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Somerset Collection is an upscale, luxury, super-regional shopping mall, located in Metro Detroit, in Troy, Michigan with more than 180 specialty stores.
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DirectionsAbout Troy, Michigan, USA
MoreThe city is renowned for its robust commercial sector, hosting major corporations across technology, automotive, and finance industries. These businesses significantly bolster the local economy while coworking spaces and business associations nurture an entrepreneurial atmosphere. Convenient access to I-75 and I-69 highways enhances connectivity with Detroit, supported by proximity to Detroit Metropolitan Airport. Troy's appeal extends beyond business; it offers numerous parks, recreational centers like the Troy Community Recreation Center, and cultural attractions such as the annual Harvest Festival and various art fairs. The city’s lower crime rates enhance its quality of life, complemented by a climate that features distinct seasons. For leisure and convenience, residents enjoy diverse dining options, top-tier shopping at venues like Somerset Collection, and well-maintained public spaces—all contributing to Troy's unique blend of historical charm and modern living.
Nominated for BestAround
Somerset Collection Mall presents itself as a compelling contender for the "BestAround" accolade, distinguished by its strategic location in a desirable suburban area and its unique consignment retail model. The mall's curated selection of goods from various consignment shops caters to a broad demographic, promising both affordability and uniqueness that sets it apart in the Metro Detroit market. The introduction of BOSS XP, a sophisticated loyalty program, elevates the shopping experience by offering personalized rewards and fostering customer engagement, a move that clearly enhances its competitive positioning.
However, while the mall excels in many areas, it faces some operational challenges that could impact its standing. The cleanliness and upscale ambiance are consistently praised, yet issues with parking during peak times and a lack of clear navigation tools remain points of contention. The food court's size and appeal also receive mixed reviews, suggesting room for improvement in this aspect of the shopping experience. Security concerns, particularly regarding women's bathroom facilities, highlight areas needing attention to fully meet customer expectations.
Despite these minor shortcomings, Somerset Collection Mall's strategic initiatives and commitment to a high-quality environment position it favorably. Its ability to blend traditional retail with innovative loyalty programs, coupled with its prime location and efficient operations, suggest that it has the potential to qualify for the "BestAround" title. The mall's success hinges on addressing its current challenges while continuing to innovate and enhance the customer experience, ensuring it remains a preferred destination in the consignment retail sector.
About Somerset Collection
Somerset Collection Mall, situated at 2800 West Big Beaver Road in Troy, Michigan, stands out as a premier consignment shopping destination in the Metro Detroit area and beyond. Positioned to serve a wide demographic, the mall offers a curated selection of goods from various consignment shops, making it an ideal one-stop shop for consumers seeking unique and affordable products. The strategic location in Northville, a suburb known for its affluent community and strong retail presence, enhances its appeal to both local residents and visitors from surrounding regions.
A significant highlight of Somerset Collection Mall is the recent launch of BOSS XP, a next-generation loyalty program designed to enhance the shopping experience through personalized rewards and exclusive benefits. This innovative approach not only fosters customer engagement but also provides a competitive edge in the crowded retail landscape. The mall's management has integrated this loyalty initiative with its existing consignment offerings, allowing customers to accumulate points on purchases that can be redeemed for discounts, free items, or special experiences, thereby deepening their connection with the brand and encouraging repeat visits.
The mall operates efficiently with business hours from Monday to Friday, 10 AM to 8 PM, and on Saturdays from 10 AM to 8 PM, ensuring ample time for shoppers to explore the extensive range of consignment goods. For those interested in exploring leasing opportunities or more detailed information about the mall's operations, the management office is available at the provided contact details. Somerset Collection Mall's commitment to providing a high-quality shopping environment and its strategic initiatives, such as BOSS XP, position it as a leader in the consignment retail sector within Metro Detroit.
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What Customers Say
12,566
Official Google Reviews
Customer experiences at Somerset Collection encompass a range of observations, from highly positive to more mixed or critical feedback. Many visitors describe the mall as exceptionally clean, well-maintained, and offering a diverse mix of high-end and popular brands, creating an upscale yet welcoming atmosphere. The skywalk connecting the two wings is frequently highlighted as a standout feature, enhancing the shopping experience by providing easy movement between different sections of the mall.
Some customers appreciate the mall's organized layout and the variety of dining options available, which complement the shopping experience. However, there are notable criticisms as well. A few reviews mention issues with parking, particularly during peak hours, and a lack of directories or staff assistance in navigating the large space. The food court is sometimes described as small or unappealing, and some customers have noted a need for more variety in store selections, especially in terms of price points and store types.
Security concerns are also raised in a few reviews, with one customer expressing frustration over an open-door policy in women's bathrooms. Despite these issues, Somerset Collection consistently receives positive feedback on customer service, cleanliness, and the overall shopping environment. Many visitors appreciate the mall's efforts to maintain a pleasant and safe atmosphere, making it a go-to destination for both shopping and social activities, especially during holidays and special occasions.