Integrity Auto Service

Auto Repair Shop Auto Repair Auto Services

Bestie Business Card

We offer quality auto repairs backed by years of experience!

Business Hours

Mon: 8:00am - 5:00pm
Tue: 8:00am - 5:00pm
Wed: 8:00am - 5:00pm
Thu: 8:00am - 5:00pm
Fri: 8:00am - 5:00pm
Sat: Closed
Sun: Closed

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About Heath, Ohio, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Integrity Auto Service distinguishes itself in the competitive Newark auto repair landscape with a clear focus on quality, customer service, and reliability, factors that likely contributed to its nomination for "BestAround." The shop's seasoned mechanics, particularly their expertise with foreign vehicles, provide a unique value proposition that sets them apart, ensuring clients receive expert care regardless of their vehicle's complexity. Their pricing structure is competitive and transparent, ranging from routine services to specialized repairs, which appeals to a broad customer base seeking both affordability and quality.

Customer testimonials paint a picture of Integrity Auto Service as a reliable and professional establishment, where punctuality, cleanliness, and respectful service are the norm. The shop's commitment to using reputable parts and employing mechanics who go above and beyond for customer satisfaction further solidifies its reputation. While some reviews mention minor issues like occasional misdiagnoses or delays, these are overshadowed by the overwhelmingly positive feedback regarding the overall service quality and customer interaction.

In essence, Integrity Auto Service's blend of expertise, customer-centric approach, and commitment to excellence positions it well for the "BestAround" designation. The business appears poised to continue earning trust and loyalty from its clientele, suggesting a strong foundation for sustained success in the auto repair market.

About Integrity Auto Service

Integrity Auto Service, a family-owned and finely tuned auto repair shop based in Newark, OH, stands out for its commitment to quality and customer satisfaction. The shop boasts a team of seasoned mechanics with extensive experience, particularly in handling foreign vehicles, ensuring that clients receive expert care regardless of their car's make or model. Their service offerings range from routine inspections to comprehensive repairs, all backed by a promise of high-quality work and customer peace of mind.

For routine maintenance and repairs, customers can expect to pay competitive rates. A standard inspection and routine service typically range from $26.99 to $69.99, depending on the vehicle's condition and the specific services required. More extensive repairs, such as those involving multiple components or complex issues, are priced at $149.99 for most vehicles, with additional costs for higher-end parts like 6 and 8-cylinder engines, which can increase the price to $189.99. Specialized services, including tire replacements and TPMS recalibration, are available for an extra $19.99 per tire or $10.00 per tire, respectively.

Integrity Auto Service is dedicated to providing a stress-free experience for both new and returning customers. They use only reputable parts from trusted manufacturers to ensure that vehicles are always ready for the road, enhancing safety and reliability. The shop's commitment to customer satisfaction extends beyond just the repair process; they offer flexible scheduling and open hours, with operations from 9:00 am to 5:00 pm, Monday through Saturday. Whether you're a long-time resident or a new visitor to Newark, Integrity Auto Service is here to meet your automotive needs with professionalism and care.

Category Tags
Auto Repair Shop Auto Repair Auto Services Mechanics Vehicle Maintenance

What Customers Say

4.7
Rating Based On
74
Official Google Reviews
5
65
4
4
3
0
2
2
1
3

Customer experiences at Integrity Auto Service are overwhelmingly positive, reflecting a consistent commitment to quality, honesty, and customer satisfaction. Many reviews highlight the shop's ability to provide accurate estimates, thorough inspections, and fair pricing, often exceeding expectations. Customers frequently praise the professionalism and expertise of the mechanics, noting that they handle complex repairs with care and efficiency. The service is described as punctual, clean, and respectful, with many mentioning the helpfulness of staff like Jacob and Gunner in addressing customer concerns.

Some reviews specifically commend the shop for its reliability and the personal touch, such as Jake being a trusted mechanic confidant and Matt's exceptional customer service, including his willingness to go the extra mile for customers. There are also instances where Integrity Auto Service stood out for its specialized services, like handling foreign cars and providing detailed diagnostics, reinforcing their reputation as knowledgeable professionals.

However, a few reviews express disappointment with specific incidents, such as misdiagnoses or delays in service, which highlight areas for improvement while still acknowledging the overall positive experience. Despite these minor issues, the majority of feedback underscores Integrity Auto Service's strong track record and the trust customers place in them for reliable and competent auto repair services.