Crosstown Insurance

Health Insurance Agency Insurance Health Services

Bestie Business Card

Your local team of insurance specialists LEARN MORE WHO WE ARE We are appointed with all the major Minnesota carriers. However, our primary loyalty is to you, our customer. We'll...

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Business Hours

Mon: 8:30am - 5:00pm
Tue: 8:30am - 7:00pm
Wed: 8:30am - 5:00pm
Thu: 8:30am - 5:00pm
Fri: 8:30am - 1:00pm
Sat: Closed
Sun: Closed

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About New Hope, Minnesota, USA

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Nominated for BestAround

A+
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Crosstown Insurance presents itself as a standout choice in the Minneapolis health insurance landscape, earning a nomination for "BestAround" through its unwavering commitment to personalized service and expert guidance. While not offering a comprehensive suite of plans, its strength lies in its deep understanding of its clients' individual needs, facilitated by a team of experienced agents who excel in navigating the complexities of health, life, vehicle, and home insurance.

Customers consistently laud Crosstown Insurance's agents, particularly Mark Christenson, for their exceptional knowledge, patience, and proactive approach. Gretchen Saana stands out for her exceptional communication skills, breaking down complex medical terminology and fostering trust through her personalized service. This dedication to client education and empowerment is further reinforced by the positive testimonials highlighting the agents' ability to connect with clients on a personal level, building confidence in their recommendations.

This focus on human connection and tailored advice, coupled with the agents' unwavering commitment to client success, positions Crosstown Insurance as a compelling contender for "BestAround." Their ability to simplify the often overwhelming insurance process while prioritizing client well-being resonates strongly with customers seeking a more personalized and reliable experience in the Minneapolis market.

About Crosstown Insurance

Crosstown Insurance is a health insurance agency based in the Twin Cities metro area of Minneapolis, Minnesota, with a strong focus on customer service and personalized advice. The agency distinguishes itself by being appointed with major Minnesota carriers while prioritizing its clients' needs above all else. Its team of experienced professionals offers comprehensive guidance through the complex process of selecting health, life, vehicle, and home insurance, ensuring that customers receive tailored coverage at competitive rates.

The company emphasizes a customer-centric approach, highlighting its commitment to educating and advising clients rather than merely selling policies. Testimonials from satisfied customers, such as those from Kathy J., Bill B., and Terry Isaac Linder, underscore the agency's effectiveness in simplifying the insurance process and providing reliable support. Crosstown Insurance offers a wide range of products, including health, life, vehicle, and home insurance, though it is limited to representing 10 organizations that offer 110 specific products in its service area.

While Crosstown Insurance does not cover every plan available, it remains committed to helping customers navigate the often confusing landscape of insurance by providing detailed analysis and clear recommendations. The agency's services extend beyond just policy sales; it offers educational resources and ongoing support, as evidenced by the positive feedback from clients like Lynnette Heine and Robert Kelley. For those seeking a more personalized and reliable insurance experience, Crosstown Insurance stands out as a trusted choice in the Minneapolis market.

Category Tags
Health Insurance Agency Insurance Health Services Personalized Insurance Customer Service Agency

What Customers Say

4.9
Rating Based On
181
Official Google Reviews
5
176
4
3
3
0
2
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Customers consistently highlight Crosstown Insurance's agents as a standout feature, emphasizing their extensive knowledge of insurance products and personalized service. Many express satisfaction with Mark Christenson's exceptional customer service, noting his patience, humor, and proactive approach in guiding clients through complex processes like navigating Medicare and health insurance plans.

Several reviews specifically mention the value of having an agent available to answer questions and provide ongoing support, particularly during times when customers might feel overwhelmed or uncertain. Gretchen Saana is repeatedly praised for her exceptional knowledge, helpfulness, and ability to translate complex medical jargon into understandable terms. Her dedication to client satisfaction is evident in the numerous testimonials that highlight her personalized approach and willingness to go the extra mile.

Beyond individual agent experiences, Crosstown Insurance consistently receives praise for its overall professionalism, responsiveness, and commitment to customer success. Customers appreciate the agents' ability to connect with clients on a personal level, building trust and confidence in their recommendations. The company's focus on education and empowering clients to make informed decisions about their healthcare is also frequently mentioned as a key strength.


Overall, Crosstown Insurance cultivates a positive reputation by consistently delivering exceptional service, personalized attention, and valuable insights into the intricacies of health insurance. Their agents are not just representatives but trusted advisors who prioritize their clients' well-being throughout the entire process.