Hill AFB Commissary

Grocery Store Retail Local Business

Bestie Business Card

Hill AFB Commissary, located in Clearfield and Roy, Utah, is a key grocery store serving the community. It offers a wide range of groceries and essentials, meeting diverse needs beyond basic supplies.

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Business Hours

Mon: 9:00am - 7:00pm
Tue: 9:00am - 7:00pm
Wed: 9:00am - 7:00pm
Thu: 9:00am - 7:00pm
Fri: 9:00am - 7:00pm
Sat: 9:00am - 7:00pm
Sun: 9:00am - 6:00pm

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About Sunset, Utah, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Hill AFB Commissary, a local grocery store in Clearfield and Roy, Utah, has garnered attention for its nomination to the "BestAround" designation, reflecting a blend of strengths and areas needing refinement. The store's affordability is a significant draw, especially for military members, retirees, and their families, offering competitive prices and a wide selection of essentials at lower costs than many competitors. This value proposition, coupled with a friendly and helpful staff, has cultivated a loyal customer base and positioned the store as a community cornerstone.

One of Hill AFB Commissary's most notable strengths is its selection of gift cards, particularly the Commissary Gift Cards, which add a layer of convenience and flexibility to shopping, making it a popular choice for both daily needs and special occasions. However, the store faces several challenges that could impact its "BestAround" status. Frequent product layout changes can disorient shoppers, especially newcomers, while concerns over outdated products and expired items have led to customer dissatisfaction and wasted purchases. The checkout process is another area of friction, with slow service and inefficient procedures causing frustration and inconvenience.

Despite these issues, the store's commitment to local employment and community engagement sets it apart.

Hill AFB Commissary prioritizes its employees, offering competitive wages and benefits, and actively supports local organizations through partnerships and charitable contributions. These efforts contribute to a positive work environment and reinforce the store's role as a community pillar. To fully qualify for "BestAround," Hill AFB Commissary would benefit from addressing its operational inefficiencies, enhancing product quality, and improving customer service training. With these improvements, the store could solidify its reputation as a trusted and essential part of the Clearfield community.

About Hill AFB Commissary

Hill AFB Commissary, a local grocery store nestled in the heart of Clearfield and Roy, Utah, serves as a vital resource for the community. Known for its comprehensive selection of groceries and essential items, the store caters to the diverse needs of its patrons, offering more than just basic necessities. The store's commitment to providing high-quality products at competitive prices has earned it a loyal customer base, making it a cornerstone of local commerce.

One of the unique offerings at Hill AFB Commissary is the selection of gift cards, particularly the Commissary Gift Cards. These cards are not only practical for everyday purchases but also make thoughtful gifts for family and friends, allowing customers to save money on groceries or special treats. The convenience and flexibility of gift cards have made them a popular choice among shoppers, enhancing the store's appeal as a one-stop destination for both daily needs and special occasions.

Beyond its retail operations, Hill AFB Commissary plays a significant role in supporting local employment and community engagement. The store is committed to fostering a positive work environment, offering competitive wages and benefits to its employees. Additionally, the store occasionally partners with local organizations and charities, contributing to community initiatives and demonstrating its dedication to giving back. For those seeking a fulfilling career, Hill AFB Commissary presents an opportunity to be part of a business that values its staff and contributes to the well-being of the Clearfield area.

To stay connected with Hill AFB Commissary, customers are encouraged to subscribe to the store’s newsletter, which provides updates on promotions, new products, and community events. The store also offers a speeding envelope service, ensuring that customers can quickly and efficiently send important documents or gifts. Whether you’re a regular shopper or looking for a reliable partner in your grocery needs, Hill AFB Commissary remains a trusted and essential part of the Clearfield community.

Category Tags
Grocery Store Retail Local Business Community Support

What Customers Say

4.3
Rating Based On
473
Official Google Reviews
5
274
4
111
3
53
2
20
1
15

Customers have shared a range of experiences at Hill AFB Commissary, highlighting both positive aspects and significant areas for improvement. Many reviews emphasize the store's affordability, particularly for military members, retirees, and their families, noting competitive prices and a wide selection of groceries at lower costs compared to other stores. The friendly and helpful staff is frequently mentioned as a standout feature, contributing to a generally positive shopping experience despite the location being far from home.

However, several reviews also point out notable issues. One common complaint is the frequent reorganization of product layouts, which can be confusing for shoppers, especially those unfamiliar with the base's new setup. Additionally, there are concerns about outdated products and expired items, particularly in sections like cream cheese and egg roll wrappers, which have led to returns and wasted purchases. The checkout process has been criticized for being slow and inefficient, with some customers facing long lines and the inconvenience of tipping baggers.

Another recurring issue is the inconsistent quality of service, with some customers reporting rude or unresponsive staff, particularly in the deli counter. This has led to negative experiences where customers felt their needs were not met, and they had to navigate the store multiple times to resolve issues. The layout itself has been criticized for being chaotic and difficult to navigate, with some sections lacking clear signage or organization. Despite these challenges, many customers remain loyal due to the store's value proposition and the overall friendly atmosphere, though there is a strong desire for improvements in management, service training, and infrastructure.