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Rhode Island's best source for handmade or custom designed area rugs, along with hand-woven flat or pile carpets, wall-to-wall carpeting and stair runners.
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DirectionsAbout Providence, Rhode Island, USA
MoreProvidence offers numerous attractions such as Roger Williams Park, an urban oasis hosting various events, and WaterFire, an art installation lighting up the rivers with bonfires and music. The historic Benefit Street provides colonial architecture insights, while the RISD Museum features global art collections. Downtown is a hub for arts and theater, highlighted by venues like the Providence Performing Arts Center. Economically, Providence has transitioned to healthcare, education, technology, and finance sectors, supported by major employers like Lifespan and Brown University. The city promotes entrepreneurship through initiatives such as co-working spaces and business associations. Transport options include T.F. Green Airport and rail access via Amtrak. Residents benefit from community resources including schools, libraries, hospitals, and recreational facilities. Known for its humid subtropical climate, Providence’s scenic waterfront enhances its allure, making it a dynamic place to live or visit with diverse amenities ranging from upscale dining to independent shops.
Nominated for BestAround
Rustigian Rugs emerges as a compelling contender for the "BestAround" designation, distinguished by its unwavering commitment to quality, expertise, and customer-centric service. Over three decades in Providence, the store boasts an extensive collection of over 10,000 samples from esteemed textile houses, underpinning its reputation for curating truly unique and valuable rugs. This depth of knowledge is further amplified by Rustigian's specialized restoration services, offering a compelling solution for discerning customers seeking to revive even the most worn pieces.
The store's personalized approach sets it apart. Customers laud the bespoke rug design and color options, with the option for on-site weaving in Nepal within three months, catering to individual tastes and budgets. This level of customization, coupled with expert advice from staff like Roz and Edie, who helped a customer find the perfect fit for their home, fosters a sense of trust and satisfaction. The store's modernized facilities and commitment to cleanliness further enhance the shopping experience, making Rustigian Rugs more than just a rug retailer; it's a trusted partner in home decor.
While some reviews mention occasional delays, they are dwarfed by the overwhelming positive feedback on service and product quality. Customers consistently praise the knowledgeable staff, the store's vast selection spanning antique to modern styles, and the meticulous restoration work that breathes new life into even the most worn rugs. Rustigian Rugs' dedication to customer satisfaction, evident in its responsiveness to challenges and proactive recommendations, solidifies its position as a "BestAround" contender, deserving of recognition for its exceptional value and commitment to excellence.
About Rustigian Rugs
Rustigian Rugs stands out as a premier choice for discerning customers seeking high-quality, unique rugs, particularly those with an eye for collectible and antique pieces. With over three decades of experience in Providence, Rhode Island, the store has established itself as a trusted name in the industry, known for its extensive collection of over 10,000 samples from renowned textile houses worldwide. This vast repository allows Rustigian Rugs to offer unparalleled expertise in cleaning and restoring valuable antique rugs, ensuring that each piece is preserved in its best possible condition.
The store's commitment to customer satisfaction is evident in its innovative approach to rug selection and customization. Customers can design and color a rug to their exact specifications, with the option of having it woven in Nepal within as little as three months. This level of personalization, coupled with the store's modernized cleaning facility and expert textile restorers, sets Rustigian Rugs apart from competitors. A recent testimonial highlights the positive impact of this service: a customer who initially hesitated due to concerns about the condition of a rug sent to dry cleaners was reassured by the quality of Rustigian's restoration services, ultimately leading to a successful purchase and a beautifully restored piece that enhanced their living space.
Rustigian Rugs also excels in providing exceptional customer service, as demonstrated by the personalized advice and support received from staff members like Roz and Edie, who helped a customer choose the perfect modern design for their Fox Point abode. The store's comprehensive services, including installation guidance and expert recommendations for features such as stair runners, further underscore its commitment to delivering a holistic and satisfying experience. With hours of operation on Fridays through Saturdays and a dedicated call center, Rustigian Rugs is accessible to both local and visiting customers, making it a go-to destination for those seeking not just rugs, but a trusted partner in home decor.
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What Customers Say
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Official Google Reviews
Customers consistently highlight Rustigian Rugs' exceptional service and reliability, often praising the cleanliness and condition of their rugs upon return. Many express deep appreciation for the knowledgeable staff, particularly Roz, who is commended for her expertise and personal touch. Several reviews emphasize the company's vast selection, ranging from antique to modern designs, catering to diverse tastes and needs.
A recurring theme is the business's commitment to customer satisfaction, even in challenging situations. While one negative review expresses disappointment with a delayed quote, it's overshadowed by positive feedback on the overall experience. Customers appreciate the professionalism, attention to detail, and the ability to find exactly what they need, whether it's a specific rug type or expert restoration services. The store's extensive showroom, described as a "museum of formal and contemporary art," adds to the positive perception, enhancing the shopping experience beyond just purchasing rugs.
The business's dedication to quality is evident in its restoration work, where customers are impressed by the meticulous attention to detail and the successful revival of even heavily worn rugs. The company's commitment to customer service extends beyond transactions, with staff readily available for advice and recommendations, fostering a sense of community and trust. This combination of factors solidifies Rustigian Rugs' position as a trusted and respected name in the rug industry.