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MoreThe city’s historic downtown features boutiques, art galleries, and award-winning restaurants within restored buildings, while attractions such as the Carter House and Franklin Theatre enrich its cultural landscape. Major events like the Main Street Festival and Dickens Christmas Festival celebrate local arts and heritage. Economically, Franklin thrives on healthcare, technology, and professional services industries, supported by a skilled workforce and strong business climate. Residents enjoy quality education through Williamson County Schools and healthcare services from institutions like Williamson Medical Center. The city’s low crime rate underscores its reputation as a safe community. With four distinct seasons providing diverse climates, Franklin offers scenic beauty alongside outdoor recreational activities such as hiking and kayaking along the Harpeth River. Its blend of historical significance, modern amenities, and vibrant community life makes Franklin an exceptional place to live, work, and visit.
Nominated for BestAround
Ascension Saint Thomas Urgent Care in Franklin, TN, presents itself as a promising healthcare provider, particularly lauded for its "Instant RX" service which significantly enhances patient convenience by offering same-day prescriptions. This innovative feature, coupled with a dedicated and responsive staff, positions the center as a standout option within the community.
The center's accessibility is further amplified by its flexible hours, catering to diverse schedules and making medical care readily available. Telemedicine options add another layer of convenience, particularly for those seeking remote consultations. However, customer reviews reveal a mixed picture. While many appreciate the staff's professionalism and the cleanliness of the facility, concerns regarding misdiagnoses, delayed treatment, and insufficient follow-up care persist. The case of a ruptured appendix delayed diagnosis serves as a cautionary tale, highlighting the critical need for improved diagnostic accuracy and timely intervention in urgent care settings.
Despite these challenges, Ascension Saint Thomas Urgent Care's strengths lie in its customer service and commitment to accessibility. To solidify its "BestAround" nomination, the center must address the identified shortcomings through enhanced communication protocols, streamlined follow-up processes, and transparent cost management. By proactively tackling these issues, Ascension Saint Thomas Urgent Care can solidify its position as a truly exceptional and reliable healthcare resource in Franklin. Its dedication to providing immediate care and fostering patient trust, while acknowledging areas for improvement, suggests a promising trajectory for growth and recognition.
About Ascension Saint Thomas Urgent Care - Franklin
Ascension Saint Thomas Urgent Care in Franklin, TN, has emerged as a vital healthcare resource for the local community, offering immediate and convenient medical services without the need to travel to a traditional pharmacy or hospital. The center's most notable feature is its "Instant RX" service, which allows patients to receive prescriptions on the same day of their visit, streamlining the process and reducing wait times significantly. This innovative approach not only enhances patient satisfaction but also underscores the center's commitment to efficiency and accessibility.
The Ascension Saint Thomas Urgent Care team is a dedicated family of healthcare professionals who are well-equipped to handle a wide range of medical issues, from minor injuries and sports-related ailments to more serious conditions like sore throats and flu shots. The staff's expertise is complemented by their commitment to providing comprehensive care, ensuring that both adults and families feel supported and understood during their visits. The center operates with flexible hours, accommodating weekdays from 8 AM to 8 PM, Saturdays from 9 AM to 5 PM, and Sundays from 1 PM to 5 PM, making it easily accessible for those with varying schedules.
In addition to its primary services, Ascension Saint Thomas Urgent Care offers Telemedicine options, allowing patients to receive medical consultations from the comfort of their homes. This feature is particularly valuable for those who may have difficulty traveling or prefer the convenience of remote care. The center's acceptance of multiple payment methods, including insurance plans such as TRICARE, VA, Medicare, and Medicaid, as well as cash and credit cards, further enhances its accessibility and appeal to a diverse patient base. By combining these services, Ascension Saint Thomas Urgent Care in Franklin, TN, continues to solidify its position as a trusted and essential healthcare provider in the community.
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What Customers Say
1,189
Official Google Reviews
Customers have shared a range of experiences at Ascension Saint Thomas Urgent Care in Franklin, highlighting both positive aspects and areas for improvement. Many praised the ease of scheduling appointments, the professionalism and kindness of the staff, particularly nurses and physicians, and the efficient handling of their medical needs. The cleanliness and welcoming atmosphere were consistently mentioned as strengths, contributing to a sense of comfort and safety during potentially stressful visits.
However, some reviews also pointed out concerning issues. A significant number of customers expressed dissatisfaction with misdiagnoses, delayed treatment, and a lack of follow-up care, particularly regarding lab results and potential complications. One customer's experience with a ruptured appendix due to delayed diagnosis serves as a stark reminder of the importance of clear communication and thorough follow-through in urgent care settings.
Overall, while Ascension Saint Thomas Urgent Care appears to be generally well-regarded for its core services, the reviews suggest a need for improvement in areas like diagnostic accuracy, timely follow-up, and potentially addressing concerns about cost transparency and communication regarding treatment plans. The facility's commitment to customer satisfaction is evident through positive feedback on staff friendliness and efficiency, but these strengths should be reinforced with proactive measures to address the identified shortcomings.