Michaels

Craft Store Crafts Hardware

Bestie Business Card

Michaels arts and crafts stores offer a wide selection that's sure to cover your creative needs. Find inspiration at our craft store in Redwood City, CA.

Business Hours

Mon: 9:00am - 9:00pm
Tue: 9:00am - 9:00pm
Wed: 9:00am - 9:00pm
Thu: 9:00am - 9:00pm
Fri: 9:00am - 9:00pm
Sat: 9:00am - 9:00pm
Sun: 10:00am - 7:00pm

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About Redwood City, California, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Michaels, a family-owned neighborhood hardware store in Redwood City, CA, has earned a nomination for "BestAround" by successfully blending the traditional charm of a local business with a robust selection of crafting and decorative products. The store's extensive product range, from helium balloons to custom balloon arrangements, and its wide array of fabrics and party supplies, positions it as a one-stop destination for both casual shoppers and craft enthusiasts. This diversity not only caters to a broad customer base but also highlights Michaels' ability to meet varied needs, from everyday household items to special occasion decorations.

The store's commitment to customer service is evident in its extended hours, flexible event booking options, and online pickup services, which are particularly valuable for busy individuals or those with mobility concerns. The in-store classes and community-oriented atmosphere foster a sense of belonging among crafters and event planners, enhancing the overall shopping experience. However, the extensive product range can sometimes lead to a feeling of overwhelm, and occasional issues with checkout lines and customer service have been noted.

Despite these minor drawbacks, Michaels' strengths-its cleanliness, well-organized layout, and loyal customer base-make it a standout choice. The store's recent renovations have improved its aesthetic and functionality, though there are still calls for better aisle layouts and more accessible shopping areas. Overall, Michaels' ability to balance tradition with modern conveniences, coupled with its strong community ties, positions it well for continued success and a strong nomination for "BestAround."

About Michaels

Michaels stands out as a family-owned neighborhood hardware store that combines the trust and reliability of a long-standing local business with a wide array of crafting and decorative products. Nestled at 100 Woodside Plaza in Redwood City, CA, Michaels offers a comprehensive selection of materials and services tailored to both casual shoppers and craft enthusiasts. The store operates extended hours throughout the week, providing convenient access for customers looking to pick up items like helium balloons, party supplies, and fabric for various projects.

One of Michaels' key strengths is its diverse product range, which includes not only hardware but also a variety of arts and crafts materials, seasonal decorations, and themed accessories. For instance, the store offers a wide selection of balloons in different sizes and styles, foil decorations, and custom balloon arrangements to suit any event. Additionally, Michaels provides a range of fabric options for sewing, quilting, and home decor projects, making it a one-stop shop for crafters of all skill levels.

Michaels also caters to both casual and special occasion celebrations with its extensive product offerings. From birthday parties and weddings to corporate events and Pride celebrations, the store has the necessary items to make any gathering memorable. The store's commitment to customer service is evident in its flexible hours, in-store classes, and online booking options for events and party supplies.

For those looking to elevate their party planning, Michaels offers a variety of party-related products, including tableware, party favors, and banners, ensuring that every detail is covered. The store's "Host Your Next Birthday Party" section, in particular, provides a curated selection of activities and supplies to help make the event seamless and enjoyable.

Whether you're a seasoned crafter or a first-time participant, Michaels' extensive product range, convenient hours, and customer-centric services make it an excellent choice for anyone looking to add a touch of creativity and personalization to their home or event. By visiting your local Michaels store, you can not only find high-quality products but also connect with a community of crafters and event planners who share a passion for making things special.

Category Tags
Craft Store Crafts Hardware Party Supplies Decorations

What Customers Say

4.3
Rating Based On
830
Official Google Reviews
5
464
4
223
3
93
2
19
1
31

Customer experiences at Michaels range widely, reflecting the store's extensive offerings and diverse customer base. Many customers praise the store's cleanliness, well-organized layout, and friendly staff, highlighting the variety of supplies available, especially in arts and crafts and home decor sections. Shoppers appreciate the convenience of online pickup and curbside service, which has been a significant plus for those with busy schedules or mobility issues. However, some feedback points to areas for improvement, such as long checkout lines, limited availability of certain items like specific sewing supplies, and occasional issues with customer service, particularly regarding package handling and kiosk usage.

One recurring theme is the store's ability to cater to a wide range of crafting needs, from basic supplies to specialized items like sublimation coasters and sewing machines. This versatility is a major draw for customers, but it also means that some shoppers find the selection overwhelming or inconsistent. The online pickup system has been generally well-received, with many customers appreciating the speed and convenience, though occasional technical issues have been noted.

The self-checkout area, while efficient, has faced criticism for its length and the occasional rude treatment from cashiers. This has led to some customers opting for in-store assistance, which can be a double-edged sword, providing personalized service but also potentially frustrating for those who prefer self-service. The store's recent renovations have improved the overall aesthetic and functionality, but there are still calls for better aisle layouts and more accessible shopping areas, especially for larger items like carts or baby strollers.

Despite these minor issues, Michaels remains a popular destination for crafters and DIY enthusiasts, thanks to its comprehensive selection, knowledgeable staff, and community-oriented atmosphere. The store's loyalty program and frequent promotions, including online coupons and free workshops, further enhance its appeal. Overall, while there is room for improvement in certain areas, Michaels continues to stand out as a reliable and welcoming craft store.