Smart & Final Extra!

Grocery Store Online Grocery Digital Coupons

Business Hours

Mon: 6:00am - 10:00pm
Tue: 6:00am - 10:00pm
Wed: 6:00am - 10:00pm
Thu: 6:00am - 10:00pm
Fri: 6:00am - 10:00pm
Sat: 6:00am - 10:00pm
Sun: 6:00am - 10:00pm

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About Lawndale, California, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Smart & Final Extra presents itself as a modern grocery store with ambitions of standing out in a competitive market, particularly in Manhattan Beach, California. Its dual presence in a physical store and an online platform positions it uniquely to cater to the needs of busy urban shoppers seeking both convenience and quality. The store's commitment to high-quality ingredients, especially evident in its frozen yogurt and ice cream offerings under the Yogurtland concept, suggests a focus on product excellence that could be a key factor in its nomination for "BestAround."

However, the mixed customer reviews paint a nuanced picture. While many appreciate the store's cleanliness, welcoming atmosphere, and competitive pricing, issues with service quality and operational efficiency have marred the experience for some. Long wait times and perceived rudeness from staff highlight areas where the business may need to improve. Yet, these challenges are balanced against positive aspects such as reliable customer service, a clean environment, and a convenient location that continues to attract regular patrons.

In essence, Smart & Final Extra's potential for the "BestAround" designation hinges on its ability to address its operational shortcomings while maintaining its strengths in product quality and customer service. If the store can consistently deliver on its promises of convenience, variety, and authenticity, it stands a good chance of earning recognition for its innovative approach to urban grocery shopping.

About Smart & Final Extra!

Smart & Final Extra is a modern grocery store located in Manhattan Beach, California, offering a distinctive shopping experience that blends convenience with quality. The store operates both brick-and-mortar locations and an online platform, catering to a diverse clientele seeking value and variety in their grocery needs. For those looking to shop online, Smart & Final Extra provides a seamless digital grocery shopping experience, complete with online grocery shopping options and the ability to purchase a wide array of products, including fresh vegetables, specialty items, and even digital coupons to enhance savings.

One of the standout features of Smart & Final Extra is its commitment to offering high-quality, real ingredients in its frozen yogurt and ice cream selection, epitomized by the Yogurtland concept. The store's online grocery store mirrors this ethos, featuring a curated selection of unique flavors that cater to various tastes and dietary preferences. This dual approach—combining physical store presence with robust online services—positions Smart & Final Extra as a versatile option for busy urban dwellers who value both convenience and authenticity in their food choices.

Managed in Manhattan Beach, California, Smart & Final Extra has carved out a niche by focusing on customer satisfaction through innovative services and a commitment to quality. The store's strategic location in a popular coastal area ensures accessibility and visibility, attracting a steady stream of local shoppers. By offering competitive pricing, a wide range of products, and a welcoming atmosphere, Smart & Final Extra aims to be more than just a grocery store; it seeks to enhance the daily lives of its customers by making healthy, delicious food shopping an effortless and enjoyable experience.

Category Tags
Grocery Store Online Grocery Digital Coupons Value and Variety

What Customers Say

4.4
Rating Based On
481
Official Google Reviews
5
298
4
114
3
37
2
9
1
23

Customers have mixed experiences at Smart & Final Extra, reflecting a range of opinions on service, product availability, and overall satisfaction. Some reviews highlight exceptional customer service and a clean, well-organized store environment, with many customers appreciating the friendly and helpful staff. For instance, one reviewer praised the store's professionalism and the assistance provided by Wyatt, who even managed groceries in a wheelchair. Another customer noted the store's cleanliness and the variety of products available, making it a go-to spot for bulk purchases and fresh produce.

However, other reviews point to significant issues with customer service and operational efficiency. Several customers reported long wait times, especially during peak hours, and felt that the staff was unhelpful or even rude. One reviewer described an uncomfortable experience due to a lack of cleanliness and organization, while another complained about being told to leave without explanation when they needed assistance. These negative experiences have led some to question the store's commitment to customer satisfaction and its ability to maintain high standards.

Despite these challenges, there are also positive aspects that resonate with many shoppers. Some customers found the prices to be fair or even better than those at competitors like Costco, particularly when buying in bulk. The store's location, cleanliness, and friendly staff contributed to a generally positive shopping experience for those who managed to find the right products and service. Overall, while Smart & Final Extra has its flaws, it remains a popular choice for many, especially for its reliable customer service and convenient location, even if some aspects need improvement.