Sawgrass Kennels

Pet Boarding Service Kennels Pet Care

Bestie Business Card

Sawgrass Kennels - Looking for a home for Fido? Book a kennel stay with us and discover why we're the top pick for pet kennels in Decatur, IL!

Business Hours

Mon: 7:30am - 5:00pm
Tue: 7:30am - 5:00pm
Wed: 7:30am - 5:00pm
Thu: 7:30am - 5:00pm
Fri: 7:30am - 5:00pm
Sat: 7:30am - 12:00pm
Sun: 3:30pm - 5:30pm

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About Decatur, Illinois, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Sawgrass Kennels stands out in the pet boarding industry with its comprehensive facilities and unwavering commitment to pet welfare, factors that likely contributed to their nomination for "BestAround." The kennels boast meticulously maintained environments equipped with state-of-the-art amenities, ensuring a safe and hygienic space for pets. Their dedication to cleanliness is evident in daily scrubbing, sanitizing, and the use of specialized pet-safe cleaning solutions, particularly benefiting animals with unique needs.

Beyond infrastructure, Sawgrass Kennels excels in personalized service. Staff members prioritize individualized attention, catering to each pet's specific requirements, from providing quiet spaces for sensitive animals to enriching activities for energetic ones. This holistic approach fosters a nurturing environment that minimizes stress and maximizes well-being, setting them apart from competitors.

However, the facility's success isn't without its flaws. While customers consistently praise the exceptional care and welcoming atmosphere, some reports highlight issues with unexpected charges, communication gaps, and occasional staff rudeness. These mixed reviews suggest an opportunity for Sawgrass Kennels to further refine its customer service and financial transparency, solidifying their position as a leading choice while addressing potential pain points for discerning pet owners. Despite these minor shortcomings, the overall positive sentiment surrounding Sawgrass Kennels' care standards, welcoming environment, and reliable service firmly establishes them as a strong contender for "BestAround."

About Sawgrass Kennels

Sawgrass Kennels, a pet boarding service based in Decatur, IL, offers a comprehensive and meticulously maintained facility designed to provide a safe and comfortable environment for pets while their owners are away. The kennels are equipped with state-of-the-art amenities and adhere to the highest standards of hygiene and cleanliness, as evidenced by their highest ratings from local reviews. To ensure a seamless experience for pet owners, Sawgrass Kennels offers a straightforward booking process, allowing clients to reach out via phone at [tel:7] to schedule a visit or discuss their specific needs. This approach not only enhances customer satisfaction but also provides complete peace of mind, knowing that pets are in capable hands.

The facility is rigorously maintained, with daily scrubbing, cleaning, and sanitizing of all areas to ensure a hygienic environment. Sawgrass Kennels employs pet safecleaning solutions to maintain the highest standards of cleanliness, particularly important for pets with specialized dietary needs or those requiring specific medications. This commitment to detail underscores the company’s dedication to the well-being of each animal in their care.

In addition to their physical infrastructure, Sawgrass Kennels places a strong emphasis on personalized service. Each pet receives attention tailored to its unique requirements, ensuring that no animal feels neglected or stressed during their stay. Whether it’s providing a quiet space for sensitive pets or offering enrichment activities to keep more energetic animals engaged, the kennels strive to create a nurturing and stress-free environment. This holistic approach to pet care sets Sawgrass Kennels apart in the competitive pet boarding industry, making it a trusted choice for pet owners in Forsyth, Illinois, and beyond.

Category Tags
Pet Boarding Service Kennels Pet Care Boarding Services Animal Facilities

What Customers Say

4.6
Rating Based On
87
Official Google Reviews
5
74
4
6
3
0
2
1
1
6

Customers at Sawgrass Kennels consistently highlight the exceptional care and attention their pets receive, noting that staff members go above and beyond to ensure the well-being of their animals. Many reviews emphasize the friendly and welcoming nature of the kennel, with staff members often taking photos and providing detailed care instructions, which enhances the overall experience for pet owners. Some customers mention the flexibility and transparency in pricing, particularly noting the clarity around additional charges for services like extra days of care. There are also several accounts of dogs and cats thriving in their environment, indicating a high success rate in terms of pet comfort and health during stays.

However, there are mixed reviews as well, with some customers pointing out issues such as unexpected charges, lack of clear communication, and occasional rudeness from staff. These negative experiences suggest that while the majority of customers have very positive interactions, there is room for improvement in areas like customer service and financial transparency. Despite these concerns, the overall sentiment remains largely positive, with many customers expressing a strong desire to return and recommending Sawgrass Kennels to others.

The facility itself receives praise for its cleanliness, organization, and the pleasant atmosphere, which contributes significantly to the positive experiences of pet owners. The staff's ability to accommodate special needs, such as medication administration and dietary requirements, is frequently highlighted as a standout feature. This combination of excellent care, welcoming environment, and reliable service positions Sawgrass Kennels as a top choice for pet owners seeking a dependable kennel experience.