Old Town Market

Market Marketplace Food Beverage

Business Hours

Mon: 8:00am - 8:00pm
Tue: 8:00am - 8:00pm
Wed: 8:00am - 8:00pm
Thu: 8:00am - 8:00pm
Fri: 8:00am - 8:00pm
Sat: 8:00am - 8:00pm
Sun: 9:00am - 7:00pm

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About Kensington, Maryland, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Old Town Market, nestled in Kensington, Maryland, presents itself as a culinary gem, drawing in both food connoisseurs and casual shoppers with its curated selection of global beverages and daily soups, with a strong emphasis on vegetarian options. Its picturesque location within Kings Park adds to its charm, offering a serene backdrop that enhances the overall dining experience. The market's dedication to local and international sourcing speaks volumes about its commitment to sustainability and community engagement, setting it apart in a crowded market landscape.

However, while Old Town Market excels in providing high-quality food and beverages, customer service stands as a mixed bag. Positive reviews highlight the exceptional taste and variety of its offerings, especially its sandwiches and baked goods, alongside friendly service. Yet, inconsistencies in service quality-from overly aggressive staff to those who seem indifferent or poorly trained-have marred the experience for some patrons. This inconsistency, coupled with occasional lapses in order accuracy, particularly concerning allergens and special requests, has led to customer dissatisfaction and financial setbacks.

Despite these challenges, Old Town Market's appeal lies in its unique atmosphere and central location, making it a staple for locals and a destination for those seeking a quick, affordable meal or snack. Its commitment to local sourcing and high-quality ingredients is a significant draw, reinforcing its reputation as a foodie haven. To truly solidify its status as a "BestAround" nominee, Old Town Market would need to address its service issues and operational inefficiencies, ensuring that every visit is not only enjoyable but also seamless and reliable. With these improvements, it could further cement its place as a beloved local institution.

About Old Town Market

Old Town Market, situated in the heart of Kensington, Maryland, stands as a vibrant hub for culinary enthusiasts and local shoppers alike. Nestled at 10251 Kensington Pkwy, this market offers a curated selection of fine beverages from around the globe, meticulously handpicked to ensure quality and authenticity. The menu extends beyond beverages to include a diverse array of daily soups, with a particular emphasis on vegetarian options, catering to a wide range of dietary preferences and enhancing the overall dining experience.

Visitors to Old Town Market can take in the picturesque views of Kings Park, a serene setting that complements the market's welcoming atmosphere. The market's commitment to sourcing its products locally and internationally underscores its dedication to sustainability and community engagement. Each day, the selection of soups is refreshed, offering something new and exciting for regulars and first-time visitors alike. This dynamic approach not only keeps the offerings fresh but also fosters a sense of discovery and exploration among patrons.

Located in Kings Park, a neighborhood known for its blend of residential and commercial spaces, Old Town Market serves as a cornerstone of community life. Its proximity to major residential areas ensures a steady flow of local customers, while its central location makes it easily accessible to visitors from surrounding regions. The market's offerings, from its carefully curated beverages to its diverse and nutritious soups, position it as more than just a place to shop; it is a destination that enriches the lives of those who frequent it, making Old Town Market a beloved fixture in Kensington's culinary landscape.

Category Tags
Market Marketplace Food Beverage Local Market Specialty Food Store

What Customers Say

4.4
Rating Based On
300
Official Google Reviews
5
201
4
61
3
12
2
6
1
20

Customers of Old Town Market have shared a range of experiences, reflecting both high praise and significant areas for improvement. Many highlight the exceptional quality of their sandwiches, soups, and baked goods, often noting the friendly and attentive service despite occasional lapses in professionalism.

For instance, several reviewers commend the consistent flavor and variety of sandwiches, with some describing them as "solid" or "awesome," particularly when customized to accommodate dietary restrictions or preferences. However, a recurring theme is the inconsistency in customer service, which has led to several negative experiences. Issues range from staff being overly aggressive or rude to those who seem disinterested or poorly trained.

Some customers have specifically mentioned problems with order accuracy, especially regarding allergens and special requests, leading to frustration and sometimes financial loss due to incorrect charges. Others have noted the high prices for what they perceive as mediocre food quality, particularly in the wine and beer sections, where they feel they are overcharged despite lower shelf prices. The lack of seating and long wait times during peak hours have also been points of contention, making the market less appealing for those seeking a more relaxed dining experience.

Despite these issues, Old Town Market remains popular among locals for its unique atmosphere, quaint setting, and convenient location. Several reviewers appreciate the market's role as a community hub, particularly for those looking for a quick, affordable meal or snack after work. The store's commitment to sourcing local products and maintaining high-quality ingredients is well-regarded, contributing to its reputation as a go-to destination for food enthusiasts in Old Town Kensington. However, the ongoing need for improvements in customer service and operational efficiency is evident, suggesting that with targeted enhancements, the market could further solidify its position as a beloved local institution.