Bestie Business Card
If you're shopping for a new car or SUV that's built for adventure, we invite you to shop our large selection of new Subaru vehicles at Subaru Pacific.
Local Map
DirectionsAbout Hawthorne, California, USA
MoreThe city boasts several points of interest, from aviation ties with LAX to recreational areas like Arthur J. Storz Park and Hawthorne Performance Park, which hosts community events. Economically, aerospace and defense industries play a vital role alongside logistics and retail businesses supported by the proximity to major transport hubs like LAX. Residents benefit from robust community resources including schools, libraries, healthcare facilities, and parks, while being well-connected via highways and public transit systems.
Safety remains a concern with crime rates above national averages, but efforts are made by local law enforcement to enhance security. The Mediterranean climate offers warm summers and mild winters, contributing to the city's appeal. A wide range of amenities such as diverse dining options, shopping centers like the South Bay Galleria, and cultural activities make Hawthorne an engaging place for both residents and visitors alike. This dynamic environment underscores its unique position as a place that values history while fostering community growth and economic development.
Nominated for BestAround
Subaru Pacific stands out as a notable automotive dealer in the Hawthorne area, boasting a robust inventory and a strong commitment to customer service that aligns with its "BestAround" nomination. The dealership's extensive selection caters to diverse needs, from rugged adventure vehicles to family-oriented crossover models and premium sedans, supported by a user-friendly online platform. A key strength is their trade-in appraisal service, which aids in securing optimal value for new Subaru purchases, alongside a comprehensive used vehicle lineup that appeals to budget-conscious buyers. Their service center and parts center further enhance customer convenience, offering both professional maintenance and DIY-friendly parts.
Customer reviews paint a mixed picture. While many commend the dealership's professionalism, attentive sales staff, and welcoming environment, others highlight communication breakdowns, aggressive sales tactics, and issues with transparency, particularly regarding weekend availability for essential services. These mixed reviews indicate that Subaru Pacific excels in customer service but needs to refine its communication strategies and ensure consistent service quality across locations.
Ultimately, Subaru Pacific's potential for recognition as "BestAround" hinges on addressing these areas for improvement. By enhancing transparency, refining customer interactions, and maintaining uniform service standards, the dealership could solidify its reputation for excellence. Balancing professionalism with genuine care will be crucial in turning customer experiences into lasting loyalty and elevating Subaru Pacific's standing in the competitive automotive landscape.
About Subaru Pacific
Subaru Pacific is a prominent automotive dealership in the Hawthorne area of Los Angeles, California, known for its extensive selection of Subaru vehicles and commitment to exceptional customer service. The dealership boasts one of the largest inventories of new Subaru models, catering to a wide range of needs from adventure-seeking SUVs to family-friendly crossover vehicles and luxury sedans. Their online purchase option adds convenience for customers looking to explore the latest models without visiting the dealership in person.
A standout feature of Subaru Pacific is its focus on customer satisfaction, exemplified by their trade-in appraisal service, which helps customers find the best value for their new vehicle. The dealership also offers a robust selection of used vehicles, ensuring there’s something suitable for every budget and need. Whether you’re searching for an adventurous SUV for exploring Los Angeles or a family-friendly crossover for daily commutes, Subaru Pacific provides a comprehensive range of options.
For those requiring financing assistance, Subaru Pacific is equipped with multiple options, including special promotions that can significantly reduce the cost of purchasing a new Subaru. The dealership’s service center is another key asset, offering quick and professional maintenance services at their state-of-the-art facility. This commitment to service extends to their parts center, where customers can find genuine Subaru parts and accessories for any DIY project. With its convenient location near major shopping centers like Costco and Home Depot, Subaru Pacific is poised to continue serving the local community with reliability and support.
Category Tags
What Customers Say
2,095
Official Google Reviews
The customer experiences at Subaru Pacific reflect a wide spectrum of satisfaction, highlighting both exceptional service and areas where improvements could be made. On the positive side, numerous reviews emphasize the dealership's professionalism, patience, and helpfulness, particularly from sales representatives like Cid Sanchez, Ryan, and Oliver Reyes Diaz. Customers frequently praise the thoroughness of the car buying process, noting that salespeople take the time to understand customer needs and provide clear, unbiased advice. The welcoming atmosphere, efficient service appointments, and personalized attention are common themes, contributing to a highly satisfactory experience for many buyers.
However, there are also significant areas for improvement, as evidenced by reviews that highlight issues such as miscommunication, pressure tactics, and inadequate customer service. For instance, one customer's experience was marred by a series of unhelpful interactions, including incorrect pricing and aggressive sales tactics that led to dissatisfaction. Another review points out the lack of transparency regarding weekend availability for basic maintenance, which can be frustrating for customers who need urgent repairs.
The mixed reviews suggest that while Subaru Pacific excels in many areas, there is room for enhancement in customer communication, ensuring fair treatment, and maintaining consistent service quality across all dealership locations. Addressing these issues could further solidify the dealership's reputation for excellence and customer satisfaction, potentially turning detractors into loyal customers. Overall, the feedback underscores the importance of balancing professionalism with genuine customer care to achieve consistently high levels of satisfaction.