Rexx Battery of Decatur

Car Battery Store Automotive Parts Electronics Support

Business Hours

Mon: 8:00am - 5:00pm
Tue: 8:00am - 5:00pm
Wed: 8:00am - 5:00pm
Thu: 8:00am - 5:00pm
Fri: 8:00am - 5:00pm
Sat: 8:00am - 12:00pm
Sun: Closed

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About Decatur, Illinois, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Rexx Battery of Decatur, a business with over six decades of local presence, has garnered attention for its nomination to the "BestAround" accolade, suggesting a commendable standing in the competitive landscape of automotive and consumer electronics service providers. The company's enduring legacy is built on a foundation of personalized service, evident in its long-standing relationship with customers who view them as family. This dedication translates into a customer experience that prioritizes individual needs, from large-scale equipment repairs to personal appliance battery replacements, positioning Rexx Battery as a reliable and versatile resource in the region.

The breadth of their offerings, spanning from standard car batteries to specialized components and tech accessories like iPhone screen repairs, demonstrates a comprehensive service model that caters to a wide array of customer needs. This holistic approach not only enhances customer satisfaction but also cements Rexx Battery's role as a one-stop solution for all battery-related issues. The user-friendly online platform further strengthens their appeal, ensuring accessibility and convenience for modern consumers.

While customer service remains a standout feature, with knowledgeable staff often exceeding expectations, some reviews note occasional lapses in service quality, particularly when customer concerns are not promptly addressed. Despite these minor hiccups, the overall reception is overwhelmingly positive, with customers consistently praising the value for money and the store's commitment to reliability and customer care. For a business aiming to achieve such recognition, Rexx Battery of Decatur exemplifies a successful blend of tradition, service excellence, and adaptability in a rapidly evolving market.

About Rexx Battery of Decatur

Rexx Battery of Decatur, a family-owned and operated business established in 1959, stands as a cornerstone of local automotive and consumer electronics support in the Kansas and Illinois regions. With a legacy that spans over six decades, the company has cultivated a deep-rooted relationship with its customer base, treating each patron as an extension of its own family. This commitment is reflected in the personalized service and dedication to meeting the diverse needs of its clientele, ranging from large-scale heavy equipment operators to individual consumers requiring battery replacements for their appliances and devices.

The breadth of Rexx Battery's product offerings is impressive, encompassing everything from high-capacity car batteries to specialized components like custom-built battery packs and custom-made cables. Additionally, the store provides comprehensive services, including screen repair and replacement for iPhones and other cell phones, ensuring that customers receive top-tier solutions for their technological needs. This holistic approach not only underscores the company's commitment to customer satisfaction but also positions it as a one-stop shop for all battery-related requirements.

Located in Kansas City, Illinois, Rexx Battery of Decatur operates from a well-designed and user-friendly website maintained by e-websmart.com, providing easy access to its extensive product catalog and services. The physical store, situated at 2945 E. Clear Lake Avenue, serves as a tangible extension of the company's service ethos, offering a welcoming environment for customers to engage with their products and support staff. With business hours clearly outlined on the website, Rexx Battery ensures that customers can plan their visits conveniently, further solidifying its role as a trusted local resource in the automotive and electronics industry.

Category Tags
Car Battery Store Automotive Parts Electronics Support Local Service Center

What Customers Say

4.5
Rating Based On
287
Official Google Reviews
5
224
4
31
3
11
2
7
1
14

Customers consistently highlight Rexx Battery of Decatur as providing excellent customer service, competitive pricing, and reliable battery solutions. Many accounts emphasize the knowledgeable and helpful staff who go above and beyond to address issues, often offering personalized solutions that go beyond standard procedures. Several reviews specifically mention the quality of service, noting quick turnaround times and efficient processes, even in high-demand situations.

Some customers point out the store's commitment to customer satisfaction, praising the friendly and professional demeanor of the employees. A recurring theme is the value for money, with many customers finding that the prices are significantly lower than those at larger retailers or online stores. Additionally, a few reviews highlight unique services such as battery cleaning, replacement of components like solenoids and brush holders, and even assistance with more complex issues like alternator problems, showcasing the store's comprehensive approach to automotive care.

However, it's also noted that while customer service is a strong point, some customers have experienced issues with rudeness or lack of follow-through, particularly in cases where they felt their concerns were not adequately addressed. Despite these occasional shortcomings, the overall sentiment remains positive, with many customers expressing their satisfaction and willingness to return for future needs, citing Rexx Battery as a trusted local business that consistently meets or exceeds their expectations.