Insurance Group is a trusted local insurance agency with a strong foundation rooted in community service and expertise. Established in 2004, the agency has evolved from a single entrepreneur's venture into a full-service provider offering year-round support for small businesses and individuals in Brevard County and beyond. Their comprehensive suite of services includes bookkeeping, payroll management, and small business tax filing, positioning them as a one-stop solution for all insurance and financial needs.
A key differentiator for Better Insurance Group is their commitment to personalized service and education. Since 1991, when Elisa S. Wagers began her career with State Farm, the agency has grown under the leadership of seasoned professionals who bring over five decades of industry experience. This wealth of knowledge allows them to offer tailored insurance solutions, ensuring that clients receive the right coverage without compromising on quality or cost. Their agents are dedicated to educating clients, helping them navigate complex insurance options and make informed decisions that align with their financial goals.
Better Insurance Group's approach is built on transparency and trust. They are available to provide a complimentary quote, demonstrating their commitment to customer-centric service. The agency's philosophy is rooted in the belief that reliable insurance can provide peace of mind during challenging times. By combining a deep understanding of local insurance regulations with a global perspective, Better Insurance Group ensures that their clients are well-protected and supported. Their location in Melbourne, FL, and their commitment to excellence, as evidenced by their membership in reputable organizations such as the Florida Office of Insurance Regulation, the National Association of Insurance Commissioners, and the U.S. Small Business Administration, underscore their dedication to maintaining the highest standards of service and integrity.
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What Customers Say
149
Official Google Reviews
Customers consistently highlight Shauna Laurence as a standout agent, known for her exceptional service, knowledge, and dedication to customer satisfaction. Her ability to navigate complex insurance needs, coupled with her personal touch and proactive approach, has earned her high marks across multiple reviews.
Many customers emphasize the value they receive, citing affordable rates, comprehensive coverage, and personalized attention as key factors in their positive experiences. They appreciate Shauna's responsiveness, knowledgeability, and willingness to go the extra mile to ensure their needs are met.
Some reviews mention specific instances of helpfulness, such as finding the best rates, resolving claims efficiently, and providing clear explanations of insurance policies. Others highlight Shauna's personality, describing her as friendly, professional, and even enjoyable to work with. A few customers note her willingness to help family members and friends, showcasing a strong commitment to community and customer care.
However, a few reviews express concerns about the company's customer service, citing judgmental attitudes from employees and a lack of personalized attention. These negative experiences serve as important reminders that even within a seemingly positive brand image, individual interactions can vary. Overall, the overwhelming majority of reviews paint a picture of Better Insurance Group as a reliable and customer-centric agency, with Shauna Laurence at its core.