Concept Flooring Inc.

Flooring Store Flooring Vinyl Flooring

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We can make your old floors look brand new again. Want to change the color, no problem! A free, in-home consultation is just a phone call away.

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About Woodstock, Georgia, USA

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Nominated for BestAround

A+
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Concept Flooring Inc., an Atlanta-based flooring store with over two decades of experience, has garnered attention for its nomination to the prestigious "BestAround" designation. The company's comprehensive service offerings, from flooring selection to refinishing, coupled with a strong emphasis on personalized customer service, position it as a leader in the industry.

The store's strength lies in its ability to cater to diverse customer needs through expert guidance and tailored solutions. Their extensive range of flooring types-hardwood, luxury vinyl plank, laminate, and vinyl tile-along with specialized services like refinishing, addresses varied budgets and aesthetic preferences. Concept Flooring's Project Managers play a crucial role, offering hands-on consultations that ensure clients find the perfect fit for their homes, enhancing satisfaction through meticulous attention to detail.

Customer feedback underscores Concept Flooring's reputation for exceptional service. Praise is consistently given for their responsiveness, professionalism, and transparency. Customers appreciate the free in-home estimates for refinishing, a feature that adds value and reassurance. The store's commitment to ongoing communication and flexibility further solidifies its standing as a trusted provider.

In summary, Concept Flooring Inc.'s blend of expert services, customer-centric approach, and professional team makes it a strong contender for the "BestAround" award. Their ability to combine quality products with personalized service not only meets but often exceeds customer expectations, solidifying their position as a reliable choice in the competitive flooring market.

About Concept Flooring Inc.

Concept Flooring Inc., a professional Atlanta-based flooring store with over two decades of experience in carpet cleaning, offers a comprehensive range of services aimed at providing customers with the highest quality flooring solutions. The store's mission is to bring the showroom directly to customers through personalized consultations and expert guidance, ensuring that every project meets their specific needs and budget.

One of the standout offerings is the ability to select from various flooring types, including hardwood, luxury vinyl plank, laminate, and vinyl tile, each with its unique benefits and cost implications. For instance, hardwood flooring, often perceived as more expensive, can add significant value to a home when properly installed and maintained. Concept Flooring's Project Managers are highly trained to help customers navigate through the vast selection, ensuring they find the perfect fit for their style, budget, and functional requirements.

The store also emphasizes the importance of refinishing hardwood floors, addressing common concerns about maintenance and longevity. Refinishing is presented as a cost-effective way to update the look of old floors without the hassle of full replacement. Additionally, Concept Flooring provides free in-home estimates for refinishing services, making it accessible and transparent for customers.

Beyond flooring, the company offers area rugs and other flooring solutions, catering to a diverse range of customer preferences. Located in Milton, Georgia, Concept Flooring serves multiple counties, including Alpharetta, Roswell, and Cumming, with convenient appointment-only hours to accommodate busy schedules. The store's commitment to customer service is evident through its dedicated Project Managers, who ensure a smooth and worry-free experience from initial consultation to installation.

By offering free in-home estimates, showroom access, and personalized consultations, Concept Flooring Inc. stands out as a trusted and reliable choice for anyone looking to enhance their home's flooring with professional expertise and quality products.

Category Tags
Flooring Store Flooring Vinyl Flooring Showroom Sales Home Improvement

What Customers Say

4.9
Rating Based On
249
Official Google Reviews
5
243
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Customers consistently highlight Concept Flooring Inc.'s exceptional customer service and professionalism throughout their experiences. Many praise the team's responsiveness, willingness to help with complex projects, and personalized attention to detail. Several mention the company's ability to exceed expectations, whether through flawless installations, creative solutions, or simply going above and beyond for customers.

A recurring theme is the company's transparency and communication. Customers appreciate being kept informed throughout the process, from initial consultations to final installation. This open dialogue fosters trust and ensures customer satisfaction.

Furthermore, Concept Flooring consistently receives praise for its skilled and knowledgeable staff. From consultants like Jim Welsch who provide expert advice to installers who execute projects flawlessly, the team embodies professionalism and expertise. The company's commitment to customer happiness is evident in their willingness to accommodate changes, offer multiple options, and go the extra mile to ensure a positive experience for every client.

Overall, Concept Flooring Inc. stands out as a reliable and trusted choice for homeowners seeking high-quality flooring services. Their dedication to customer satisfaction, combined with their skilled team and professional approach, makes them a standout in the industry.