St. Mark's Family Medicine and Residency

Medical Clinic Medical Services Family Medicine

Business Hours

Mon: 8:15am - 5:00pm
Tue: 8:15am - 5:00pm
Wed: 8:15am - 5:00pm
Thu: 8:15am - 5:00pm
Fri: 8:15am - 4:00pm
Sat: Closed
Sun: Closed

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About Salt Lake City, Utah, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

St. Mark's Family Medicine and Residency stands out as a medical institution in Salt Lake City, Utah, lauded for its comprehensive approach to family medicine and senior care. Its strategic location in a vibrant city ensures a steady stream of patients seeking routine and specialized healthcare, bolstered by the clinic's personalized service ethos. The clinic's dedication to seniors is particularly commendable, offering specialized geriatric services and collaborating with trusted senior care advisors to provide holistic support, suggesting a strong commitment to addressing the unique needs of this demographic.

The clinic's facilities and staff are well-regarded, with patients frequently praising the warmth and attentiveness of Drs. Cross and Skyler Nguyen, whose clinical approach is noted for its thoroughness and compassion. However, customer feedback also reveals operational challenges that could impact the experience. Issues such as communication delays, long wait times, and administrative inefficiencies are recurrent themes, indicating areas where improvements could elevate patient satisfaction and operational effectiveness.

To truly qualify for the "BestAround" designation, St. Mark's Family Medicine and Residency would need to address these operational shortcomings while reinforcing its strengths in personalized care and senior support. By enhancing communication channels and streamlining administrative processes, the clinic could solidify its reputation as a leader in patient-centered healthcare, ensuring that both clinical excellence and operational efficiency are harmoniously balanced.

About St. Mark's Family Medicine and Residency

St. Mark's Family Medicine and Residency is a comprehensive medical clinic situated in the heart of Salt Lake City, Utah, dedicated to providing high-quality family medicine services and robust senior care solutions. The clinic's primary focus is on delivering personalized healthcare to both adult patients and their elderly relatives, recognizing the unique needs of this demographic. With its strategic location in one of Utah's most vibrant cities, St. Mark's Family Medicine benefits from a steady flow of local residents seeking medical attention for a wide range of health concerns, from routine check-ups to specialized treatments.

The clinic's commitment to senior care is evident through its specialized services tailored for the aging population, including geriatric assessments, chronic disease management, and supportive care programs designed to enhance the quality of life for seniors. Additionally, St. Mark's Family Medicine collaborates closely with Utah Senior Care Advisors, a trusted partner in elder care solutions, to offer customized care plans that address the multifaceted needs of older adults. This partnership underscores the clinic's dedication to not only treating medical conditions but also providing holistic support to ensure seniors receive the care they deserve.

Operating from its office located at 1250 East 3900 South Suite 260, Suite 260, Salt Lake City, UT 84124, St. Mark's Family Medicine and Residency is equipped with state-of-the-art facilities and a team of experienced healthcare professionals committed to excellence. While specific operational hours and fax information are not detailed on the website, the clinic's presence in the bustling Salt Lake City area positions it as a reliable resource for families navigating the complexities of healthcare for their loved ones. The clinic's integration with senior care advisors further enhances its ability to deliver seamless, coordinated care, making it a preferred choice for those seeking comprehensive health solutions in the region.

Category Tags
Medical Clinic Medical Services Family Medicine Senior Care Clinic Operations

What Customers Say

4.3
Rating Based On
252
Official Google Reviews
5
188
4
22
3
5
2
5
1
32

Customer experiences at St. Mark's Family Medicine and Residency span a wide range, reflecting both exceptional care and significant areas for improvement. Positive reviews highlight the clinic's friendly and compassionate staff, particularly Drs. Cross and Skyler Nguyen, whose attentive and thorough approach to patient care has left a lasting positive impression. Patients frequently commend the clinic's responsiveness, cleanliness, and efficient management of appointments, noting that their needs are often prioritized despite the busy schedules of the medical team.

However, there are also notable complaints that point to areas needing attention. Several customers have reported difficulties with communication, including delayed responses from receptionists, nurses, and even pharmacists, which can be frustrating and impede the continuity of care. Long wait times for appointments and tests, as well as perceived lack of follow-up from management, have been cited by some patients, suggesting that while the clinical care is high quality, operational inefficiencies may detract from the overall experience.

Additionally, there are concerns about the transparency and responsiveness of the clinic's administrative processes, such as the handling of cancellations and appointments, and the clarity of communication regarding test results and medication instructions. Addressing these issues could enhance patient satisfaction and trust, ensuring that the clinic not only maintains its reputation for excellent medical care but also fosters a supportive and reliable environment for both patients and staff.