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Crawford Orthodontic Care - Visit our skilled Orthodontist in Norcross, Duluth, Stockbridge and Lithia Springs, GA. Accepting new appointments. Call today or request an appointment online.
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DirectionsAbout Norcross, Georgia, USA
MoreResidents of Norcross enjoy an array of amenities that cater to different interests. The historic downtown area offers local shops and restaurants, while the Norcross Cultural Center hosts various cultural events. Bailey Park provides recreational opportunities, and the Yellow River Park invites outdoor exploration. Economic growth in Norcross is supported by industries such as technology, manufacturing, and professional services, with major employers like Primerica contributing to its dynamic job market. The city benefits from easy access to Atlanta's business environment and transportation networks including I-85 and GA-140, along with proximity to Hartsfield-Jackson Atlanta International Airport. Community resources in Norcross include quality educational institutions like the Gwinnett County Public School system and comprehensive healthcare services at Northside Hospital Gwinnett. With lower crime rates than the national average, a warm summer climate, and numerous cultural events such as Norcross First Fridays and the annual community fair, Norcross offers an engaging blend of historic charm and modern convenience, making it an attractive destination for both residents and visitors.
Nominated for BestAround
Crawford Orthodontic Care, a prominent orthodontic practice in Georgia, has garnered attention for its comprehensive services and commitment to patient comfort, positioning itself as a strong contender for the "BestAround" title. The practice's strategic location across key communities like Alpharetta, Johns Creen, Norcross, and Lithia Springs, coupled with its four convenient offices, underscores its accessibility and dedication to serving diverse patient needs. Dr. Crawford and her team are lauded for their extensive experience in managing dental anxiety and providing a range of orthodontic services, from braces to teeth whitening, all executed with a focus on patient comfort and satisfaction.
Customer reviews reflect a nuanced picture. While the practice excels in creating a welcoming and professional environment, with many praising the staff's kindness and dedication, concerns about appointment scheduling and the check-in process have surfaced. The absence of I-Pad kiosks for check-in adds to the frustration, and some reviews highlight instances of rudeness from staff members, which detract from the overall experience. These issues, however, are not pervasive enough to overshadow the positive aspects that drive customer loyalty.
The practice's ability to maintain a high standard of care and professionalism, despite these minor shortcomings, suggests a strong foundation for continued success. The mixed feedback serves as a critical reminder for Crawford Orthodontic Care to address operational inefficiencies and staff training to further enhance the patient experience. If managed effectively, the practice could solidify its standing in the "BestAround" category, leveraging its strengths while mitigating areas for improvement.
About Crawford Orthodontic Care: Keith Crawford, DMD
Crawford Orthodontic Care, a leading orthodontic service provider in Georgia, offers comprehensive and accessible dental care to patients in the Alpharetta, Johns Creen, Norcross, Lithia Springs, and surrounding areas. The practice, comprising four convenient offices, is dedicated to providing world-class, affordable orthodontic services tailored to the needs of children, teens, and adults. Located strategically across these communities, Crawford Orthodontic Care emphasizes patient convenience and comfort, ensuring that each visit is as smooth and stress-free as possible.
The team at Crawford Orthodontic Care boasts extensive experience in treating dental anxiety, making orthodontic care approachable for patients of all ages. Their commitment to gentle guidance and full-scale care is evident in their approach, which includes a range of services such as adult orthodontics, children’s orthodontics, braces, habit appliances, retainers, teeth whitening, and two-phase treatment. Each office is designed with patient comfort in mind, featuring modern facilities and a welcoming environment that prioritizes accessibility and affordability.
Dr. Crawford, along with the entire team, is dedicated to making the orthodontic experience as positive as possible. From initial consultations to post-treatment care, they provide exceptional customer service, ensuring that patients feel supported every step of the way. Whether it’s addressing concerns about the appearance of braces or navigating insurance issues, the staff is always there to assist. Testimonials from satisfied patients highlight the team’s friendly demeanor, professionalism, and the significant improvements in their smiles. With multiple locations and a focus on cutting-edge technology, Crawford Orthodontic Care continues to set a high standard in orthodontic care in Georgia.
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What Customers Say
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Official Google Reviews
Customers from Crawford Orthodontic Care have shared a range of experiences, highlighting both exceptional service and notable areas for improvement. Many praises the kindness, professionalism, and attentiveness of the staff, particularly Dr. Crawford and her team, who are frequently commended for their gentle approach and dedication to patient care. The welcoming atmosphere and cleanliness are consistently mentioned as positive attributes, contributing significantly to the overall satisfaction of patients and their families.
However, the reviews also touch on significant concerns that detract from the experience. Some customers report difficulties with appointment scheduling, citing long wait times and inefficient processes, especially when it comes to booking through phone or online systems. The check-in process, particularly at the non-existent I-Pad kiosks, has been criticized for being cumbersome and frustrating. Additionally, there are complaints about rudeness and lack of care from certain staff members, which have left some patients feeling unsupported and uncomfortable.
Despite these issues, the overwhelming majority of reviews express a strong desire to return and recommend the practice to others. The positive feedback on the quality of treatment, the effectiveness of braces in achieving desired results, and the overall professionalism of the team are compelling reasons for continued patronage. The mixed reviews serve as valuable insights for the practice, indicating areas where improvements can be made to enhance patient satisfaction and operational efficiency.