Hobby Lobby

Craft Store Craft Retail Art Supplies

Bestie Business Card

Hobby Lobby arts and crafts stores offer the best in project, party and home supplies. Visit us in person or online for a wide selection of products!

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Business Hours

Mon: 9:00am - 8:00pm
Tue: 9:00am - 8:00pm
Wed: 9:00am - 8:00pm
Thu: 9:00am - 8:00pm
Fri: 9:00am - 8:00pm
Sat: 9:00am - 8:00pm
Sun: Closed

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About Roseville, California, USA

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Nominated for BestAround

A+
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Hobby Lobby, a prominent arts and craft destination in Folsom, CA, stands out for its comprehensive offerings and community engagement, yet faces notable challenges that could impact its standing in the "BestAround" accolades. The store excels in providing a diverse range of products, from educational services like group piano lessons to high-quality craft supplies and event planning resources. Its commitment to quality is evident through partnerships with premium brands, ensuring customers access both top-tier materials and professional finishes. The store's ability to inspire creativity through well-curated displays and workshops further enhances its appeal, making it a go-to spot for both hobbyists and young learners.

However, customer service remains a significant area of concern. Front-line staff have been criticized for being rude, unhelpful, or indifferent, leading to frustration and a sense of disrespect, especially during peak hours.

Long checkout lines and inefficient assistance exacerbate the issue, with some customers feeling ignored or disrespected. Additionally, operational inefficiencies, such as long wait times and mishandling of returns, detract from the shopping experience.

These issues highlight a gap between Hobby Lobby's potential and its current performance, suggesting that improvements in customer service and operational efficiency are essential for the store to fully capitalize on its strengths.

Despite these challenges, Hobby Lobby's unique blend of retail and community engagement continues to attract a loyal customer base. The store's online presence and community-oriented atmosphere foster a sense of belonging and creativity, which are key factors in its popularity. To qualify for "BestAround," Hobby Lobby would need to address its service and operational shortcomings, ensuring that the positive aspects of its business-its extensive selection, quality products, and community spirit-are consistently reflected in the customer experience. By doing so, Hobby Lobby can solidify its position as a leading destination for arts and crafts, not just a store, but a vibrant hub of creative expression and community building.

About Hobby Lobby

Hobby Lobby Arts & Crafts Store, situated at 1815 Douglas Blvd, Folsom, CA 95661, is a comprehensive arts and craft destination that caters to a wide array of interests, from young learners to seasoned hobbyists. The store offers a diverse range of products, including group piano lessons through Clary Piano Studio, making it a unique blend of retail and educational services. For those interested in home decor, Hobby Lobby features an extensive selection of affordable frames, trending home decor items, and a curated collection of craft supplies, from yarn and paints to knitting needles and crochet hooks. The store's commitment to quality is evident in its partnerships with premium brands like Yarn Bee and Master's Touch, ensuring customers can access both high-quality materials and professional finishes.

In addition to its retail offerings, Hobby Lobby is a one-stop shop for event planning and decoration. The store provides a wide array of party supplies, from themed decorations for birthdays, weddings, and baby showers to artificial flowers and custom wedding decor. Its extensive selection of fabric, including a variety of textures and colors, makes it ideal for crafters and DIY enthusiasts looking to create unique home accents or wearable art. The store also offers a range of holiday decorations, ensuring customers can find the perfect touches for any occasion.

Hobby Lobby's commitment to community and customer engagement is further underscored by its framing services and workshops, which are available in-store. These resources not only enhance the shopping experience but also foster a sense of creativity and connection among customers. The store's online presence, including weekly ads and email newsletters, keeps customers informed about sales, new products, and special promotions, making it easier than ever to stay connected with the brand and discover new hobbies and projects. As a leader in the arts and crafts industry, Hobby Lobby continues to support local talent and innovation, positioning itself as more than just a store but a hub for creative expression and community building.

Category Tags
Craft Store Craft Retail Art Supplies Event Services Community Engagement

What Customers Say

4.4
Rating Based On
3,331
Official Google Reviews
5
2187
4
724
3
235
2
74
1
111

Customer experiences at Hobby Lobby vary widely, reflecting the store's extensive size and diverse offerings. Positive feedback highlights the store's cleanliness, well-organized layout, friendly and helpful staff, and extensive selection of craft supplies and home dcor items. Many customers appreciate the variety and often find items they need quickly, especially during sales. The store's ability to inspire creativity through its displays and the quality of products are frequently praised.

However, several reviews point to significant areas for improvement. One major issue is customer service, particularly in the front of the store, where staff have been described as rude, unhelpful, or indifferent. Long checkout lines, especially during busy periods, can be frustrating, and some customers have reported feeling ignored or disrespected. The lack of clear communication about stock availability and return policies also adds to the inconvenience.

Another recurring theme is the store's operational inefficiencies. Long wait times for assistance, particularly from cashiers, and the occasional mishandling of returns or damaged items contribute to a negative shopping experience. Some customers have noted that the store can be overwhelming, with employees seeming more interested in their own performance than in assisting customers.

Despite these issues, Hobby Lobby remains a popular destination for many shoppers due to its vast selection and the sense of discovery it offers. The store's community-oriented atmosphere, where customers often find unexpected items and enjoy the friendly interactions, continues to draw repeat visits. However, addressing the mentioned service and operational concerns is crucial for enhancing the overall customer experience and ensuring the store's long-term success.