Bestie Business Card
Find directions, store hours & UPS pickup times. If you need printing, shipping, shredding, or mailbox services, visit The UPS Store #3857. Locally owned.
Business Hours
Local Map
DirectionsAbout Duluth, Georgia, USA
MoreDuluth shines as a dynamic community offering diverse points of interest and amenities. Major attractions include the Infinite Energy Arena, providing entertainment options like concerts and sports events, while the Chattahoochee River offers outdoor recreational activities such as hiking and kayaking. The city hosts vibrant cultural events, including the popular Duluth Fall Festival with live music and carnival rides, and supports local arts initiatives year-round. Economically, Duluth thrives on technology, healthcare, and professional services industries, backed by major employers like Gwinnett County Public Schools and NCR Corporation. Transportation is enhanced by proximity to Interstate 85 and Atlanta’s Hartsfield-Jackson International Airport, facilitating easy travel. With a commitment to education through top-notch schools and comprehensive healthcare from Northside Hospital Duluth, alongside lower-than-average crime rates, Duluth promotes safety and community well-being. The city's mild climate with distinct seasons complements its suburban charm blended with natural beauty, fostering an inviting atmosphere for residents and visitors. Local amenities encompass diverse dining options, shopping centers like the Forum on Peachtree Parkway, and various recreational activities, underlining Duluth’s high quality of life and making it a desirable place to live.
Nominated for BestAround
The UPS Store distinguishes itself in the competitive landscape of shipping and mailing services through its extensive network and comprehensive suite of integrated services. Positioned strategically in Alpharetta, with operations across 5,000 locations, The UPS Store caters to a broad spectrum of customers, from individual shoppers to large enterprises, offering services that simplify logistics and enhance customer convenience. Its ability to provide a one-stop solution for shipping, packing, printing, copying, and mailbox installation underscores its value proposition, particularly in terms of efficiency and accessibility.
Customer feedback paints a mixed picture. While many commend The UPS Store for its friendly staff, convenient location, and the variety of services, some experiences highlight areas needing improvement. Positive testimonials often focus on the store's professionalism, customer service, and the welcoming atmosphere.
However, complaints about unprofessional interactions, especially from language barriers or when assistance was insufficient, reveal potential gaps in service delivery.
These issues, though not pervasive, suggest a need for continued refinement in customer service training and policy clarity.
Despite these minor shortcomings, The UPS Store's overall standing is strong, driven by its reliability and consistent quality of service. The store's commitment to local community support and its strategic use of a vast network position it well to maintain its "BestAround" nomination. To solidify its reputation further, The UPS Store should focus on enhancing customer service interactions, ensuring clear communication, and addressing specific pain points identified by its customers, thereby elevating the overall customer experience.
About The UPS Store
The UPS Store, a prominent player in the United States shipping and mailing service landscape, offers a wide array of essential services to both individuals and businesses. Nestled at Peachtree Industrial on Summit Ridge Parkway in Alpharetta, Georgia, this facility serves as a crucial hub for those requiring comprehensive logistics solutions. With operations spanning over 5,000 locations across the country, The UPS Store provides an extensive network that ensures customers can access its services conveniently, regardless of their geographical location. This strategic placement in Alpharetta, a city known for its robust business environment and proximity to major transportation routes, underscores the store's commitment to efficiency and accessibility.
At Peachtree Industrial, The UPS Store caters to a diverse clientele, from small entrepreneurs needing reliable shipping solutions to larger enterprises with complex logistics requirements. The facility offers a comprehensive suite of services including shipping, packing, printing, copying, and mailbox installation, making it a one-stop-shop for many customers' logistical needs. This integrated approach not only streamlines operations but also enhances customer satisfaction by reducing the need for multiple service providers. The store's proximity to major highways and its well-maintained infrastructure further facilitate quick and efficient service delivery, which is particularly advantageous for time-sensitive shipments.
The UPS Store's presence in Alpharetta reflects its broader mission to support local economies through reliable and efficient logistics services. By leveraging the extensive network of over 5,000 locations, The UPS Store ensures that customers can benefit from consistent service quality and competitive pricing. This strategic positioning also allows the store to stay attuned to local market demands, offering tailored solutions that meet the specific needs of its community. As a result, The UPS Store in Alpharetta stands as a testament to the company's dedication to excellence and customer service in the competitive world of shipping and mailing services.
Category Tags
What Customers Say
266
Official Google Reviews
Customer experiences at The UPS Store vary widely, reflecting both exceptional service and areas for improvement. Many customers highlight the store's friendly and efficient staff, noting that employees go above and beyond to assist with shipping, returns, and general customer needs. Positive reviews often mention the store's convenience, especially its proximity to Publix and the variety of services offered, including passport photos, notarization, and mailboxes. Some customers praise The UPS Store for its welcoming atmosphere and the staff's ability to make their shopping experience enjoyable and stress-free.
However, there are also notable complaints regarding customer service. A few accounts describe interactions that felt unprofessional or dismissive, particularly when dealing with language barriers or when requests for assistance were not adequately addressed. One reviewer specifically criticized a representative for being rude and unhelpful during an urgent return process, suggesting that such behavior undermines the store's reputation. Another customer felt that the store's policies, such as the insistence on using a specific shipping method without clear explanation, could be improved to ensure better customer understanding and satisfaction.
Despite these issues, overall, The UPS Store receives high praise for its service and customer care. Many customers appreciate the store's ability to handle a wide range of needs efficiently, from international mail to printing services. The store's commitment to providing a welcoming and helpful environment is evident in the positive feedback and the willingness of staff to go the extra mile. While there is room for improvement in certain areas, particularly in customer service interactions, The UPS Store remains a popular choice for many shoppers due to its reliability and the quality of service it consistently delivers.