Langston Motorsports

Motorcycle Dealer Motorcycle Retailer Motorcycle Dealership

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Business Hours

Mon: 9:30am - 6:30pm
Tue: 9:30am - 6:30pm
Wed: 9:30am - 6:30pm
Thu: 9:30am - 6:30pm
Fri: 9:30am - 6:30pm
Sat: 9:00am - 6:00pm
Sun: 9:00am - 5:00pm

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About Perris, California, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Langston Motorsports emerges as a standout in Southern California's motorcycle retail landscape, earning its "BestAround" nomination through a potent blend of exceptional service, a robust product selection, and operational efficiency. The family-owned structure fosters a customer-centric culture, evident in the personalized attention provided by staff like Edith, whose expertise and dedication elevate purchases into memorable experiences. This commitment is further underscored by the dealership's comprehensive inventory, catering to diverse enthusiast needs from classic street bikes to cutting-edge e-bikes, all backed by a commitment to quality and price matching.

The business's physical space, expansive 28,000 sq/ft facility, and dedicated staff like Kylie, who go above and beyond with rare part sourcing, contribute to a welcoming and supportive environment. Langston Motorsports' operational efficiency shines through its reliable shipping services, both domestically and internationally, coupled with transparent policies and customer-friendly return procedures. This dedication to transparency and service excellence has cultivated a loyal customer base, solidifying Langston Motorsports' position as a leader in the full-service motorcycle and e-bike market.

However, the narrative isn't without its blemishes. While most customer experiences highlight Langston's strengths, instances of misleading information and communication breakdowns serve as a reminder of the importance of due diligence when choosing a motorcycle dealer. Despite these occasional shortcomings, Langston Motorsports' unwavering commitment to its core values - exceptional service, quality products, and customer satisfaction - continues to drive its success, making it a compelling contender for the "BestAround" accolade. Its story serves as a testament to the power of a customer-first approach in a competitive market.

About Langston Motorsports

Langston Motorsports stands out as a premier full-service motorcycle and e-bike dealer in Southern California, specifically located just off the 215 in Laguna Hills. As a family-owned enterprise, the business prides itself on delivering exceptional service and an extensive inventory that caters to a wide range of enthusiasts, from dirt bikes and street motorcycles to Harley-Davidson and SXS models. The shop's commitment to quality is evident in its selection of both street and off-road motorcycles, as well as e-bikes and quads, ensuring that customers have access to top-tier powerplants for various terrains and riding styles.

Operating out of a 28,000 sq/ft facility, Langston Motorsports employs over 25 staff members, each playing a crucial role in maintaining the business's high standards. Gerald Langston, the Dealer Principal, oversees daily operations, supported by Amanda, who manages accounts, and Whitney, who handles administrative tasks such as DMV applications. Grant focuses on marketing and public relations, ensuring that the brand remains visible and appealing to its target audience. The parts and accessories department is dedicated to providing customers with genuine and high-quality products, offering price matches to ensure customer satisfaction.

The business's commitment to excellence extends beyond its physical space and staff. Langston Motorsports has implemented efficient shipping services, ensuring that online orders are delivered quickly and reliably, both domestically and internationally. With a robust policy, comprehensive privacy statement, and clear terms and conditions, the company fosters trust and transparency with its customers. By combining a deep understanding of the motorcycle industry with a customer-centric approach, Langston Motorsports continues to solidify its position as a leader in the full-service motorcycle and e-bike retail market in Southern California.

Category Tags
Motorcycle Dealer Motorcycle Retailer Motorcycle Dealership Auto Parts Retailer E-bike Dealership

What Customers Say

4.4
Rating Based On
931
Official Google Reviews
5
713
4
74
3
28
2
24
1
92

Customer experiences at Langston Motorsports are overwhelmingly positive, characterized by exceptional service, knowledgeable staff, and a strong sense of community. Many customers highlight the helpfulness and expertise of salespeople like Edith, who go above and beyond to ensure customer satisfaction, making purchases feel personal and tailored. The service department consistently receives praise for its professionalism, patience, and willingness to assist with even the most specific needs, creating a welcoming and supportive environment that encourages repeat business.

Some customers have shared particularly memorable experiences, such as finding rare parts through dedicated staff like Kylie, who went out of her way to assist with a customer's unique request. Others have praised the dealership for its transparency and honesty, even when it means revealing potential issues or offering alternatives that might not have been immediately apparent online. The return policies, though occasionally criticized, are generally viewed as fair by customers who appreciate the effort made to ensure customer satisfaction.

However, there are also instances where customer experiences fell short, particularly regarding misleading information, poor communication, and unresponsive service departments. These negative experiences serve as cautionary tales, emphasizing the importance of thorough research and clear communication when dealing with motorcycle dealerships. Despite these occasional shortcomings, the overall narrative is one of strong customer loyalty and high satisfaction, driven by a commitment to excellence in service that has made Langston Motorsports a preferred choice for many motorcycle enthusiasts.