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Two years later, in 1994, Ray's nephew, Mike Palmer, joined the business full-time while finishing his business degree.
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DirectionsAbout Troy, Michigan, USA
MoreThe city is renowned for its robust commercial sector, hosting major corporations across technology, automotive, and finance industries. These businesses significantly bolster the local economy while coworking spaces and business associations nurture an entrepreneurial atmosphere. Convenient access to I-75 and I-69 highways enhances connectivity with Detroit, supported by proximity to Detroit Metropolitan Airport. Troy's appeal extends beyond business; it offers numerous parks, recreational centers like the Troy Community Recreation Center, and cultural attractions such as the annual Harvest Festival and various art fairs. The city’s lower crime rates enhance its quality of life, complemented by a climate that features distinct seasons. For leisure and convenience, residents enjoy diverse dining options, top-tier shopping at venues like Somerset Collection, and well-maintained public spaces—all contributing to Troy's unique blend of historical charm and modern living.
Nominated for BestAround
Premier Pet Supply stands out in the competitive landscape of pet care retail, particularly within the region of metro Detroit, for its consistent recognition as a top-tier business, evidenced by its nomination for "BestAround." Founded in 1992, the store has successfully merged its heritage of quality and excellence with a modern, community-focused approach. Its evolution from a local Beverly Hills staple to a regional powerhouse reflects strategic expansion while maintaining a steadfast commitment to customer service and product quality.
The store's dedication to providing high-quality, natural, and holistic pet products, sourced from both trusted national brands and unique offerings, sets it apart in an industry often dominated by larger chains. This focus on curated selection and personalized service, coupled with its welcoming atmosphere, has garnered consistent praise from customers who appreciate the knowledgeable and friendly staff. Their willingness to offer tailored advice, assist with complex pet needs, and provide additional value through loyalty programs underscores Premier's customer-centric ethos.
While minor operational hiccups occasionally surface, they are seldom enough to detract from the overwhelmingly positive feedback that customers leave behind. The store's ability to balance a wide array of products with exceptional service and community engagement positions Premier Pet Supply as a model for what it means to excel in the pet retail sector. Its continued success suggests a strong foundation for future growth, solidifying its place as a distinguished choice in the "BestAround" category.
About Premier Pet Supply
Premier Pet Supply, a cornerstone of the Beverly Hills pet care community since its inception in 1992, has evolved into a regional powerhouse with a strong local identity and expanding national presence. Founded by Ray Hesano, the store initially focused on providing high-quality, wholesome products for pets, drawing from the same standards of excellence found in grocery stores. This commitment to excellence quickly resonated with pet owners in Beverly Hills, establishing Premier as a trusted destination for cleanliness, quality, and exceptional service.
In 1994, Ray’s nephew, Mike Palmer, brought a fresh perspective and deepened the company’s community ties by joining full-time and expanding the business’s reach. His efforts to build lasting connections with local groups, schools, and community events reinforced Premier’s family-first ethos, a principle that has remained central to its operations. As the brand grew, it strategically expanded into neighboring areas, including Rochester Hills, Livonia, and Novi, under the leadership of seasoned professionals like Jeff, Steve, and Brandon. Today, Premier Pet Supply operates 13 locations across metro Detroit, each serving as a hub for pet health and happiness.
At its core, Premier Pet Supply is dedicated to enhancing the well-being of pets and their families through a curated selection of natural, holistic foods, unique products, and trusted national brands, all offered at competitive prices. The store’s commitment to customer service and community engagement has earned it consistent recognition as one of the Best PetSupply Stores in the region, as evidenced by its frequent top rankings. With its welcoming atmosphere and personalized approach, Premier Pet Supply continues to be a beloved institution, where every visit is an opportunity to nurture the health and joy of pets and their loved ones.
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What Customers Say
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Official Google Reviews
Customers consistently highlight Premier Pet Supply as a standout choice for pet supplies, praising the knowledgeable and friendly staff who provide exceptional customer service.
Many reviews emphasize the store's wide selection of high-quality products, from pet food and treats to grooming supplies and toys, often noting that Premier offers items not readily available at larger chain stores. Several reviewers specifically commend the staff's willingness to go above and beyond, offering personalized advice, helping with complex needs like dietary changes, and even providing free samples or rewards programs that save customers money. The store's commitment to community support, through events like pet photo shoots for local animal welfare organizations, further enhances its appeal. While some reviews mention minor issues such as staff unavailability or occasional stock problems, these are often outweighed by the overwhelmingly positive feedback regarding the overall shopping experience, cleanliness, and value offered.