Plato's Closet Cumming

Used Clothing Store Clothing Store Discount Retail

Bestie Business Card

Cumming, GA buys and sells gently used clothing for teens and young adults.

Business Hours

Mon: 10:00am - 9:00pm
Tue: (veteransday)10a–9ph
Wed: 10:00am - 9:00pm
Thu: 10:00am - 9:00pm
Fri: 10:00am - 9:00pm
Sat: 10:00am - 9:00pm
Sun: 11:00am - 6:00pm

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About Cumming, Georgia, USA

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Nominated for BestAround

A+
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Plato's Closet Cumming emerges as a compelling contender for the "BestAround" accolade, distinguished by its unique blend of community engagement, sustainability, and exceptional customer service. The store's location in Johns Creek, Georgia, and its family-owned heritage lend it an authentic charm, making it a sought-after destination for young adults who value both style and substance. The curated selection from top brands at deeply discounted prices-often up to 70% off-positions it as a smart financial choice for fashion-conscious shoppers, while the store's commitment to sustainability and local support sets it apart in an increasingly eco-aware market.

Customer reviews paint a mixed but largely positive picture. The store's cleanliness, organized layout, and friendly staff contribute significantly to a pleasant shopping experience, though the quality of items can vary, with some customers noting worn-out or stained goods. This inconsistency in item condition is tempered by the store's generous return policies and the value offered through its rewards program, which incentivizes repeat visits and fosters loyalty. The store's efficient operations, including quick processing times and hassle-free returns, further enhance customer satisfaction.

Despite minor criticisms regarding the size of the store compared to its larger Kennesaw counterpart, which might limit variety, the overall sentiment remains favorable. Customers praise the store's cleanliness, organized inventory, and the effective presentation of items by size and color. The store's management is commended for its attention to detail and customer-centric approach. For those seeking a responsible, enjoyable, and stylish shopping experience, Plato's Closet Cumming stands out as a standout choice in the used clothing market, successfully balancing affordability with quality and ethical practices.

About Plato's Closet Cumming

Plato's Closet Cumming stands out as a unique and community-focused used clothing store that caters to the discerning tastes of young adults and fashion enthusiasts. Located in Johns Creek, Georgia, this family-owned business operates on a no-appointment basis, making it accessible to a wide range of customers who value convenience and flexibility. The store's inventory is curated from top brands like Lululemon, Gymshark, White Fox, and Comfrt, offering a diverse selection of trendy sweatshirts, stylish shoes, and chic accessories at significantly reduced mall prices, often up to 70% off.

What sets Plato's Closet Cumming apart is its commitment to sustainability and local support. Each store is independently owned and operated, ensuring that customers can shop in a community-driven environment while contributing to the local economy. The store emphasizes quality over quantity, with items being carefully selected based on condition, style, and inventory levels. Customers are encouraged to bring their gently used items for immediate cash offers or to shop for branded pieces at discounted rates.

The store's customer service is equally noteworthy. Shoppers can expect a hassle-free experience, with most purchases processed in just 30 minutes and instant cash offers available upon arrival. The process is streamlined, requiring only that customers bring their items up to an hour before closing and provide a government-issued ID. This efficient system not only enhances the shopping experience but also ensures that the store can maintain its high standards of quality and service. Additionally, Plato's Closet Cumming offers a rewards program where customers earn points for every $10 spent or $10 paid in returns, with 20 points equating to $5 off. This incentive program encourages repeat visits and fosters a loyal customer base.

For those looking to celebrate special occasions or gift-giving, Plato's Closet Cumming offers an excellent selection of giftable items, including trendy shoes, must-have purses, and unique accessories. The store's focus on sustainability and community makes it not just a place to find great deals but also a responsible and enjoyable shopping experience. Whether you're looking for the perfect gift or simply want to support local businesses, Plato's Closet Cumming is a standout choice in the used clothing market.

Category Tags
Used Clothing Store Clothing Store Discount Retail Sustainable Fashion Used Apparel Store

What Customers Say

4.5
Rating Based On
605
Official Google Reviews
5
484
4
44
3
22
2
15
1
40

Customer feedback for Plato's Closet Cumming reveals a mixed but generally positive experience, with several themes emerging across the reviews. Many customers appreciate the store's cleanliness, organized layout, and friendly staff, which contribute to a pleasant shopping environment. The selection of gently used clothing is often highlighted as a significant draw, with some customers finding great deals on items that are both stylish and affordable. However, there are also concerns regarding the quality of the items, with a few mentions of worn-out or stained clothes, suggesting that while the store offers good finds, the condition of the items can vary.

Some customers express frustration over the handling of their purchases, noting instances where items were returned or not taken due to perceived lack of interest, even when they had clean and well-worn clothing. This has led to a perception that the store's policies on returns and item acceptance may not always be fair or consistent. On the other hand, several reviews praise the excellent customer service, particularly from staff members like Sarah, who are described as kind and helpful.

The store's management is commended for its organization and the way it presents items by size and color, making it easier for customers to find what they need. However, there are also comments about the store's size being smaller compared to its Kennesaw counterpart, which might affect the variety of items available. Despite these minor drawbacks, the overall sentiment is positive, with many customers recommending the store and praising its cleanliness and friendly atmosphere. The debate around whether Plato's Closet Cumming is truly expensive for a secondhand store is valid, as it operates in a different market segment compared to traditional thrift stores, but the pricing remains a point of contention for some.