Bestie Business Card
Michaels arts and crafts stores offer a wide selection that's sure to cover your creative needs. Find inspiration at our craft store in Germantown, MD.
Business Hours
Local Map
DirectionsAbout Germantown, Maryland, USA
MoreGermantown offers a variety of attractions and amenities that enrich community life. Seneca Creek State Park provides extensive trails for hiking and boating, while the Black Rock Center for the Arts supports local creatives with exhibitions and workshops. The historic Jerusalem Lutheran Church stands as a testament to the area's early history. Economically robust, Germantown benefits from industries like technology, healthcare, and professional services, supported by major employers and federal agencies. Community resources include highly-rated schools, libraries, medical facilities, and parks that contribute to a high quality of life. Transportation links via I-270, MD-117, and MARC rail service ensure easy access throughout the region, while safety remains favorable with low violent crime rates despite slightly higher property crimes. The climate is humid subtropical, offering warm summers and mild winters, complemented by rolling hills and forested areas that enhance recreational activities like golfing and hiking. With a growing network of trails in the Seneca Creek Greenway and diverse dining and shopping options, Germantown successfully blends its historical roots with modern amenities, making it an appealing place for residents to live and work.
Nominated for BestAround
Michaels emerges as a compelling contender for the "BestAround" designation, distinguished by its comprehensive and accessible range of craft supplies and services. The store's 24/7 operation and five convenient locations ensure that it caters to a broad demographic, from early risers to night owls, making it an indispensable resource for creative pursuits and event planning. Its array of in-store classes and events adds a dynamic layer, fostering community engagement and skill development among patrons of all ages.
The store's seasonal offerings, particularly its spring collection, resonate well with customers seeking fresh, revitalizing decor, while the "Michaels Rewards" program and gift cards add a layer of customer engagement and loyalty. However, the customer feedback paints a nuanced picture. While the extensive inventory and clean, organized layout are frequently praised, issues with staffing and service efficiency, especially during peak hours, mar the otherwise positive experience. Technical glitches, such as frozen computers during online transactions, further detract from the seamless shopping journey.
Despite these challenges, Michaels' commitment to customer satisfaction and its robust seasonal and event-focused offerings position it strongly for recognition. To solidify its "BestAround" status, Michaels would benefit from addressing staffing shortages, ensuring consistent service quality, and streamlining its operational processes to enhance the overall customer experience.
About Michaels
Michaels is a comprehensive craft store that offers a wide array of supplies and services for both adults and children, making it an ideal destination for those looking to engage in creative activities or plan special events. Located at 20902 Frederick Rd, Germantown, MD, Michaels operates 24 hours a day across its five locations, providing consistent access to its extensive inventory of novelty items, games, toys, and seasonal decor. The store's flexible operating hours cater to a diverse customer base, ensuring that both early risers and night owls can find what they need.
One of Michaels' standout features is its variety of in-store classes and events, which range from arts and crafts workshops to sewing and decorating sessions. These programs are designed to cater to all ages and skill levels, offering a fun and educational experience for participants. Whether you're a seasoned crafter or a beginner, Michaels provides the necessary materials and tools to bring your projects to life, making it a go-to spot for creative enthusiasts.
For party planning, Michaels offers a comprehensive range of products to make events memorable. From helium balloons and custom decorations to party tableware and themed decor, the store's selection ensures that every celebration can be uniquely personalized. The "Michaels Rewards" program and gift cards further enhance the shopping experience, allowing customers to earn rewards and make thoughtful gifts for loved ones.
Spring and seasonal decor are prominently featured in Michaels' offerings, with a variety of items designed to refresh and revitalize homes. From spring floral wreaths and pastel table runners to garden-inspired décor and vibrant Cinco de Mayo decorations, the store's spring collection is perfect for embracing the renewal of the season. Additionally, Michaels provides a range of craft supplies and DIY kits, making it easy for customers to create their own unique projects.
Michaels also caters to special occasions with its dedicated sections for birthdays, Mother's Day, Father's Day, and Pride celebrations. The store's ability to offer heartfelt decorations, handmade gifts, and customizable items ensures that every event can be celebrated with personal touch and style. With its extensive inventory, flexible hours, and commitment to customer satisfaction, Michaels stands out as a premier destination for crafters and event planners alike.
Category Tags
What Customers Say
1,008
Official Google Reviews
Customers at Michaels have expressed a range of experiences, reflecting both the store's strengths and areas for improvement. Many highlight the extensive selection and variety of craft supplies available, with several praising the store's ability to cater to diverse needs from beginners to seasoned hobbyists. The friendly and helpful staff are frequently mentioned as a key positive aspect, contributing significantly to the shopping experience.
Some reviews note the store's cleanliness and well-organized layout, which enhance the customer journey, while others point out the importance of adequate staffing, especially during peak times or when specific items are in high demand. The availability of seasonal items and regular sales is frequently cited as a benefit, making it a go-to destination for craft enthusiasts looking to find deals.
However, there are also several complaints regarding service issues, including long wait times at the registers, particularly during busy periods, and inconsistent customer service quality. The checkout process has been criticized for being slow and inefficient, with some customers facing difficulties in finding assistance or receiving accurate information about returns and exchanges. Additionally, a few reviews mention technical issues, such as frozen computers during online transactions, which can disrupt the shopping experience.
Overall, Michaels appears to be a well-regarded craft store with a loyal customer base, but there is room for improvement in terms of staffing levels, service consistency, and operational efficiency to further enhance customer satisfaction and loyalty.