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Since 1994, Mattress King of Nashville has been providing quality mattresses at the lowest price. Shop one of our 13 locations & get treated like a king.
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DirectionsAbout Franklin, Tennessee, USA
MoreThe city’s historic downtown features boutiques, art galleries, and award-winning restaurants within restored buildings, while attractions such as the Carter House and Franklin Theatre enrich its cultural landscape. Major events like the Main Street Festival and Dickens Christmas Festival celebrate local arts and heritage. Economically, Franklin thrives on healthcare, technology, and professional services industries, supported by a skilled workforce and strong business climate. Residents enjoy quality education through Williamson County Schools and healthcare services from institutions like Williamson Medical Center. The city’s low crime rate underscores its reputation as a safe community. With four distinct seasons providing diverse climates, Franklin offers scenic beauty alongside outdoor recreational activities such as hiking and kayaking along the Harpeth River. Its blend of historical significance, modern amenities, and vibrant community life makes Franklin an exceptional place to live, work, and visit.
Nominated for BestAround
Mattress King distinguishes itself in the mattress retail market through its family-owned heritage, commitment to quality, and personalized customer service. Founded in 1994, the store has carved out a niche by meticulously handpicking premium mattresses, emphasizing materials crafted in the USA for superior comfort and support. This dedication is particularly evident in their Royal Sleep Collection, featuring customizable mattresses with adjustable bases that cater to individual sleep needs, setting them apart from competitors with fixed options.
Customer feedback paints a mixed picture. While many praise Mattress King's knowledgeable staff, particularly Derrick Klindt, for their expertise and customer-centric approach, some experiences have been marred by pushy sales tactics and product quality issues. However, the store's robust customer service policies, including a 5-year warranty and flexible solutions for delays or defects, reflect a strong commitment to resolving customer concerns. This balance of high-quality products and responsive service positions Mattress King favorably for its nomination for "BestAround," suggesting it offers a unique blend of value and reliability that resonates with discerning consumers.
Despite the mixed reviews, Mattress King's ability to maintain a loyal customer base through its family values and commitment to service indicates a strong market presence. The store's expansion into multiple locations and online presence further solidifies its reach and appeal. While improvements in handling complaints and ensuring consistent product quality are necessary, Mattress King's current standing as a trusted local retailer with a distinctive value proposition makes it a strong contender for the prestigious "BestAround" award.
About Mattress King
Mattress King stands out in the competitive mattress retail landscape as a family-owned enterprise with a rich history spanning over three decades in Nashville's Middle Tennessee area. Founded in 1994, the store has maintained its commitment to providing high-quality sleep solutions while expanding its reach through 13 convenient locations and robust online presence. A key differentiator for Mattress King is its unique approach to mattress selection, where every product is meticulously handpicked to ensure optimal quality and value. This dedication to excellence is reflected in the use of premium materials, such as coils, foam layers, and stitching, all crafted in the USA, particularly in Indiana, to deliver superior comfort and support.
The Mattress King Royal Sleep Collection exemplifies this commitment, featuring mattresses named after the store's founding family, the Kings, which adds a personal touch and heritage to the brand. Each mattress in this line is designed with a focus on customization and comfort, offering adjustable bases that allow for precise alignment and pressure relief, ensuring that customers can achieve their ideal sleep position—Zero G cradled. This innovative feature sets Mattress King apart from traditional mattress options, which often come with fixed bases that limit the ability to tailor the sleep experience to individual needs.
Beyond its product offerings, Mattress King emphasizes customer satisfaction and support. The store provides a 5-year warranty on select items, reflecting its confidence in the quality of its products. Additionally, the store offers a rewards card for repeat customers and a straightforward process for submitting warranty claims, enhancing the overall shopping experience. With a strong local presence and a commitment to family values, Mattress King continues to be a trusted name in Nashville's sleep solutions market, offering a unique blend of quality, customization, and customer service that resonates with sleep enthusiasts nationwide.
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What Customers Say
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Official Google Reviews
Customers at Mattress King have shared a range of experiences, from highly positive and recommendative encounters to significantly less favorable ones. Positive reviews highlight exceptional customer service, knowledgeable sales associates, and a professional delivery process. Customers praise Derrick Klindt for his expertise, patience, and helpfulness, noting that he guides them through the selection process without pressure. The store's commitment to customer satisfaction is evident in their willingness to go the extra mile, such as offering alternative bases or frames when initial issues arise.
However, not all experiences were positive. Some customers faced pushy sales tactics, particularly from staff who seemed eager to close deals quickly. Others encountered issues with product quality, such as improper assembly or defective frames, leading to dissatisfaction and frustration. A few customers reported difficulties in communication, especially when dealing with delivery delays or lack of follow-up from customer service. These negative experiences underscore the importance of thorough research and multiple reviews before making a purchase.
Despite the mixed feedback, Mattress King maintains a strong reputation for customer-centric policies, including no-refund policies and flexible solutions to address issues like late deliveries or product defects. The store's commitment to resolving problems promptly and offering alternatives demonstrates a dedication to customer loyalty. Overall, while there are areas for improvement, particularly in handling customer complaints and ensuring consistent quality, Mattress King continues to attract customers who value its commitment to service and satisfaction.