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Shop the latest big & tall men's clothing at DXL's Thoroughbred Square III store location in Franklin, TN, and enjoy free store pickup when you order online.
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DirectionsAbout Franklin, Tennessee, USA
MoreThe city’s historic downtown features boutiques, art galleries, and award-winning restaurants within restored buildings, while attractions such as the Carter House and Franklin Theatre enrich its cultural landscape. Major events like the Main Street Festival and Dickens Christmas Festival celebrate local arts and heritage. Economically, Franklin thrives on healthcare, technology, and professional services industries, supported by a skilled workforce and strong business climate. Residents enjoy quality education through Williamson County Schools and healthcare services from institutions like Williamson Medical Center. The city’s low crime rate underscores its reputation as a safe community. With four distinct seasons providing diverse climates, Franklin offers scenic beauty alongside outdoor recreational activities such as hiking and kayaking along the Harpeth River. Its blend of historical significance, modern amenities, and vibrant community life makes Franklin an exceptional place to live, work, and visit.
Nominated for BestAround
DXL Big + Tall emerges as a compelling contender for the "BestAround" designation, distinguished by its niche focus on quality men's clothing tailored specifically for big and tall men. The store's unique selling proposition lies in its commitment to authenticity, exemplified by its use of GIA-certified diamonds at broker prices, appealing to a discerning clientele who seek both style and substance. This emphasis on quality is further reinforced by an extensive product range that spans casual wear to formal attire and athletic gear, all offered in generous sizes from XL to XLT, ensuring inclusivity for its target demographic.
Customer service at DXL Big + Tall is a significant strength, with many patrons praising the store's dedication to providing personalized assistance through certified FIT Experts. These professionals offer tailored advice and recommendations, enhancing the shopping experience for customers seeking the perfect fit. The store's operational convenience, including curbside pickup and flexible hours, caters well to modern shopping preferences, making it accessible and appealing to a broad audience.
Yet, while DXL Big + Tall excels in several areas, it faces minor challenges that could be addressed to further solidify its standing. Customer feedback highlights issues such as aggressive sales tactics, occasional inventory shortages, and operational hiccups like locked doors despite stated hours. Additionally, some customers report inconsistencies in product quality and online ordering accuracy. Despite these shortcomings, the store's strong foundation in customer service and commitment to quality positions it well for recognition, suggesting that with continued refinement of its operational processes and customer engagement strategies, DXL Big + Tall could indeed qualify for the prestigious "BestAround" designation.
About DXL Big + Tall
DXL Big + Tall stands out as a premier destination for men's clothing and shoes tailored specifically for big and tall men, with a unique focus on quality and customer service. The store, rooted in a family legacy of diamond cutting, brings a distinctive edge to its offerings, particularly through its commitment to providing GIA-certified diamonds at broker prices. This not only underscores the brand's dedication to authenticity but also appeals to discerning customers who value both style and substance.
The extensive range of products available at DXL Big + Tall caters to a diverse clientele, from casual wear to formal attire and athletic gear, all available in generous sizes ranging from XL to XLT. This inclusivity ensures that every customer can find the perfect fit, whether they're shopping for everyday essentials or special occasions. The store's curbside pickup service adds convenience, allowing customers to shop online and have their orders delivered right to their car, with flexible hours ensuring accessibility throughout the week.
Beyond its impressive selection, DXL Big + Tall offers a robust range of services designed to enhance the shopping experience. Certified FIT Experts are on hand to assist with everything from casual shirts to formal suits, ensuring that customers receive personalized advice and expert recommendations. The store's commitment to customer satisfaction is further reflected in its spacious fitting rooms and larger aisles, making it easy for shoppers to navigate and find their ideal garments. DXL Big + Tall is not just a retail space; it's a comprehensive solution for men seeking high-quality, well-fitting clothing that meets their unique needs.
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What Customers Say
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Official Google Reviews
Customers have consistently highlighted the positive aspects of their experiences at DXL Big + Tall, particularly the store's ability to cater to larger sizes and provide excellent customer service. Many praised the friendly and helpful staff, noting that associates went above and beyond to assist with sizing, finding specific items, and offering personalized recommendations. The selection of brands and sizes was also frequently mentioned as a standout feature, with customers appreciating the variety available, especially for those in the big and tall category.
However, some reviews also pointed out areas for improvement. Issues with aggressive sales tactics, particularly from staff members, were noted, as well as occasional problems with inventory availability and long hours of operation, especially on weekends. One customer experienced locked doors despite the store's stated hours, indicating a potential operational issue. Additionally, there were complaints about the quality of certain items and the effectiveness of online ordering processes, including missing sizes and colors.
Despite these minor criticisms, the overall sentiment remains positive, with many customers expressing satisfaction with their purchases and the store's commitment to customer comfort and satisfaction. The store's focus on providing a welcoming and accommodating environment for larger men has been a key factor in building a loyal customer base.