Empire Today - Detroit, MI

Flooring Contractor Contracting Services Flooring Installation

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Visit Empire Today in Detroit, MI for premium flooring options and expert installation. Schedule your free in-home estimate now!

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Business Hours

Mon: 9:00am - 6:00pm
Tue: 9:00am - 6:00pm
Wed: 9:00am - 6:00pm
Thu: 9:00am - 6:00pm
Fri: 9:00am - 6:00pm
Sat: 9:00am - 6:00pm
Sun: 9:00am - 6:00pm

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About Belleville, Michigan, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Empire Flooring & Carpet Installation in Detroit, MI, presents a compelling case for its nomination for "BestAround" through its comprehensive service offerings and commitment to customer satisfaction. The company's breadth of flooring options, catering to diverse aesthetic preferences and budgets, coupled with their free in-home estimates that ensure transparency, clearly positions them as a leader in the industry. Their extensive experience since 1959 lends credibility, particularly in a region with varied architectural styles demanding durable solutions.

However, the business's success isn't solely based on product expertise. Empire Today excels at translating that expertise into exceptional customer service, evident in their personalized consultations, flexible financing options, and commitment to accessibility. The positive reviews highlight installers like Mohammed, Mo Haidous, and Rahim, whose professionalism and dedication shine through, even when minor issues arise. This blend of professionalism, value, and genuine care for customer needs creates a strong reputation that likely contributes to their "BestAround" designation.

While some reviews mention occasional minor shortcomings, the overall narrative paints a picture of a reliable and trustworthy business. Empire Today's ability to balance professionalism with friendliness, coupled with their commitment to customer-centric practices, makes them a compelling choice for Detroit residents seeking high-quality flooring solutions. Their "BestAround" nomination is well-earned, reflecting a business that consistently delivers on its promises and fosters lasting customer relationships.

About Empire Today - Detroit, MI

Empire Flooring & Carpet Installation, based in Detroit, MI, offers a comprehensive range of flooring solutions tailored to the unique needs of the Detroit area. The company specializes in carpeting, vinyl flooring, laminate, and hardwood, providing a wide array of colors and styles to suit various home and business aesthetics. A key selling point is their free in-home estimate service, allowing customers to explore their options without the need to travel extensively. This service includes a professional room measurement and an All-Inclusive Price Estimate, ensuring transparency and customer satisfaction.

Empire's extensive experience, dating back to 1959, positions them as a trusted choice for flooring projects in Detroit, a city known for its diverse architectural styles, from bungalows and Prairie-style homes to Victorian structures. The company’s professionals are well-equipped to handle the region’s unpredictable weather, offering durable and high-quality flooring options that withstand the local climate. Empire’s commitment to customer service is evident in their flexible financing options and competitive pricing, with special promotions like up to 50% off entire projects and limited-time discounts available.

Service areas for Empire Today encompass a broad geographic region, including key cities and suburbs around Detroit, ensuring convenient access for customers across the area. Whether you’re looking to replace old flooring or enhance the look of your space, Empire’s professional installers will handle everything from sample demonstrations to meticulous installation and post-installation cleaning. Their dedication to customer service is further underscored by their accessibility features and commitment to WCAG 2.0 standards, making their services inclusive and user-friendly for all.

Category Tags
Flooring Contractor Contracting Services Flooring Installation Residential Flooring Commercial Flooring

What Customers Say

4.2
Rating Based On
2,153
Official Google Reviews
5
1621
4
86
3
54
2
63
1
329

Customers consistently highlight Empire Today's commitment to customer satisfaction, emphasizing personalized service from initial consultations through to project completion. Many praise specific interactions, noting the professionalism and expertise of installers like Mohammed, Mo Haidous, and Rahim, whose efficiency and attention to detail are repeatedly commended. While some accounts mention minor issues-such as subpar materials or communication gaps-the overall narrative underscores a strong reputation for reliability and quality.

Notably, several reviews focus on the value proposition, with customers appreciating flexible payment plans offered by Mo Haidous and the team's ability to resolve post-installation concerns (e.g., Mo Haidous addressing scratched floors due to dog nails). Others highlight consistent positive experiences across multiple visits, citing reliable installers, timely service, and knowledgeable staff who guide customers through complex choices.

A recurring theme is the balance between professionalism and friendliness, with reviewers praising consultants like Ethan Hanson and Eric for their patience and ability to simplify technical decisions. Even in less glowing reviews, Empire Today's customer service is acknowledged as a point of differentiation, with customers noting efforts to resolve issues promptly despite initial missteps. This duality-consistent satisfaction paired with occasional minor friction-positions the business as a reliable choice for both first-time and repeat customers seeking dependable flooring solutions in Detroit.