Harrison Hoe Excavating and Sanitation Inc
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Harrison Hoe Excavating and Sanitation Inc., operating under Harrison Hoe Excavating, Inc. and Harrison Hoe Sanitation, LLC, is a septic service provider in Ortonville, Brandon Township, MI. They offer free estimates, licensed and insured septic tank
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DirectionsAbout Ortonville, Michigan, USA
MoreOrtonville’s allure extends to its natural beauty and small-town feel. Encompassed by rolling hills, forests, and lakes, it offers outdoor activities such as hiking and biking at Bald Mountain Recreation Area and gatherings in Ortonville Village Park. Annual festivals like Ortonville Days celebrate local culture with entertainment and vendors. The village's economy has evolved from agriculture and lumber to include manufacturing and services, supported by major employers and resources like the Oakland County Economic Development Department. Residents benefit from quality education through Ortonville Community Schools, healthcare at McLaren Oakland Hospital, and various community amenities. Proximity to highways M-15 and I-75 ensures easy access to Detroit Metropolitan Airport. With low crime rates and a climate featuring warm summers and cold winters, Ortonville combines historical allure with modern conveniences in an inviting environment for those seeking tranquility near urban opportunities.
Nominated for BestAround
Harrison Hoe Excavating and Sanitation Inc. stands out in the septic system service market with its comprehensive range of offerings and unwavering commitment to customer satisfaction, a factor that likely contributed to their recent Best Around nomination. The company's extensive services, from routine maintenance to emergency repairs, coupled with free estimates and multi-tank discounts, position it as a one-stop solution for both residential and commercial clients. Their emphasis on thorough inspections and preventive maintenance, along with specialized services for new systems, underscores a business model that prioritizes long-term client relationships over short-term gains.
Customer reviews reflect a mixed but generally positive reception. Praise is directed towards the company's professionalism, punctual service, and detailed communication, which are critical in an industry where reliability can mean the difference between system failure and peace of mind. Adrian and Tyler's exemplary service, characterized by friendliness and expertise, serve as a benchmark for customer interaction, enhancing the company's reputation. However, the negative feedback regarding rudeness and delayed emergency responses highlights areas for improvement, particularly in staff training and operational efficiency.
The company's dedication to education through their "Learn More" section is a commendable initiative that sets it apart, fostering a community of informed homeowners and businesses. This proactive approach not only enhances customer trust but also positions Harrison Hoe as a leader in industry knowledge dissemination. While the recent Best Around award is a testament to its current standing, the company must continue to address service quality issues to maintain and elevate its reputation. Overall, Harrison Hoe Excavating and Sanitation Inc. has the potential to qualify for "BestAround" by consistently delivering exceptional service and addressing areas of concern with a customer-centric mindset.
About Harrison Hoe Excavating and Sanitation Inc
Harrison Hoe Excavating and Sanitation Inc., operating under the names Harrison Hoe Excavating, Inc. and Harrison Hoe Sanitation, LLC, is a comprehensive septic system service provider based in Ortonville, Brandon Township, MI. The company offers a wide range of services including free estimates, licensed and insured septic tank maintenance, and emergency services for issues such as backups, gurgling drains, and wet spots. Their current rates reflect standard pricing for various tank sizes, with additional charges for specific services like dig filter lid installation and emergency service fees, which may vary based on the complexity of the issue and location.
The company emphasizes thorough inspection and maintenance, going beyond basic pumping to ensure the proper functioning of all septic system components. This includes cleaning and inspecting tanks, fields, and other critical elements to prevent future issues. Harrison Hoe also offers specialized services for new septic systems and repairs, providing comprehensive solutions for both residential and commercial clients. Their commitment to customer satisfaction is evident in their multi-tank and group discounts, encouraging neighbors and homeowners with multiple tanks to benefit from cost savings.
In addition to routine maintenance, Harrison Hoe excels in educational outreach, offering resources and information on septic system operation and maintenance through their "Learn More" section. This initiative aims to empower homeowners and businesses with the knowledge needed to maintain their septic systems effectively. The company's dedication to excellence is further highlighted by its recent recognition as Best of the Best Septic Tank Cleaner for the 19th consecutive year, a testament to its consistent performance and customer loyalty. For inquiries or payments, customers can contact Harrison Hoe at 1500 S. Ortonville Rd, Ortonville, MI 48462, or use the promo code SUMMER10 for a $10 discount on any septic service.
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What Customers Say
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Official Google Reviews
Customer experiences with Harrison Hoe Excavating and Sanitation Inc. vary widely, reflecting the diverse nature of service needs and expectations in the septic system industry. Many customers have reported highly positive experiences, praising the company's professionalism, punctuality, and thoroughness. For instance, several accounts highlight the friendly and informative demeanor of the staff, particularly Adrian and Tyler, who were noted for their positive energy and detailed explanations, making the service experience more reassuring and less stressful. Customers have also appreciated the company's responsiveness, whether through timely phone calls or quick in-person visits, which has contributed to their overall satisfaction.
However, not all experiences have been uniformly positive. One customer faced significant issues with rudeness and unprofessionalism from a receptionist, which can severely impact the customer's perception of the service. This negative experience underscores the importance of staff training and customer service standards in maintaining a company's reputation. Additionally, a few customers reported problems with the company's handling of emergencies, such as a delayed response to an urgent issue that required immediate attention, highlighting the need for efficient and reliable service even in critical situations.
Despite these mixed reviews, the majority of feedback points to Harrison Hoe's commitment to quality service, professionalism, and customer satisfaction. The company's ability to provide reliable septic system services, from routine maintenance to emergency repairs, has earned it a strong reputation among local homeowners and businesses. The positive testimonials about the company's punctuality, detailed communication, and fair pricing further reinforce its standing as a trusted service provider in the area. However, the company should also address the concerns raised by customers who experienced poor service, ensuring that all interactions are handled with the utmost professionalism and respect.