Andersen Bakery

Bakery Food Desserts

Business Hours

Mon: 9:30am - 7:30pm
Tue: 9:30am - 7:30pm
Wed: 9:30am - 7:30pm
Thu: 9:30am - 7:30pm
Fri: 9:30am - 7:30pm
Sat: 9:30am - 7:30pm
Sun: 10:00am - 6:00pm

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About San Mateo, California, USA

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Nominated for BestAround

A-
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Andersen Bakery USA, a purveyor of authentic European baking, has garnered attention for its commitment to quality and traditional craftsmanship, earning a nomination for "BestAround." The bakery's offerings, from crusty artisanal breads to innovative pastries and breads infused with international flavors like Japanese and French, showcase a dedication to using the freshest, natural ingredients. This focus on quality resonates strongly with discerning customers who appreciate both the taste and the story behind each product.

Beyond its culinary excellence, Andersen Bakery distinguishes itself through its unique pet care service, Act of Love, which offers compassionate euthanasia services to pet owners. This initiative not only highlights the bakery's broader mission of community support but also adds a layer of emotional depth to its brand identity, setting it apart from competitors. The bakery's menu is a testament to this dual commitment, featuring both traditional European treats and innovative, globally inspired dishes that cater to diverse palates.

However, the customer experience at Andersen Bakery is a mixed bag. While many praise the quality of baked goods and the pleasant atmosphere, particularly in outdoor seating areas, numerous reviews point to significant issues with customer service and management. Disrespectful interactions, order errors, long wait times, and inconsistent service quality have marred some experiences.

The recent changes in ownership have further complicated matters, with some patrons feeling that the new management has not improved service or product quality. Despite these challenges, Andersen Bakery remains a notable player in the market, particularly for those who value high-quality, authentic baked goods and are willing to navigate its occasional shortcomings.

About Andersen Bakery

Andersen Bakery USA stands as a beacon of authentic European baking, renowned for its commitment to using the freshest, natural ingredients in the creation of high-quality breads and pastries. The bakery's dedication to traditional craftsmanship is evident in every loaf, from its crusty, artisanal breads to its delicate, flavorful pastries. This commitment is particularly resonant for discerning customers who value quality and authenticity in their baked goods.

Beyond its culinary offerings, Andersen Bakery USA distinguishes itself through its compassionate approach to pet care. Act of Love, the service provider behind the bakery's euthanasia services, offers a level of care that goes beyond mere business transactions, providing a sense of comfort and support to pet owners during difficult times. This unique offering not only underscores the bakery's commitment to community well-being but also highlights its broader mission to make a positive impact in the lives of those around it.

The bakery's menu features a diverse selection of artisanal items, including specialty pastries and breads that cater to both local tastes and international flavors. Notable offerings such as the Hokkaido Double Cream Pan, Hokkaido Milk Shokupan, and various Japanese-inspired treats like the Matcha Flan (Purin), Japanese Flan (Purin), and Japanese Melon Pan, along with the more unique Vanilla Bean Melon Pan and Japanese Beef Curry Pan, showcase the bakery's dedication to innovation while maintaining a strong connection to traditional baking techniques. Andersen Bakery USA invites visitors to explore these offerings and experience the rich flavors and craftsmanship that define its products.

Category Tags
Bakery Food Desserts Specialty Baking

What Customers Say

4.2
Rating Based On
249
Official Google Reviews
5
135
4
70
3
18
2
7
1
19

Customer experiences at Andersen Bakery range widely, reflecting both high praise and significant criticisms. Positive feedback often centers on the quality of baked goods, particularly the freshness and taste of sandwiches and pastries. Many customers highlight the variety of options, including unique items like the matcha melon pan and the creamy French crme brulee, as well as the bakery's commitment to using high-quality, fresh ingredients. The outdoor seating areas and the overall atmosphere are frequently mentioned as pleasant aspects, making it a favorite spot for both quick bites and leisurely meals.

However, the reviews also reveal notable issues, particularly concerning customer service and management. Several customers reported disrespectful treatment from staff, including being ignored when they asked for items, having their orders mixed up, and receiving subpar or incorrect products. There are complaints about long wait times, especially during peak hours, and some customers felt their concerns were dismissed or inadequately addressed. The inconsistency in service quality, with some days offering excellent service and others a stark contrast, adds to the variability of the customer experience.

The new ownership and management changes have also been a point of contention for some patrons. While others appreciate the improvements and the bakery's continued focus on quality, others feel that the new staff's approach has not translated into better service or product quality. The change in the availability of certain menu items, such as the minestrone soup, and the perceived lack of attention to detail in some orders, have led to mixed reviews. Despite these challenges, Andersen Bakery remains a popular destination for those seeking high-quality baked goods, though the experience can be highly dependent on the specific day and the interactions with staff.