Bestie Business Card
Business Hours
Local Map
DirectionsAbout Lake Forest, California, USA
MoreThe economic landscape of Lake Forest is driven by industries such as technology, healthcare, and financial services, anchored by major employers in defense, telecommunications, and manufacturing. Accessible transportation via highways 5, 241, and 405, alongside proximity to John Wayne Airport, enhances connectivity. Community resources are abundant, with a highly regarded public school system, extensive library programs, and quality healthcare facilities nearby. Safety is prioritized with crime rates below national averages, supported by proactive law enforcement. The Mediterranean climate allows for year-round outdoor activities in an area known for warm days and mild evenings. Lake Forest's commitment to green spaces, community engagement, and diverse amenities make it a desirable place to live and work, offering everything from upscale dining to expansive recreational facilities against its picturesque backdrop of rolling hills and coastal views.
Nominated for BestAround
Laura's House Resale Store distinguishes itself in the second-hand retail landscape through its unique blend of charitable mission and community support. Founded with the purpose of empowering survivors of domestic violence, the store offers not just affordable goods but also critical services like counseling and legal aid, positioning it as a beacon of hope alongside its resale operations. This dual focus on social impact and customer service is a key factor in its nomination for "BestAround," suggesting a model that resonates deeply with socially conscious consumers.
The store's comprehensive range of gently used items, coupled with its commitment to transparency and sustainability, further solidifies its appeal. Customers frequently highlight the store's cleanliness, reasonable pricing, and the variety of products, which cater to both thrift enthusiasts and those seeking budget-friendly options. The staff's friendliness and helpfulness contribute significantly to this positive atmosphere, making Laura's House a welcoming space despite its small size.
However, the store faces some challenges that could affect its standing. Limited inventory and dated stock are recurring issues, potentially disappointing customers looking for more specialized or unique items. Additionally, there have been reports of inconsistent service quality and occasional lapses in maintaining cleanliness, underscoring the need for consistent excellence across all customer interactions. Despite these hurdles, the store's strong community ties, charitable impact, and the palpable sense of support it fosters make it a compelling choice for those who value both commerce and compassion.
About Laura's House Resale Store
Laura's House Resale Store, located in Lake Forest, California, is a comprehensive second-hand store offering a wide array of gently used items at affordable prices. Since its inception in 1994, the store has grown to provide vital support to survivors of domestic violence through its resale stores, which sell designer clothing, accessories, home furnishings, and other essential items. The store's mission is deeply rooted in providing shelter, counseling, and legal services to those affected by domestic violence, with a strong emphasis on empowerment and healing.
Key services offered by Laura's House include individual, family, and group therapy programs, such as the PersonalEmpowerment Program (PEP), and access to mental health, suicide, and sexual assault hotlines for immediate support. The store also hosts workshops and educational programs aimed at preventing adolescent dating abuse and promoting healthy relationships, as well as offering virtual therapy options for those seeking additional support.
Financially, Laura's House is committed to ensuring that 82% of its revenue goes directly to essential services like shelter, counseling, and legal advocacy. The store's 24/7 hotline serves as a critical lifeline for survivors, providing immediate safety planning and resources. Additionally, the store's new location in Costa Mesa expands its reach and impact in the community.
The store's operations are supported by a dedicated team of professionals, including licensed therapists and legal advocates, who work closely with clients to navigate the complexities of domestic violence. Donations play a crucial role in sustaining Laura's House, with proceeds from resale sales funding essential programs and services. The store also offers workshops and events to raise awareness and engage the community in its mission.
Laura's House is committed to transparency and sustainability, accepting a wide range of items for resale while maintaining high standards for cleanliness and condition. The store's presence at social events and its online presence further amplify its impact, connecting with a broader audience and fostering a supportive community dedicated to ending the cycle of domestic violence.
Category Tags
What Customers Say
98
Official Google Reviews
Customers at Laura's House Resale Store share a range of experiences that highlight both the store's strengths and areas for improvement. Many praise the store for its cleanliness, reasonable prices, and the variety of items available, which cater well to thrift shoppers looking for unique finds or budget-friendly options. The staff is frequently commended for their friendliness and helpfulness, creating a welcoming atmosphere despite the small size of the store. Several reviews emphasize the store's commitment to supporting a charitable cause, with customers expressing satisfaction in knowing their purchases contribute to Laura's House, which aids women in need.
However, some reviews also point out challenges, such as the limited selection and dated inventory, which can be disappointing for those seeking more specialized or vintage items. There are mentions of staff behavior that fell short of expectations, indicating a need for consistent service quality across all interactions. Additionally, a few customers noted issues with the store's cleanliness during certain periods, suggesting that maintaining high standards is crucial for customer satisfaction.
Despite these mixed reviews, overall, Laura's House Resale Store appears to be a popular destination for those interested in second-hand shopping, particularly for its charitable impact and organized selection. The store's ability to offer good value while supporting a worthy cause makes it stand out, even if it occasionally struggles with inventory depth and staff training. Customers generally seem to appreciate the store's efforts and the positive environment it fosters, making it a beloved local spot for many.