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Neurological Medicine, P.A. provides comprehensive neurodiagnostic & treatment in Maryland & Prince George's County.
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DirectionsAbout Greenbelt, Maryland, USA
MoreThe city offers various attractions, such as the Roosevelt Center—a hub featuring a movie theater, grocery store, restaurants, and shops—and the Greenbelt Museum that explores local history. Parks like Buddy Attanasio Hiking Trail offer outdoor recreation, while events like the ArtFest and Summer Concert Series highlight community life. The economic landscape is driven by government, technology, and service industries, with major employers including NASA's Goddard Space Flight Center and the University of Maryland. Greenbelt prioritizes resident well-being through quality schools, medical facilities, and recreational resources. Transportation options include Metro’s Green Line to Washington, D.C., and major highways for regional access, while safety in the city generally surpasses national averages. With a humid subtropical climate featuring warm summers and mild winters, the city balances urban living with natural beauty, underscored by its commitment to diversity and quality of life through community resources and lifestyle amenities.
Nominated for BestAround
Neurological Medicine, P.A. presents a compelling case for consideration under the "BestAround" designation, particularly due to its specialized focus on neurological conditions and its integrated approach to patient wellness, which includes innovative elements like medical cannabis and DOT cards. The clinic's dedication to personalized care, evidenced by its efficient appointment scheduling and extended hours, positions it favorably in a competitive market.
However, the reality for many patients is more mixed.
While Drs. Nabeen and Asad receive commendations for their expertise and patient-centric approach, systemic issues such as long wait times, perceived poor customer service, billing complications, and administrative inefficiencies cast a shadow over its reputation.
The negative experiences highlighted by patients, particularly around the front desk and back office, suggest that while the clinic has the potential to excel, it needs significant improvements in customer service training, operational efficiency, and a steadfast commitment to patient-centered care to fully realize its "BestAround" status.
The clinic's holistic approach, though innovative, seems to be a double-edged sword. On one hand, it offers a comprehensive solution for patients seeking integrated care; on the other, it exposes vulnerabilities in service delivery that could undermine its standing as a top-tier healthcare provider. Neurological Medicine, P.A.'s journey towards excellence will likely hinge on addressing these systemic issues and enhancing the overall patient experience to align with the high standards expected by the "BestAround" designation.
About Neurological Medicine, P.A.
Neurological Medicine, P.A., a medical clinic based in Silver Spring, Maryland, offers a specialized approach to patient care focusing on neurological conditions affecting the brain, spinal cord, nerves, and muscles. Established in 1975, the clinic has built a reputation for delivering compassionate and expert service to its patients in the Prince George’s and Montgomery County areas. The practice distinguishes itself by integrating weight loss programs, medical cannabis options, and Department of Transportation (DOT) cards into its treatment plans, providing a holistic approach to patient wellness.
For individuals seeking personalized care, Neurological Medicine, P.A. emphasizes timely appointments, aiming to see new patients within seven days of their request. The clinic operates extended hours, typically from 7 AM to 4 PM Monday through Saturday, with extended weekend hours on Sundays, catering to the diverse schedules of its clientele. Patients are encouraged to contact the clinic via phone, email, or through their contact form to inquire about scheduling, insurance questions, or any other concerns.
The clinic’s commitment to comprehensive care is evident in its extensive diagnostic and treatment services, which include non-invasive neurodiagnostic studies. Neurological Medicine, P.A. prides itself on providing educational resources to empower patients and their families with the knowledge necessary for informed decision-making about their health. By accepting referrals from physicians and offering flexible appointment times, the clinic ensures that it can meet the needs of its growing patient base, solidifying its position as a trusted healthcare provider in the region.
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What Customers Say
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Official Google Reviews
Customer experiences highlight a range of issues within Neurological Medicine, P.A., from commendable service to significant frustrations. Positive feedback often centers around the professionalism and attentiveness of Drs. Nabeen and Asad, who are praised for their thoroughness, clear communication, and compassionate approach. Patients appreciate the efficient scheduling, detailed explanations of procedures, and the willingness of staff to go above and beyond to ensure patient comfort and understanding.
However, numerous reviews also expose systemic issues, including long wait times, poor customer service from front desk staff, and administrative inefficiencies. Complaints about billing practices, lack of transparency, and perceived dismissiveness from medical staff have been recurrent themes. The experience of Dr. Kudelko stands out as particularly negative, with patients describing a hostile environment and a lack of genuine concern for their well-being.
A recurring concern is the inconsistency in service quality, with some patients receiving excellent care while others face significant delays and rudeness. The back office's handling of appointments and patient communications has also been criticized, with multiple instances of miscommunication and unhelpful staff behavior.
These varied experiences suggest that while Neurological Medicine, P.A., has the potential to be a high-quality healthcare provider, it requires substantial improvements in customer service training, administrative processes, and a genuine commitment to patient-centered care to truly meet the expectations of its clientele.