Heritage Animal Hospital of Plymouth & Maple Grove

Animal Hospital Pet Healthcare Veterinary Services

Bestie Business Card

Learn about Heritage Animal Hospital, a full-service vet providing medicine, surgery, dentistry, & other veterinary services for dogs, cats, & other pets.

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Business Hours

Mon: 7:30am - 6:30pm
Tue: 7:30am - 6:30pm
Wed: 7:30am - 6:30pm
Thu: 7:30am - 6:30pm
Fri: 7:30am - 6:30pm
Sat: 8:30am - 12:00pm
Sun: Closed

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About Maple Grove, Minnesota, USA

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Nominated for BestAround

A+
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Heritage Animal Hospital of Plymouth & Maple Grove stands out as a distinguished pet healthcare provider in the region, deserving recognition for its nomination to "BestAround." Founded with a legacy spanning over three decades, the clinic boasts a team of highly skilled veterinarians who are deeply committed to proactive health management and comprehensive care. Their emphasis on preventive services and early detection sets them apart, fostering a culture where pet owners feel informed and empowered about their pets' well-being.

The clinic's operational efficiency is commendable, with extended hours and a robust scheduling system that caters to busy pet owners. The dedication to transparency and open communication further enhances the client experience, building trust through clear and compassionate interactions. The staff's diverse expertise, from specialized diagnostics to behavioral training, ensures that pets receive holistic care, while the clinic's commitment to community engagement underscores its role as a local pillar of support.

However, while customer feedback highlights strengths in veterinary expertise, service quality, and community involvement, there are areas for refinement. A few reviews mention concerns about billing transparency and staff communication, suggesting opportunities for improvement. Despite these minor critiques, the clinic's core values-compassion, expertise, and customer service-remain central to its identity. This blend of strengths and areas for growth positions Heritage Animal Hospital as a strong contender for "BestAround," particularly for pet owners seeking a reliable, caring, and comprehensive pet healthcare experience.

About Heritage Animal Hospital of Plymouth & Maple Grove

Heritage Animal Hospital, situated at 12624 Bass Lake Road in Maple Grove, Minnesota, has been a cornerstone of pet healthcare in the region since its founding in 1991. The clinic, led by a team of highly experienced veterinarians including Dr. Silverstein, Dr. Alger, Dr. Hartman, Dr. Joseph Digirolamo, Dr. Wunderlich, Dr. Carter, and others, is dedicated to providing comprehensive and compassionate care for pets. With a robust schedule operating from Monday to Friday and Saturday, the clinic ensures that pet owners can schedule appointments with minimal disruption.

The practice emphasizes proactive health measures, offering regular health screenings and preventive care to keep pets healthy and happy. Dr. Silverstein, the founder, and his team are committed to educating pet owners about the importance of early detection and treatment of diseases, which is a cornerstone of their service philosophy. The clinic offers a full spectrum of diagnostic services, including dental care, surgical procedures, and specialized treatments, ensuring that pets receive the best possible care.

Heritage Animal Hospital prides itself on transparency and open communication, fostering strong relationships between veterinarians and pet owners. The clinic's staff, including groomers, technicians, and trainers, brings a wealth of experience and expertise to every visit, from dermatology and parasitology to behavior training and socialization. The fully stocked in-house pharmacy further enhances the convenience for pet owners, allowing them to quickly access necessary medications. Community engagement is also a key aspect of the practice, as evidenced by their participation in local events and updates shared on their website, reinforcing their commitment to the well-being of both pets and their human companions.

Category Tags
Animal Hospital Pet Healthcare Veterinary Services Animal Care

What Customers Say

4.6
Rating Based On
254
Official Google Reviews
5
213
4
18
3
7
2
4
1
12

Customer experiences at Heritage Animal Hospital of Plymouth & Maple Grove highlight a consistent theme of high-quality care, compassionate service, and strong patient-veterinarian relationships, though some reviews touch on areas needing improvement.

Many customers praise the clinic's expertise, friendly staff, and dedication to animal well-being. They consistently mention the veterinarians' knowledge, thoroughness, and ability to explain complex procedures clearly. The welcoming atmosphere, from the front desk to the waiting area, is frequently highlighted as a positive aspect. Several reviews specifically commend the clinic's compassionate handling of difficult situations, such as euthanasia appointments and anxious pets, emphasizing empathy and respect for animal owners' concerns.

However, a few reviews point to areas for improvement. One customer experienced frustration with a perceived lack of transparency regarding billing practices. Another noted issues with communication from staff, including rushed appointments and insufficient time for questions. Concerns were also raised about the handling of a particularly sensitive case involving a dog's euthanasia, where the initial response was described as unhelpful and even aggressive.

Despite these minor criticisms, the overall sentiment remains overwhelmingly positive. The clinic consistently receives high ratings for its core values - compassion, expertise, and customer service - making it a preferred choice for many pet owners in the area. The recurring praise for specific veterinarians and staff members suggests a strong sense of loyalty and trust within the client base.