Bestie Business Card
Book directly through IHG Hotels & Resorts to save at over 6,000 locations worldwide. Options include luxury, resort, extended stay, and pet-friendly accommodations.
Local Map
DirectionsAbout Salt Lake City, Utah, USA
MoreThe city boasts numerous attractions such as Temple Square, the Utah State Capitol, and access to the Wasatch Mountains for outdoor enthusiasts. Key economic sectors include healthcare, technology, finance, and tourism, supported by major employers like Intermountain Healthcare and Goldman Sachs. Salt Lake City is a transportation hub with an international airport and efficient public transit systems like TRAX and FrontRunner. Community resources are robust, including education through the local school district and comprehensive healthcare services. Safety is generally high, though crime rates can vary. The climate features distinct seasons, from hot summers to snowy winters, influenced by its valley location and surrounding mountains. Salt Lake City's blend of history, culture, nature, and a thriving arts and culinary scene makes it an engaging place for residents and visitors alike.
Nominated for BestAround
Holiday Inn & Suites Salt Lake City-Airport West, under IHG Hotels & Resorts, presents itself as a solid option for travelers and business guests seeking convenience and comfort near Salt Lake City International Airport. Its prime location offers immediate benefits, including complimentary airport transportation and proximity to key attractions like Antelope Island State Park and City Creek Center, making it an appealing choice for those prioritizing accessibility. The hotel's amenities cater broadly to diverse needs, from modern conveniences like high-speed internet and a business center to leisure-focused offerings such as an indoor pool and fitness center.
However, the nomination for "BestAround" hinges on how effectively these strengths can be leveraged to address persistent issues. While the hotel excels in location and basic amenities, concerns regarding outdated rooms, noise pollution, elevator malfunctions, and inconsistent service highlight areas needing attention. The cleanliness of certain areas also requires improvement, as does the reliability of breakfast offerings.
Ultimately, Holiday Inn & Suites Salt Lake City-Airport West's potential for "BestAround" recognition lies in its ability to transform these shortcomings into strengths. By investing in room upgrades, enhancing customer service training, and addressing infrastructure issues, the hotel could solidify its position as a top choice for travelers, turning its current standing into a benchmark for excellence in airport accommodations.
About Holiday Inn & Suites Salt Lake City-Airport West, an IHG Hotel
Holiday Inn & Suites Salt Lake City-Airport West, a property under the IHG Hotels & Resorts umbrella, offers a compelling blend of convenience and comfort for travelers and business guests alike. Situated just five minutes from Salt Lake City International Airport, this hotel provides an immediate advantage for those arriving or departing, with complimentary airport transportation available daily from 4 AM to midnight. This strategic location is complemented by its proximity to a myriad of attractions within a short walk, including Antelope Island State Park, City Creek Center, and numerous recreational spots like Great Salt Lake State Park and Maverik Center, making it an ideal base for exploring the region.
The hotel's amenities cater to a wide range of needs, from business travelers to families. Guests can enjoy modern conveniences such as Keurig coffee makers, mini refrigerators, and recently upgraded bedding in every room, ensuring a comfortable stay. The free high-speed internet access and business center are particularly beneficial for those requiring reliable connectivity and workspace facilities. The hotel's indoor pool, whirlpool, fitness center, and flexible banquet space further enhance its appeal, making it suitable for both leisure and corporate events.
The Wingtips Bar and Bistro offers a welcoming atmosphere for guests to relax and socialize, with an updated menu featuring a variety of dining options, including appetizers, salads, burgers, sandwiches, and desserts, along with a full wine, beer, and cocktail selection. The bar is open nightly, providing an excellent spot for evening drinks and meals. Reservations can be made through the front desk at 5001 W. Wiley Post Way, Salt Lake City, Utah, or by calling 3, with check-in starting at 3:00 PM and check-out allowed until 11:00 AM. The hotel's minimum check-in age is 21, ensuring a welcoming environment for guests of all ages. Prices are based on an average nightly stay, reflecting the quality and amenities offered.
Category Tags
What Customers Say
974
Official Google Reviews
Customer experiences at Holiday Inn & Suites Salt Lake City-Airport West varied widely, reflecting both standout positive aspects and significant areas for improvement. Positive reviews highlighted the hotel's convenient location near the Salt Lake City Airport, cleanliness, friendly staff, and amenities like free parking and shuttle services.
Guests appreciated the proximity to dining options, the buffet breakfast, and the overall comfortable stay, particularly noting the spacious rooms and helpful front desk service. However, several reviews pointed out notable shortcomings. Common issues included outdated and uncomfortable rooms, particularly in the family suite, which lacked amenities like air conditioning and had structural problems such as bulging shower walls and moldy bathrooms. Noise from the highway was a persistent complaint, disrupting sleep and overall comfort.
Elevator malfunctions and inadequate breakfast options were also frequent grievances. Some guests felt the service was inconsistent, with rude or unhelpful staff reported in various interactions.
The cleanliness of certain areas, such as the bathroom and rooms, was occasionally questioned, with some noting that basic expectations were not met. Despite these issues, a few reviews suggested potential for improvement, particularly in updating facilities and enhancing customer service training. Overall, while the hotel offers a reliable base for airport travel, addressing the recurring issues could significantly enhance guest satisfaction and loyalty.