Bestie Business Card
Smiles Forever Orthodontics provides quality orthodontic care and Invisalign(R) to patients in Dacula, Duluth, Flowery Branch, and Loganville, GA. Call today to schedule your appointment!
Business Hours
Local Map
DirectionsAbout Duluth, Georgia, USA
MoreDuluth shines as a dynamic community offering diverse points of interest and amenities. Major attractions include the Infinite Energy Arena, providing entertainment options like concerts and sports events, while the Chattahoochee River offers outdoor recreational activities such as hiking and kayaking. The city hosts vibrant cultural events, including the popular Duluth Fall Festival with live music and carnival rides, and supports local arts initiatives year-round. Economically, Duluth thrives on technology, healthcare, and professional services industries, backed by major employers like Gwinnett County Public Schools and NCR Corporation. Transportation is enhanced by proximity to Interstate 85 and Atlanta’s Hartsfield-Jackson International Airport, facilitating easy travel. With a commitment to education through top-notch schools and comprehensive healthcare from Northside Hospital Duluth, alongside lower-than-average crime rates, Duluth promotes safety and community well-being. The city's mild climate with distinct seasons complements its suburban charm blended with natural beauty, fostering an inviting atmosphere for residents and visitors. Local amenities encompass diverse dining options, shopping centers like the Forum on Peachtree Parkway, and various recreational activities, underlining Duluth’s high quality of life and making it a desirable place to live.
Nominated for BestAround
Smiles Forever Orthodontics distinguishes itself in Gwinnett County as a leader in orthodontic care, particularly noted for its blend of affordability and personalized treatment plans. The practice's three-decade history has cultivated a reputation built on traditional expertise combined with innovative approaches, notably the use of Invisalign alongside conventional braces and clear aligners. This versatility caters to a wide array of patient needs, positioning Smiles Forever as a go-to choice for both children and adults seeking effective orthodontic solutions.
Customer feedback paints a mixed picture. Praise is abundant for the professionalism and attentiveness of the orthodontists and staff, who are lauded for their commitment to patient comfort and satisfaction. However, this positive reception is tempered by recurring complaints regarding customer service issues, including unhelpful or dismissive interactions from front desk personnel. The practice also faces criticism for unexpected charges and billing practices that seem opaque, eroding trust among some patients.
Ultimately, Smiles Forever's potential to earn the "BestAround" designation hinges on its ability to harmonize its strengths in service quality and treatment efficacy with the resolution of these operational shortcomings. The practice's commitment to a supportive environment and personalized care is commendable, but its success will be measured by its capacity to consistently deliver on these promises while addressing the concerns that have marred some recent experiences.
About Smiles Forever
Smiles Forever Orthodontics stands out in the Gwinnett County landscape as a beacon of orthodontic excellence, serving children, teens, and adults with a commitment to affordability and personalized care. With over three decades of experience, the practice has established itself as a cornerstone in the community, leveraging a blend of traditional and modern orthodontic techniques to deliver exceptional results. The team at Smiles Forever, comprising Dr. Brad Gilbert, Dr. Adam Wells, and Dr. Svetlana Lekht, brings a wealth of expertise and a patient-centric approach to every visit, ensuring that each individual receives a tailored treatment plan that prioritizes comfort and effectiveness.
The practice's dedication to innovation is evident in its use of cutting-edge technology, including Invisalign®, alongside traditional braces and clear aligners, offering patients a range of options that cater to diverse needs and preferences. Smiles Forever emphasizes the importance of timely and efficient care, aiming to minimize wait times and maximize patient satisfaction. By providing flexible scheduling options, including early morning, late afternoon, and even Saturday appointments, the practice ensures that convenience is at the forefront of its service model, making it accessible to a broad spectrum of the community.
At Smiles Forever Orthodontics, the belief is that a confident smile can significantly enhance one's quality of life. The practice not only focuses on achieving a perfect smile but also on fostering a positive and supportive environment where patients feel valued and heard. With offices strategically located in Duluth, Dacula, Flowery Branch, and Loganville, the practice is well-positioned to serve its community effectively. By inviting everyone to join the journey toward a lasting, beautiful smile, Smiles Forever Orthodontics continues to set a high standard in orthodontic care, making it a trusted name in Alpharetta and beyond.
Category Tags
What Customers Say
190
Official Google Reviews
Customer experiences at Smiles Forever highlight a spectrum of interactions, from exceptional service and professional care to significant frustrations and disappointments. On the positive side, many reviews emphasize the outstanding staff, particularly the orthodontists and front desk personnel, who are praised for their friendliness, attentiveness, and willingness to go above and beyond to ensure patient comfort and satisfaction. Customers frequently mention the clear communication, detailed explanations, and personalized care they receive, which contribute to highly favorable experiences.
Conversely, several reviews express dissatisfaction with various aspects of the practice, including customer service issues, unexpected charges, and a lack of responsiveness to concerns. Some customers report feeling undervalued or dismissed, especially when dealing with front desk staff who are perceived as unhelpful or dismissive. There are also complaints about hidden fees and billing practices that seem arbitrary or unjustified, leading to a sense of mistrust and frustration among patients.
A notable pattern across the reviews is the importance placed on the overall experience, from the initial consultation to the completion of treatment, including follow-up care. While some customers leave highly satisfied with their results and recommendations, others feel that their concerns were not adequately addressed or that the practice did not meet their expectations in terms of service quality or value for money. This duality underscores the need for Smiles Forever to maintain high standards across all aspects of its operations to ensure a consistently positive experience for its patients.