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The best desserts in Folsom, made fresh daily. Fresh and gourmet desserts for takeout, delivery, or pick-up. Try our flavors of the week.
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DirectionsAbout Folsom, California, USA
MoreFolsom offers a wealth of attractions and community resources that enhance its appeal as a residential area. Historic Folsom provides insight into the gold rush era, while the Folsom Prison Museum offers unique historical insights. Outdoor enthusiasts can explore over fifty miles of trails or enjoy amenities at Livermore Community Park, which includes sports facilities and a water park. The city is known for events like the Folsom Street Fair & Music Festival. Economically diverse, major employers in technology, healthcare, and manufacturing drive growth. With excellent access to highways and Sacramento International Airport, transportation links are robust. Public schools, including Mira Loma High School, and UC Davis Health highlight the city's commitment to education and healthcare. Folsom’s warm climate and lush surroundings create an inviting environment, supported by a safe community with proactive policing strategies. Its vibrant dining and shopping scenes further enhance the quality of life for its residents.
Nominated for BestAround
Crumbl - Folsom appears to be a dessert haven in Folsom, California, earning recognition for its commitment to quality baked goods and a dynamic menu that changes weekly with local artisan flavors. The shop boasts impressive customer ratings, suggesting a strong foundation of satisfaction built on the appeal of fresh-baked cookies and desserts. Its user-friendly online presence, including a dedicated app and secret menu, caters to modern consumer preferences for convenience and exclusivity.
However, the mixed reviews reveal potential areas for improvement. While customers laud the variety and quality of baked goods, some criticize the self-service model for its occasional impersonality, leading to frustrated experiences. Price sensitivity is also a recurring theme, with some finding the texture of certain cookies suboptimal. Furthermore, service inconsistencies, including staff distraction and wait times, have dampened the experience for some patrons.
Despite these challenges, Crumbl - Folsom seems poised to qualify for the "BestAround" designation due to its strong foundation in quality, customer engagement through digital channels, and commitment to community involvement via its "Crumbl Crew" program. To solidify its standing, the shop needs to address service issues, explore ways to further personalize the experience without sacrificing efficiency, and potentially refine its pricing strategy to better reflect the value proposition offered. With these adjustments, Crumbl - Folsom could solidify its position as a beloved local dessert destination.
About Crumbl - Folsom
Crumbl - Folsom is a highly-rated dessert shop in Folsom, California, celebrated for its fresh-baked cookies and desserts. With an impressive 4.9 average store rating based on 246 reviews, the shop prides itself on offering a diverse selection of gourmet treats, including daily specials and a rotating weekly menu that features unique flavors from local artisans. Located at 195 Placerville Rd, Ste 120, Folsom, the shop operates from Monday to Friday, 9:00 AM to 10:00 PM, with extended hours on weekends until 10:00 PM.
Beyond its core offerings, Crumbl - Folsom provides a range of services designed to enhance customer convenience and engagement. These include delivery options through the Crumbl App, curbside pickup, and catering services for events, all of which are supported by a user-friendly website that also offers a secret menu for exclusive flavors. The shop encourages customer interaction by inviting patrons to follow on social media and subscribe to their email list for updates on new flavors, special offers, and exclusive promotions.
Crumbl - Folsom is committed to community involvement through its "Crumbl Crew" program, which welcomes local residents to apply for store jobs, fostering a sense of community and loyalty. The shop also emphasizes customer satisfaction by offering rewards points for purchases, reviews, and app usage, further incentivizing repeat business and positive word-of-mouth. With its focus on quality, convenience, and community engagement, Crumbl - Folsom stands out as a beloved destination for dessert lovers in the Folsom area.
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What Customers Say
1,726
Official Google Reviews
Customers at Crumbl - Folsom have mixed but largely positive experiences, highlighting a range of flavors, sizes, and service dynamics. Many appreciate the variety of weekly cookie offerings, noting the consistent quality and delicious taste across different flavors, including seasonal specials. The self-service model, while convenient, has led to some instances of impersonality, with staff members occasionally appearing distracted or unresponsive, impacting the overall customer experience negatively.
Some patrons have praised the store's cleanliness, friendly atmosphere, and the ease of ordering through the app, which simplifies the process and offers flexibility in picking up orders. The delivery service has been well-received for its convenience, especially for those looking to treat themselves or share desserts with loved ones. However, others have expressed concerns about the price-to-quality ratio, particularly with the oily texture of some cookies and the lack of variety in certain items like the apple tart cookie.
Service issues, including long wait times and inconsistent staff knowledge, have been noted by several customers, leading to disappointment and a reluctance to return. Despite these challenges, there are those who remain loyal, appreciating the consistent quality of the dark chocolate cookies and the store's commitment to evolving its menu. Overall, Crumbl - Folsom aims to balance traditional dessert charm with modern convenience, though improvements in service and product consistency could enhance the customer experience further.