The Kaplan Team of CrossCountry Mortgage Lender in Franklin, Tennessee

Mortgage Lender Mortgage Lending Residential Loans

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Get in touch with Shawn Kaplan, to help you buy a home or refinance in Franklin, TN.

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Business Hours

Mon: 8:00am - 9:00pm
Tue: 8:00am - 9:00pm
Wed: 8:00am - 9:00pm
Thu: 8:00am - 9:00pm
Fri: 8:00am - 9:00pm
Sat: 8:00am - 9:00pm
Sun: 8:00am - 9:00pm

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About Franklin, Tennessee, USA

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Nominated for BestAround

A+
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

The Kaplan Team at CrossCountry Mortgage in Franklin, Tennessee, stands out as a standout in the competitive landscape of mortgage lending, earning recognition for its dedication to customer-centric service and expertise. Shawn Kaplan, with over two decades of experience, is lauded as a key driver behind the team's success, particularly his role in helping over 10,000 families achieve homeownership through personalized guidance and tailored financial solutions. His national recognition, notably from Scotsman Guide's TopOriginators rankings, underscores the team's credibility and the high standards they uphold.

At CrossCountry Mortgage, the Kaplan Team excels in delivering a personalized mortgage experience. Their collaborative approach with licensed loan officers ensures that clients receive customized mortgage products that align with their specific financial objectives, whether it's buying a first home or refinancing. This focus on education and financial optimization, including comprehensive guidance on home equity programs, positions them as a leader in enhancing clients' financial wellness. The team's commitment to understanding each client's unique financial situation, from affordability assessments to credit score evaluations, sets a high bar for informed and beneficial mortgage decisions.

Customer feedback paints a picture of exceptional service and trustworthiness. Shawn Kaplan is frequently praised for his professionalism, efficiency, and genuine dedication to client support. His team's ability to demystify the mortgage process, coupled with their personalized attention and proactive communication, fosters a strong sense of partnership and trust with clients. This has translated into high repeat business rates and positive referrals, indicating that The Kaplan Team not only meets but exceeds client expectations, making them a deserving candidate for the "BestAround" designation. Their success suggests a business model that prioritizes client satisfaction and long-term relationships, crucial elements in a highly competitive industry.

About The Kaplan Team of CrossCountry Mortgage Lender in Franklin, Tennessee

The Kaplan Team at CrossCountry Mortgage in Franklin, Tennessee, represents a seasoned and dedicated group of professionals committed to simplifying the mortgage process for their clients. Shawn Kaplan, a long-standing residential loan officer with over two decades of experience, has played a pivotal role in helping more than 10,000 families achieve homeownership. His national recognition, as highlighted by Scotsman Guide’s TopOriginators rankings, underscores the team's expertise and reliability.

At CrossCountry Mortgage, the focus is on personalized service and comprehensive support. The team collaborates closely with licensed mortgage loan officers to tailor mortgage products that align with each client's unique financial goals, whether it's purchasing a first home or refinancing. This collaborative approach ensures that clients receive competitive rates and a seamless experience from start to finish. The team’s commitment to education, financial optimization, and tax minimization sets them apart in the competitive mortgage market.

Beyond traditional mortgage products, CrossCountry Mortgage offers a range of financial solutions designed to enhance clients' financial wellness. Their home equity programs, including home equity loans and lines of credit, provide flexibility and access to funds for major purchases or debt management. The team emphasizes the importance of understanding one's financial situation, from assessing affordability to evaluating credit scores, to ensure that mortgage decisions are well-informed and beneficial. By leveraging these resources and expert guidance, clients can navigate the complexities of homeownership with confidence and peace of mind.

Category Tags
Mortgage Lender Mortgage Lending Residential Loans Mortgage Services

What Customers Say

4.9
Rating Based On
402
Official Google Reviews
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Customer experiences with The Kaplan Team of CrossCountry Mortgage Lender consistently highlight a strong emphasis on customer service, expertise, and a supportive approach. Many clients praise Shawn Kaplan for his generosity, deep commitment to community service, and unwavering dedication to helping clients navigate the often complex mortgage process. His team is frequently commended for their professionalism, efficiency, and ability to demystify the lending process, making it accessible even to first-time buyers.

Several reviews emphasize the team's personalized attention and communication. Clients appreciate Shawn's willingness to take the time to explain mortgage options clearly, his responsiveness to questions, and his proactive approach in addressing any concerns. The consistent positive feedback suggests that the team fosters a sense of trust and partnership with their clients, making them feel valued and supported throughout the entire process.

The Kaplan Team's success is further evidenced by repeat business and referrals. Clients often recommend them to others, highlighting their effectiveness in achieving desired homeownership goals. The overall sentiment is one of exceptional service and a genuine commitment to helping individuals secure their dream homes with confidence and peace of mind.