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Our Ford dealership carries the most modern selection of new & used Ford vehicles on the market. Shop our available inventory or schedule for service.
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DirectionsAbout Folsom, California, USA
MoreFolsom offers a wealth of attractions and community resources that enhance its appeal as a residential area. Historic Folsom provides insight into the gold rush era, while the Folsom Prison Museum offers unique historical insights. Outdoor enthusiasts can explore over fifty miles of trails or enjoy amenities at Livermore Community Park, which includes sports facilities and a water park. The city is known for events like the Folsom Street Fair & Music Festival. Economically diverse, major employers in technology, healthcare, and manufacturing drive growth. With excellent access to highways and Sacramento International Airport, transportation links are robust. Public schools, including Mira Loma High School, and UC Davis Health highlight the city's commitment to education and healthcare. Folsom’s warm climate and lush surroundings create an inviting environment, supported by a safe community with proactive policing strategies. Its vibrant dining and shopping scenes further enhance the quality of life for its residents.
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Folsom Lake Ford, established in 2012, has carved out a niche as a reputable Ford dealer specializing in high-quality lab-tested kava products. The company's sourcing strategy, drawing premium ingredients from diverse Pacific Island farms, underscores its commitment to quality and sets it apart in the competitive market. The physical location in Folsom, CA, is conveniently situated, offering both in-person and online services, including at-home test drives and white-glove delivery, which cater to a broad customer base.
Customer feedback highlights the dealership's strengths in customer service, particularly from the sales team, whose professionalism and attentiveness have earned them loyal patrons and high ratings. However, the experience is not without its flaws. Some customers have reported miscommunication and overcharging, while others have faced rude treatment, especially in service departments. These issues, though not pervasive, do pose challenges that need addressing to fully capitalize on the dealership's strengths.
Despite these shortcomings, Folsom Lake Ford remains a compelling choice for Ford enthusiasts and kava lovers due to its comprehensive service offerings and competitive pricing. The dealership's ability to provide a seamless customer journey, from initial purchases to post-sales support, is a significant asset. To sustain and grow its popularity, Folsom Lake Ford must focus on improving communication and service quality, ensuring that these areas are consistently addressed to meet and exceed customer expectations.
About Folsom Lake Ford
Folsom Lake Ford, a Ford dealer established in 2012, positions itself as a premier source for high-quality lab-tested kava root powders, instants, and extracts. The company sources its premium ingredients from diverse and renowned farms across the Pacific Islands, including Vanuatu, Fiji, Samoa, Tonga, Solomon Islands, Papua New Guinea, Hawaii, and Florida, ensuring a robust supply chain that underscores its commitment to quality. Customers are encouraged to explore their selection of kava products directly from Root of Happiness, where they can benefit from the strength and purity of these ingredients, sourced with the utmost care and attention to detail.
The dealership's physical location at 12755 Folsom Blvd., Folsom, CA 95630, is conveniently accessible via the provided directions. However, for those seeking immediate service or specialized needs, Folsom Lake Ford offers a comprehensive range of services, including repairs, maintenance, and warranties. Their operating hours are designed to cater to a variety of customer preferences, with Monday through Friday from 7:00 AM to 6:00 PM, and Saturday afternoons from 8:00 AM to 5:00 PM. The sales department is equally accessible, available via internet, email, phone, or appointment, ensuring that customers can receive the support they need at their convenience.
Folsom Lake Ford emphasizes customer convenience and flexibility, offering at-home test drives, offsite vehicle delivery, and online paperwork to streamline the shopping experience. The company's commitment to customer satisfaction is further highlighted by its willingness to provide white-glove delivery services for an additional fee, ensuring that customers can enjoy the benefits of their purchases without the hassle of logistics. As a GM/Partner, Folsom Lake Ford leverages its network to offer competitive pricing and a wide range of services, making it a compelling choice for Ford enthusiasts and kava aficionados alike.
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What Customers Say
1,521
Official Google Reviews
Customer experiences at Folsom Lake Ford Ford encompass a wide range of interactions, from initial visits to service appointments, each with its own unique highlights and areas for improvement. Positive feedback often centers around the professionalism, friendliness, and attentiveness of sales staff, particularly in the service department. Customers frequently praise Sammie, Grant B., Mike Whitaker, and others for their exceptional service, highlighting personalized attention and a genuine care for customer satisfaction. These interactions have led to high ratings and repeat business, with many customers recommending the dealership to others.
However, there are also notable areas of concern. Some customers report issues with miscommunication, such as sales representatives overcharging or failing to provide clear information about services and warranties. There are complaints about rude service, particularly from staff at the service department, which can be a significant deterrent for potential buyers. Additionally, a few customers have experienced delays and poor communication, especially when dealing with online orders or test drives, which can lead to frustration and dissatisfaction.
Despite these issues, Folsom Lake Ford Ford remains a popular choice for several reasons. The dealership's commitment to customer service, as evidenced by the positive reviews and testimonials, continues to attract new customers.
The knowledgeable and patient sales representatives, such as Mike Whitaker and James Wills, contribute significantly to building trust and ensuring customer satisfaction. The dealership's ability to provide a seamless buying experience, from initial consultations to post-purchase support, further solidifies its reputation. However, addressing the recurring issues of miscommunication and service quality will be crucial for maintaining and enhancing customer loyalty.