Northeast Atlanta Ear Nose & Throat, PC

Otolaryngology Clinic Clinics Ent Services

Business Hours

Mon: 8:00am - 5:00pm
Tue: 8:00am - 5:00pm
Wed: 8:00am - 5:00pm
Thu: 8:00am - 5:00pm
Fri: 8:00am - 2:00pm
Sat: Closed
Sun: Closed

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About Suwanee, Georgia, USA

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Nominated for BestAround

A+
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Northeast Atlanta Ear Nose & Throat, PC presents itself as a promising contender for the "BestAround" designation, particularly within the specialized field of otolaryngology. Its strategic location in Johns Creek, Georgia, coupled with same or next-day appointment availability, positions it as an accessible option for residents seeking prompt ENT care. The clinic's commitment to personalized patient care, evident in the individualized attention provided by its doctors, suggests a strong foundation for building trust and ensuring patient satisfaction.

The positive feedback regarding the clinic's empathetic approach, clear communication, and efficient service highlights its strengths. Patients frequently commend Dr. Roth's expertise and the clinic's dedication to alleviating anxiety through supportive care. However, the criticisms leveled against Northeast Atlanta ENT, including lengthy wait times, communication breakdowns, and billing issues, are significant hurdles. These shortcomings underscore the critical need for operational improvements and enhanced administrative processes to meet the high expectations set by patient reviews.

Ultimately, Northeast Atlanta ENT's potential for success hinges on its ability to address these operational and administrative challenges while maintaining its core strengths in patient care and personalized service. By doing so, it could solidify its position as a leading ENT practice in the region, earning recognition not just for its medical expertise but also for its commitment to a seamless and satisfying patient experience. The clinic's journey towards achieving "BestAround" status will be a testament to its dedication to continuous improvement and patient-centric care.

About Northeast Atlanta Ear Nose & Throat, PC

Northeast Atlanta Ear Nose & Throat, PC is a specialized otolaryngology clinic located in Johns Creek, Georgia, offering comprehensive ear, nose, and throat (ENT) care. The clinic operates with same or next day appointment availability, making it convenient for patients seeking prompt attention for any ENT-related issues. With a wide acceptance of most major insurance plans, Northeast Atlanta ENT aims to provide accessible and cost-effective healthcare to its community.

The clinic's approach is deeply personal; each patient is treated as an individual, with the ENT doctors taking the time to understand their specific symptoms and concerns. This personalized care extends beyond just diagnosing conditions; it involves a commitment to ensuring that patients receive the highest quality treatment tailored to their needs. Whether dealing with common issues like allergies, sinus infections, or more complex conditions such as ear infections or throat problems, Northeast Atlanta ENT is dedicated to delivering expert care.

For those experiencing symptoms such as ear pain, hearing difficulties, or persistent throat irritation, the clinic emphasizes the importance of timely medical attention. By positioning itself as both a medical professional and a supportive partner, Northeast Atlanta ENT aims to alleviate patient anxiety and foster a sense of trust and comfort. The clinic's commitment to serving patients across NorthFulton, Gwinnett, and Forsyth counties underscores its role as a vital healthcare resource in the region, dedicated to improving the quality of life for those it serves.

Category Tags
Otolaryngology Clinic Clinics Ent Services Hearing Care Otolaryngology

What Customers Say

4.6
Rating Based On
1,365
Official Google Reviews
5
1175
4
61
3
21
2
27
1
81

The reviews from Northeast Atlanta ENT reveal a spectrum of experiences, predominantly highlighting the clinic's strengths in patient care, staff professionalism, and the overall clinical environment. Positive testimonials frequently emphasize the compassionate and thorough approach of the medical staff, particularly Dr. Roth, whose expertise and patient interaction are frequently praised. Patients appreciate the clear communication, detailed explanations, and the ability to feel heard and understood during their visits. The clinic's efficiency in managing appointments and follow-ups is also noted, with many reviewers commending the timely and courteous service.

However, there are also significant criticisms that underscore areas needing improvement. Issues such as long wait times, inadequate communication regarding appointment details, and billing disputes have been reported by several patients. These negative experiences highlight the importance of operational efficiency and clear communication in maintaining patient satisfaction. The challenges with the billing department, including unexpected charges and delays in resolving financial issues, further illustrate the need for robust administrative processes and customer service.

Overall, while Northeast Atlanta ENT excels in many aspects of patient care and clinic management, addressing the noted issues could enhance the overall patient experience and solidify its reputation as a top-tier ENT practice. Balancing the strengths with areas for improvement will be crucial for the clinic's continued success and growth.