Crumbl - Lake Washington

Dessert Shop Bakery Food Beverage

Bestie Business Card

The best desserts in Melbourne, made fresh daily. Fresh and gourmet desserts for takeout, delivery, or pick-up. Try our flavors of the week.

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Business Hours

Mon: 8:00am - 10:00pm
Tue: 8:00am - 10:00pm
Wed: 8:00am - 10:00pm
Thu: 8:00am - 10:00pm
Fri: 8:00am - 10:00pm
Sat: 8:00am - 10:00pm
Sun: Closed

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About Melbourne, Florida, USA

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Nominated for BestAround

A+
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Crumbl - Lake Washington stands out as a dessert haven in Melbourne, Florida, garnering a commendable 4.7-star average from over 465 reviews. The shop's dedication to quality is palpable in its daily menu, which features a dynamic array of freshly baked cookies and desserts that consistently impress, particularly with animal-themed and Raspberry Cheesecake favorites. The welcoming atmosphere and attentive, if sometimes inconsistent, staff contribute significantly to the positive customer experience.

However, the business faces notable challenges that could impact its standing in the "BestAround" category. Customer feedback reveals issues with service consistency, with some patrons reporting long wait times and occasional lapses in attentiveness. Additionally, there are recurring complaints about order discrepancies and delays, suggesting a need for improved inventory management and more reliable order tracking. These issues, while not undermining the shop's overall appeal, do present hurdles to maintaining its high ratings.

Despite these shortcomings, Crumbl - Lake Washington remains a strong contender for "BestAround" recognition. Its commitment to fresh ingredients, innovative menu offerings, and community engagement through programs like the Crumbl Crew sets it apart. The shop's ability to consistently deliver exceptional desserts and a welcoming environment ensures it will likely continue to delight dessert enthusiasts, provided it addresses its service and operational challenges.

About Crumbl - Lake Washington

Crumbl - Lake Washington is a charming dessert shop nestled in the heart of Lake Washington, offering a delightful array of freshly baked cookies and desserts that have earned it a solid 4.7-star average rating from over 465 reviews. The shop's commitment to quality and freshness is evident in its daily menu, which features a rotating selection of gourmet treats, including classic favorites like chocolate chip cookies and minipies, as well as more inventive creations that change weekly. Located at 3000 N Lake Washington Rd, Ste 3088, Melbourne, Florida, Crumbl provides both in-store pickup and delivery options, with curbside service available to enhance convenience for its customers.

The shop's menu is a highlight, showcasing a diverse range of desserts that cater to various tastes and occasions. From the calorie-conscious options like the Milk Chocolate Chip Cookie (730 cal) to the indulgent Mallow Sandwich Cookie ft. OREO® (970 cal), Crumbl offers something for every palate. The shop's dedication to unique flavors and exceptional quality makes it a standout destination for dessert lovers in Melbourne, Florida.

Beyond its culinary offerings, Crumbl - Lake Washington is also committed to community engagement and customer loyalty. The shop invites customers to join the Crumbl Crew, offering opportunities to work in-store or through catering services. Additionally, the app allows customers to track their favorite treats and earn rewards, further enhancing the shopping experience. With its welcoming atmosphere, commitment to fresh ingredients, and innovative menu, Crumbl - Lake Washington is poised to continue delighting dessert enthusiasts in the region.

Category Tags
Dessert Shop Bakery Food Beverage

What Customers Say

4.7
Rating Based On
793
Official Google Reviews
5
672
4
66
3
22
2
10
1
23

Customer experiences at Crumbl - Lake Washington reveal a spectrum of interactions, reflecting both exceptional service and areas for improvement. Many reviews highlight the store's strengths, particularly its delightful desserts, especially the animal cookies and the Raspberry Cheesecake, which consistently receive high praise for their flavor and quality. The welcoming and friendly staff are frequently mentioned as a standout feature, contributing significantly to the positive atmosphere and customer satisfaction.

However, some reviews also point out notable issues, such as inconsistent service quality, with one customer noting that the staff could be more attentive and welcoming, especially in quieter moments. There are complaints about long wait times, particularly during peak hours, which can detract from the overall experience despite the quality of the products. Additionally, a few customers have reported discrepancies in orders, with items being sold to walk-in customers or delivered late, highlighting the need for better inventory management and order tracking systems.

Despite these challenges, Crumbl - Lake Washington maintains a strong reputation for its delicious offerings and clean, well-organized environment. The store's commitment to rotating its cookie menu weekly ensures that there is always something new and exciting for customers to try, which adds to the store's appeal. The customer service, while sometimes inconsistent, generally leaves a positive impression, with many customers appreciating the friendly and knowledgeable staff who go above and beyond to enhance their visits.