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2nd is the New 1st.com is a resale and consignment store in Oak Lawn, IL. Established in 2016.
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DirectionsAbout Oak Lawn, Illinois, USA
MoreThe village offers numerous attractions and amenities, including Centennial Park for recreation, the Oak Lawn Public Library, and annual festivals like the Hometown Festival. Its economy is supported by healthcare, retail, and professional services, with Advocate Christ Medical Center being a significant employer. Transportation links residents to Chicago through major roadways and bus routes. Community resources are extensive, featuring public schools, healthcare facilities, and recreational options. Safety initiatives help maintain lower violent crime rates compared to national averages. Oak Lawn enjoys a typical Midwestern climate, providing warm summers and cold winters, while preserving its small-town charm with local events, diverse dining, shopping, and leisure activities.
Nominated for BestAround
"2nd is the NEW 1st" stands out in the resale retail landscape with its unique blend of affordability, sustainability, and exceptional customer service, positioning it as a strong contender for the "BestAround" designation. The store's rapid growth since its inception in 2016 is a testament to its ability to tap into a growing market segment that values both cost-effectiveness and eco-conscious practices. Its online model offers unparalleled convenience, with a user-friendly interface and robust customer service, fostering repeat business and building a loyal customer base. The store's commitment to ethical practices and community engagement further enhances its appeal, creating a brand identity that resonates deeply with its audience.
Customers frequently praise the store's friendly and professional staff, who contribute significantly to the welcoming atmosphere. The wide variety of items available, from furniture to clothing, coupled with competitive pricing, makes 2nd is the NEW 1st a go-to destination for budget-conscious shoppers. However, while the store excels in many areas, some reviews note occasional issues with service dogs, pricing transparency, and staff behavior, suggesting room for improvement in customer service and operational clarity.
Despite these minor critiques, the overall sentiment is overwhelmingly positive, reflecting 2nd is the NEW 1st's strong community ties and its innovative approach to sustainable retail. The store's strategic online presence and family-owned ethos position it well to continue thriving in an evolving market, making it a compelling candidate for the "BestAround" recognition. Its ability to balance affordability with ethical practices and customer satisfaction is likely key factors in its continued success and potential nomination."
About 2nd is the NEW 1st
2nd is the New 1st, a resale store that has rapidly gained traction since its establishment in Oak Lawn, Illinois, in 2016. Known for its commitment to affordability and sustainability, the store operates exclusively online, offering a wide array of merchandise at significantly reduced prices compared to retail. This business model not only appeals to budget-conscious consumers but also aligns with a growing trend towards eco-friendly shopping practices. The store's unique selling proposition lies in its mission to provide beautiful items at unbeatable prices, while also fostering a community that values reuse and recycling.
Customer appreciation has been a cornerstone of 2nd is the New 1st's success, with repeat customers frequently citing the store's exceptional value and commitment to ethical practices as key factors in their loyalty. The online platform allows for seamless shopping experiences, complete with a user-friendly interface and robust customer service, ensuring that every transaction is both convenient and satisfying. Additionally, the store's blog and social media channels provide valuable content, from styling tips to behind-the-scenes looks at its operations, further engaging its audience and building a strong brand identity.
To incentivize customers and drive traffic, 2nd is the New 1st offers special promotions, including a 60% discount with the code "SAVE60" and a 20% discount with the code "SAVE20." These offers not only attract new customers but also reward existing ones for their continued support. The store's strategic location in Oak Lawn, while primarily online, has allowed it to tap into a broader regional market, making it accessible to shoppers across Illinois and beyond. As the resale market continues to evolve, 2nd is the New 1st remains at the forefront, leveraging its family-owned ethos and customer-centric approach to maintain its position as a leader in affordable, sustainable retail.
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What Customers Say
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Official Google Reviews
Customers consistently highlight the exceptional customer service at 2nd is the NEW 1st, noting that staff members are always kind, helpful, and professional, setting a warm tone from the start. Many reviews emphasize the friendly demeanor of employees, describing them as welcoming and going above and beyond to assist shoppers. The variety of items available, coupled with the store's ability to offer both new and gently used pieces at great prices, is frequently praised.
Some customers express satisfaction with the store's selection, noting the abundance of furniture, trinkets, and even clothing items, though a few mention the store's tendency towards overpricing or cluttered aisles. A recurring theme is the store's commitment to supporting local businesses and its unique atmosphere, which some find reminiscent of hoarder-friendly environments rather than traditional thrift stores.
However, not all reviews are uniformly positive. Some customers report issues with service dogs, pricing transparency, and staff behavior that detracts from their shopping experience. These negative experiences highlight areas where the store could improve, such as addressing customer concerns more effectively and ensuring clear pricing information. Overall, the reviews paint a picture of a beloved local business with a strong community presence, valued for its service and affordable offerings, despite occasional shortcomings.