Total Wireless

Cell Phone Store Store Technology

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Our specialists at Total Wireless 1320 W Rosecrans Ave, Gardena, CA are standing by to help you select the right no-contract phone plans.

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Business Hours

Mon: 10:00am - 7:00pm
Tue: 10:00am - 7:00pm
Wed: 10:00am - 7:00pm
Thu: 10:00am - 7:00pm
Fri: 10:00am - 7:00pm
Sat: 10:00am - 7:00pm
Sun: 11:00am - 5:00pm

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About Gardena, California, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Total Wireless, nestled in Gardena, California, has garnered attention for its nomination as a contender for "BestAround" status, primarily due to its strategic positioning and comprehensive offerings catering to the burgeoning demand for advanced wireless technology. The store's Unlimited 5G Data Plans at an affordable $25 per month, coupled with multi-line capabilities, clearly position it as a forward-thinking player in the competitive cell phone retail landscape. This blend of value and innovation is a strong foundation for its "BestAround" potential.

The in-store experience further elevates Total Wireless's appeal. Staffed by knowledgeable professionals, the store offers personalized service that caters to diverse customer needs, from complex plan switching to selecting accessories. This dedication to customer satisfaction is reinforced by no-contract policies, making it an attractive option for those seeking flexibility. The store's location in Lawndale, a community hub, enhances its accessibility and reinforces its role as a local tech resource.

While customer testimonials predominantly highlight the store's strengths in service and product offerings, a few negative reviews underscore the necessity of maintaining consistent service quality. However, the overall sentiment remains positive, reflecting Total Wireless's potential to not only meet but exceed customer expectations. This combination of strategic location, innovative services, and exemplary customer service positions Total Wireless well for recognition as a standout "BestAround" candidate.

About Total Wireless

Total Wireless, situated at 1320 W Rosecrans Ave in Gardena, California, presents itself as a premier destination for cell phone enthusiasts seeking flexible and cutting-edge technology solutions. The store offers a comprehensive range of services, starting with its Unlimited 5G Data Plans priced at $25 per month, which cater to the growing demand for high-speed internet and seamless connectivity. These plans come with an additional benefit of four lines, ensuring that customers can maintain multiple devices without interruption—a feature particularly appealing in today’s multi-device lifestyle.

The in-store experience at Total Wireless is designed to be both informative and engaging. Specialists are readily available to assist customers in navigating the vast array of phone plans and accessories, providing personalized recommendations tailored to individual needs. This level of customer service is complemented by a variety of in-store deals and promotions that often go unadvertised, making it a valuable resource for those looking to make the most of their investment in wireless technology. The store's commitment to customer satisfaction is further underscored by its no-contract policies, allowing customers the flexibility to commit without long-term obligations.

Located in Lawndale, a suburb known for its strong community ties and family-friendly atmosphere, Total Wireless leverages its prime location to attract a diverse clientele. The store's strategic positioning not only enhances accessibility but also positions it as a community hub for tech enthusiasts and families alike. With a focus on innovation and customer-centric service, Total Wireless aims to be more than just a retail outlet; it aspires to be a trusted partner in the digital transformation of its customers' lives.

Category Tags
Cell Phone Store Store Technology Retail Wireless Communications

What Customers Say

4.9
Rating Based On
57
Official Google Reviews
5
56
4
0
3
0
2
0
1
1

The reviews for Total Wireless highlight a consistent theme of exceptional customer service, particularly from Erik, who stands out as a standout employee. Customers frequently mention his patience, thoroughness, and genuine care in guiding them through the often stressful process of switching phone providers. His ability to make complex procedures easy and stress-free is particularly praised, with several reviewers noting that he took the time to thoroughly explain each step, ensuring customer satisfaction without feeling rushed.

Alex also receives high praise, with many customers highlighting his helpfulness and professionalism. His assistance in selecting accessories like cases and screen protectors is appreciated, and his overall demeanor is described as friendly and caring. Customers feel reassured by Alex's attentiveness and the confidence he instills in them, leading to a positive recommendation of the store.

However, not all experiences are uniformly positive. One reviewer shares a negative experience where they felt unsupported and faced additional charges without resolution, resulting in dissatisfaction and the need to seek help elsewhere. This highlights the importance of consistent service quality across all interactions. Despite this, the majority of reviews emphasize the store's commitment to customer satisfaction and the valuable experiences customers have had with Total Wireless, particularly in terms of support and service excellence.