Bestie Business Card
Pizza Cottage is a collection of seven Pizza Cottage restaurants located across Ohio owned by Lancaster entrepreneur Larry E. Tipton.
Business Hours
Local Map
DirectionsAbout Newark, Ohio, USA
MoreNewark's attractions are varied, appealing to different interests. The Licking River offers outdoor activities such as fishing and kayaking, while downtown experiences revitalization with new businesses and dining options. Cultural enrichment comes from the Granville Arts Center’s events, complemented by local festivals celebrating agricultural heritage. Community resources include a strong public school system, libraries, healthcare facilities, and ample recreational spaces. Transportation is convenient, with major highways like Interstate 70 connecting the city to broader areas, though public transit within Newark remains limited. With a climate featuring distinct seasons and generally favorable safety ratings, Newark combines its historical charm with modern development, creating a welcoming lifestyle for families and individuals alike.
Nominated for BestAround
Pizza Cottage, a cornerstone of Ohio's pizzeria scene, has earned a coveted nomination for "BestAround," a recognition that speaks to its consistent excellence and community engagement. Founded in 1972, the restaurant has grown from a modest shop into a network of 11 locations, each upholding its core values of quality ingredients, warm service, and community support. The nomination likely hinges on these foundational strengths, which have been consistently highlighted by patrons who praise the restaurant's exceptional pizza, particularly the cauliflower lower and wings, alongside its attentive and friendly staff.
However, the journey to this accolade is not without its hurdles. Rising costs and operational challenges have forced Pizza Cottage to adopt a strategic financial approach, opting for a modest 3% surcharge rather than price hikes, which underscores its commitment to transparency and customer understanding. This prudent financial management has helped maintain steady growth across its locations in key communities like Buckeye Lake, Lancaster-E Main, and Zanesville. Yet, the path to perfection is fraught with obstacles, most notably persistent issues with food quality-dryness, overcooking, and inconsistent topping quality-and service delays and rudeness that mar the otherwise positive dining experience.
Despite these setbacks, Pizza Cottage's enduring popularity suggests a resilient spirit and a deep-rooted connection with its clientele. The restaurant's ability to retain loyal customers despite the challenges speaks volumes about its success in balancing quality with customer satisfaction. To truly qualify for "BestAround," however, Pizza Cottage must address its operational inefficiencies and service lapses more comprehensively. Enhancing food preparation processes, investing in staff training, and implementing robust quality control measures will be essential steps toward solidifying its reputation as a premier dining destination in Ohio.
About Pizza Cottage
Pizza Cottage stands out as a premier pizzeria in Ohio, consistently ranking among the nation’s top performers and featured in PIZZA TODAY® Magazine’s Hot 100 List. The restaurant's commitment to excellence is further underscored by its recognition as the best pizza in Licking County, a testament to its dedication to quality and customer satisfaction. Founded in 1972 by Jack and Yvonne Gorham, Pizza Cottage has evolved from a small coney shop into a network of 11 locations across Ohio, each maintaining the core values of using premium ingredients, treating customers and employees with warmth, and giving back to the community through initiatives like Eat Pizza.
Despite facing significant challenges with rising commodity prices and operational costs, Pizza Cottage has chosen to implement a 3% surcharge on menu items rather than increasing prices, demonstrating its commitment to transparency and customer understanding. The restaurant's growth has been steady, with locations strategically placed in key communities such as Buckeye Lake, Lancaster-E Main, and Zanesville, ensuring that the best tastes of Pizza Cottage are accessible to a wide audience.
The positive feedback from patrons is a clear indicator of the restaurant’s success and the quality of its offerings. Reviews highlight not only the exceptional food, particularly the cauliflower lower pizza and wings, but also the attentive and friendly service provided by the staff. This combination of culinary excellence and customer service has solidified Pizza Cottage’s reputation as a beloved destination for both locals and visitors alike, making it a standout in the competitive Ohio pizzeria scene. For more information on Larry Tipton and the restaurant's operations, visit www.larrytiptonrestaurants.com.
Category Tags
What Customers Say
1,392
Official Google Reviews
Customers have shared a range of experiences at Pizza Cottage, reflecting both high praise and significant disappointment. Many reviews highlight the restaurant's strong points, such as its spacious parking, clean and well-maintained interior, and consistently good food quality, particularly their pizza offerings. Customers appreciate the friendly service, especially during peak times, and the welcoming atmosphere that makes it a go-to spot for both casual dining and special occasions. The variety of menu items and the willingness to accommodate customer requests, such as adding extra toppings or adjusting portion sizes, are frequently noted as positive aspects.
However, there is also a notable number of complaints that point to areas needing improvement. Issues with food quality, including dryness, overcooking, and inconsistent topping quantities, have been recurring themes.
Service has been another point of contention, with several reviews mentioning long wait times, rude staff, and a lack of attentiveness. The inconsistency in service quality, especially during busy periods, has led to customer dissatisfaction and a decline in repeat visits. Additionally, some customers have expressed concerns about the cleanliness of the dining area and the reliability of delivery services, which are crucial for maintaining a positive customer experience.
Despite these challenges, Pizza Cottage remains a beloved institution in Central Ohio, with several customers expressing a strong desire to return. The restaurant's commitment to maintaining its core offerings and atmosphere suggests that it is working to address the issues raised by customers. However, ongoing efforts to improve food quality, enhance staff training, and ensure consistent service will be crucial for sustaining customer loyalty and further elevating the overall dining experience at Pizza Cottage.