Edwards Plumbing & Heating

Plumber Plumbing Hvac Services

Bestie Business Card

Find trustworthy plumbing and heating services in Metro Detroit at Edwards Plumbing & Heating. Call us now!

Social Links

Business Hours

Mon: Open 24 Hours
Tue: Open 24 Hours
Wed: Open 24 Hours
Thu: Open 24 Hours
Fri: Open 24 Hours
Sat: Open 24 Hours
Sun: Open 24 Hours

Local Map

Directions

Your browser does not support embedded maps. View larger map

About Maybee, Michigan, USA

More

Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Edwards Plumbing & Heating stands out as a local powerhouse in the Metro Detroit area, recognized for its comprehensive range of plumbing and HVAC services. Their ability to tackle diverse needs-from mold remediation and clogged drains to furnace repairs and AC maintenance-positions them as a reliable choice for homeowners seeking efficient and effective solutions. The company's commitment to customer satisfaction is evident through their extensive service offerings, including water heater maintenance, air duct cleaning, and energy-efficient HVAC installations, all underpinned by a strong emphasis on preventive care and regular inspections.

However, the mixed reviews reveal a nuanced picture. While some customers laud Edwards Plumbing & Heating for their expertise, promptness, and value-added services, others criticize them for poor customer service, miscommunication, and even instances of property damage or financial overcharges. This dichotomy underscores the critical importance of transparency and accountability in service delivery. The company's local roots and family-owned status add a layer of trustworthiness, but they also highlight the need for consistent performance across all client interactions.

Despite these challenges, Edwards Plumbing & Heating has the potential to qualify for "BestAround" accreditation by addressing its shortcomings and enhancing customer service. Their willingness to learn from negative experiences and implement improvements could solidify their reputation as a leader in the industry. For now, they remain a viable option for those seeking reliable, albeit not flawless, plumbing and heating solutions in the region.

About Edwards Plumbing & Heating

Edwards Plumbing & Heating, Inc., a trusted plumbing and HVAC service provider in the Metro Detroit area, offers comprehensive solutions to a wide range of home maintenance needs. Specializing in mold remediation, clogged drains, and HVAC services, the company ensures that both plumbing and heating systems operate efficiently, contributing to a healthier and more comfortable living environment. Their expertise extends from new construction drain issues to furnace malfunctions and AC repairs, providing fast and reliable service to homeowners across multiple counties in Michigan, including Ann Arbor, Oakland County, and Wayne County.

The company’s commitment to customer satisfaction is evident in their extensive services, which include water heater maintenance, air duct cleaning, and heat pump installations. Edwards Plumbing & Heating emphasizes the importance of regular HVAC maintenance to prevent costly repairs and ensure optimal performance. Their technicians are trained to diagnose issues like inconsistent heating, frequent cycling, and unusual noises, offering tailored solutions to restore your home’s comfort.

Beyond just fixing problems, Edwards Plumbing & Heating focuses on preventive care, conducting thorough inspections and maintenance to keep systems running smoothly. They also provide free estimates and a range of value-added services, such as energy-efficient HVAC installations and water-saving fixtures, to help homeowners save money and enhance their living conditions. The company’s local presence and commitment to community service, as seen in their recognition as a family-owned business, make them a reliable choice for both residential and commercial clients. Whether you need emergency repairs or routine maintenance, Edwards Plumbing & Heating is dedicated to delivering exceptional service and peace of mind.

Category Tags
Plumber Plumbing Hvac Services Water Heating Drain Services

What Customers Say

4.3
Rating Based On
1,928
Official Google Reviews
5
1480
4
107
3
41
2
29
1
271

Customer experiences with Edwards Plumbing & Heating vary widely, reflecting the diverse needs and expectations of their clients. Some customers report exceptional service, highlighting the company's expertise, promptness, and professionalism. For instance, accounts from Timothy Arnold and Walter Brown showcase a high level of satisfaction, with clients praising the technicians' efficiency, thoroughness, and personal touch. These testimonials underscore the importance of skilled and friendly professionals in delivering reliable plumbing services.

Conversely, other reviews paint a more negative picture, pointing to issues such as poor customer service, miscommunication, and even physical harm or property damage. Customers who experienced problems like heavy machinery damage due to an earlier job and unexpected costs due to delayed appointments highlight the critical need for transparency and accountability in service provision. These negative experiences serve as cautionary tales, emphasizing the importance of clear communication and adherence to agreed-upon timelines and costs.

Despite the mixed reviews, many customers express a willingness to give Edwards Plumbing & Heating another chance, often citing specific instances of quality service or exceptional customer interaction. This suggests that while not every experience is uniformly positive, there are still opportunities for the company to improve and build stronger relationships with its clients. The varied feedback provides valuable insights for the business to address its shortcomings and enhance customer satisfaction across all interactions.