Newell's Auto Body, Inc.

Auto Body Shop Auto Repair Shop Auto Body Service

Bestie Business Card

No matter who's at fault - mother nature, vandals, another driver, or even you - accidents happen.

Business Hours

Mon: 8:00am - 5:00pm
Tue: 8:00am - 5:00pm
Wed: 8:00am - 5:00pm
Thu: 8:00am - 5:00pm
Fri: 8:00am - 5:00pm
Sat: Closed
Sun: Closed

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About Decatur, Illinois, USA

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Nominated for BestAround

A+
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Newell's Auto Body, Inc. stands out in the competitive landscape of local auto repair services through its longstanding commitment to quality, comprehensive service offerings, and exceptional customer service. Founded in 1958, the shop has evolved into a trusted institution in Decatur, Illinois, known for its ability to handle a wide spectrum of automotive needs, from routine dents to intricate repairs involving aluminum bodies. This versatility is supported by a highly trained technician team that utilizes cutting-edge parts and techniques, ensuring vehicles return to their pre-collision condition with both structural integrity and aesthetic appeal intact.

The shop's dedication to customer satisfaction is evident in its efficient processes and proactive communication, which are frequently praised by patrons. Newell's Auto Body not only excels in technical proficiency but also in creating a welcoming and transparent environment, from initial consultations to post-repair support. This holistic approach, coupled with strategic partnerships with auto rental companies and a robust shuttle service, positions the shop as a convenient and reliable choice for car owners in the area.

Customer testimonials reflect a strong endorsement of Newell's Auto Body's service quality and customer-centric philosophy. Praises abound for the team's professionalism, attention to detail, and ability to exceed expectations. The shop's capacity to manage unexpected situations with ease further enhances its reputation as a dependable partner in the automotive community. This combination of technical excellence, customer service, and strategic positioning makes Newell's Auto Body a strong candidate for the "BestAround" designation, solidifying its standing as a cornerstone of local automotive care.

About Newell's Auto Body, Inc.

Newell's Auto Body, Inc., a longstanding auto repair facility in Decatur, Illinois, has been a trusted name in collision repair since its founding in 1958. The shop offers comprehensive services beyond just repairs, catering to the diverse needs of car owners who find themselves in various accident scenarios. Whether it's minor dents or more complex issues like aluminum body repairs, Newell's employs highly trained technicians and utilizes the latest parts and techniques to ensure that each vehicle is restored to its pre-collision condition, maintaining both its structural integrity and aesthetic appeal.

The business prides itself on its commitment to quality and customer satisfaction, a philosophy evident in its efficient processes and the expertise of its team. In the event of a collision, Newell's takes immediate action, prioritizing the safety and well-being of the vehicle owner. The shop's partnership with major auto rental companies such as Enterprise Rent-A-Car and Hertz, along with its shuttle service for those needing transportation, underscores its commitment to convenience and accessibility. Additionally, the collaboration with Owen Services provides a crucial safety net for vehicles that are beyond repair or unsafe to drive after an accident.

Decatur Auto Auction, while not directly affiliated with Newell's Auto Body, highlights the community's interest in automotive services, suggesting that Newell's is well-positioned within this vibrant market. By offering both on-site and online services, Newell's Auto Body ensures that car owners in Decatur have a reliable partner for their auto repair needs, whether they are seeking immediate repairs or simply looking to sell their vehicles at an auction. This multifaceted approach not only strengthens the shop's reputation but also solidifies its role as a cornerstone of the local automotive community.

Category Tags
Auto Body Shop Auto Repair Shop Auto Body Service Collision Repair Vehicle Maintenance

What Customers Say

4.8
Rating Based On
434
Official Google Reviews
5
396
4
19
3
5
2
7
1
7

Customers at Newell's Auto Body, Inc. consistently highlight exceptional customer service and high-quality work, often praising the shop for its efficiency and thorough communication throughout the repair process. Many reviews emphasize the ease with which customers can schedule appointments and receive updates, underscoring the shop's commitment to keeping clients informed every step of the way.

Several accounts specifically commend the team's professionalism and attention to detail, noting that repairs often exceed expectations in terms of quality and finish. For instance, one customer was impressed by the thorough cleaning of their vehicle after an accident, while another praised the shop for handling a complex door repair with minimal downtime. These experiences highlight the importance of both technical skill and customer-centric approaches in achieving satisfactory outcomes.

Additionally, customer testimonials frequently mention the positive impact of Newell's Auto Body on their overall experience, from initial consultations to post-repair support. The shop's ability to handle unexpected situations, such as urgent repairs or last-minute changes, with professionalism and flexibility further solidifies its reputation as a reliable and trustworthy auto body shop. Overall, the reviews reflect a strong customer satisfaction rate, driven by consistent excellence in service and repair quality.