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Arthritis & Rheumatology Center provides diagnosis and treatment of various rheumatologic diseases for patients in the communities of Roswell, Cumming, Johns Creek, and Woodstock.
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DirectionsAbout Roswell, Georgia, USA
MoreRoswell boasts an array of attractions that cater to various interests, from the historic downtown area centered on Canton Street with its boutiques and art galleries to Barrington Hall, a restored 1830s plantation home. The Chattahoochee Nature Center offers hiking and birdwatching opportunities, while Vickery Creek Park features scenic waterfalls and trails. Major employers in Roswell span technology, healthcare, and professional services sectors, bolstered by its strategic location along Georgia Highway 400. Community resources are robust, with top-ranked schools and comprehensive medical facilities like North Fulton Hospital. The city is easily accessible via major highways and nearby Atlanta's airport, though public transportation is limited within the city itself. Known for low crime rates and effective law enforcement, Roswell ensures safety and security. Its four-season climate features hot summers and mild winters, while its parks and woodlands offer scenic beauty. Residents enjoy a diverse lifestyle with ample dining options, recreational activities, and annual events that reflect the community's vibrant spirit.
Nominated for BestAround
Arthritis & Rheumatology Center, PC in Roswell stands out as a specialized practice with a clear focus on comprehensive care for rheumatic diseases, positioning it well within the "BestAround" category. The center's commitment to patient-centered care, utilizing cutting-edge technology and a fully paperless system, enhances both efficiency and accessibility, making it a standout choice for many patients. The expertise of its rheumatologists, who leverage advanced medical tools for accurate diagnosis and personalized treatment plans, is a significant asset, contributing to the positive experiences shared by some patients.
However, the center's reputation is not without its challenges. Customer feedback reveals notable shortcomings in communication and operational consistency. Frequent issues with front desk staff, including lost or mishandled medical records, have led to delays and confusion, while inconsistencies in staff quality, especially with frequent turnover, have impacted patient satisfaction. Additionally, instances of rudeness and a lack of empathy from staff members have marred the overall experience for some patients.
Despite these challenges, the center's strengths in medical expertise and technological integration suggest it has the potential to excel further. Addressing the systemic issues of staff training, communication protocols, and operational efficiency will be crucial. By doing so, Arthritis & Rheumatology Center, PC can solidify its position as a leading rheumatology practice in Georgia, leveraging its strengths while mitigating the areas that have drawn criticism. This balanced approach could cement its status as a benchmark for quality care in the region.
About Arthritis & Rheumatology Center, PC at Roswell
Arthritis & Rheumatology Center, PC is a specialized rheumatology practice dedicated to the comprehensive diagnosis and treatment of a wide array of rheumatic diseases affecting joints, bones, and connective tissues. Serving the diverse communities of Roswell, Cumming, Johns Creek, Woodstock, Lawrenceville, Canton, Kennesaw, and surrounding areas in Fulton County, Georgia, the center focuses on conditions such as Ankylosing Spondylitis, Bursitis, Tendonitis, Crystal Arthropathy, Gout, Pseudogout, Metabolic Myopathy, Osteoarthritis, Osteoporosis, Osteopenia, Psoriatic Arthritis, and Connective Tissue Diseases. The practice emphasizes a patient-centered approach, with providers committed to accurate diagnosis and personalized treatment plans that aim to preserve joint and body functions while reducing suffering.
The team at Arthritis & Rheumatology Center, PC is comprised of experienced rheumatologists who leverage the latest medical technology to ensure seamless and efficient patient care. Notably, the practice operates in a fully paperless environment, enhancing communication among healthcare providers, minimizing errors, and reducing costs for patients. All patients have access to a secure patient portal, allowing them to easily manage their health information and communicate with their care team.
Located at multiple convenient addresses across these communities, the center’s strategic locations ensure that patients can easily find and schedule appointments with their preferred rheumatologist. The practice’s commitment to excellence is evident in its comprehensive services, which extend beyond just diagnosis and treatment to include patient education and support. By integrating advanced technology and a compassionate approach, Arthritis & Rheumatology Center, PC aims to be the go-to resource for all rheumatic disease needs in Georgia.
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What Customers Say
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Official Google Reviews
Customer experiences at Arthritis & Rheumatology Center, PC at Roswell, while varied, predominantly highlight a spectrum of interactions that range from exceptionally positive to notably negative. Positive feedback often centers around the professionalism, kindness, and attentiveness of the staff, particularly the rheumatologists and PA-Cs. Patients frequently praise the friendly and knowledgeable receptionists, who seem to be a welcoming presence throughout their visits. The thoroughness and empathy displayed by doctors like Dr. Joseph, Dr. Kim, and Dr. Francis are particularly commended, with many patients noting that these physicians take the time to understand their specific needs and concerns, providing personalized care and clear explanations of complex medical issues.
However, there are also significant criticisms that cast a shadow over the overall experience. Several reviews express frustration with poor communication from front desk staff, leading to confusion and delays in appointments.
Issues such as lost or mishandled medical records, including bloodwork and imaging results, have been reported, causing considerable distress and inconvenience. The inconsistency in staff quality, with new employees being brought in frequently and sometimes not meeting the same standards as previous staff, has also been a recurring theme. Additionally, some patients have encountered rudeness or lack of empathy from staff members, which has severely impacted their overall satisfaction and willingness to recommend the practice to others.
These mixed reviews underscore the importance of addressing systemic issues such as staff training, communication protocols, and operational efficiency to ensure a consistently positive patient experience. While the center excels in many areas, particularly in patient care and the expertise of its medical professionals, it must also work to mitigate the challenges that arise from operational inconsistencies and staff turnover. By focusing on these areas, Arthritis & Rheumatology Center, PC at Roswell can continue to build on its strong reputation and serve as a model for excellence in rheumatology and related specialties.