Bestie Business Card
Plan ahead and lock in great rates when you book your rental car at Lawndale with Enterprise Rent-A-Car.
Business Hours
Local Map
DirectionsAbout Lawndale, California, USA
MoreThe city’s attractions are centered around its residential charm and proximity to coastal activities. Residents enjoy access to parks such as Lawndale Meadows Park and Del Aire Golf Course, while the Art and Wine Festival highlights the community's creative spirit. Transportation is facilitated by major freeways and public transit options connecting it to L.A.'s larger network, with Los Angeles International Airport nearby. Known for its mild climate, featuring warm days and cool evenings, Lawndale provides a comfortable living environment. The city prides itself on safety and community involvement, with lower-than-average crime rates in some areas, though vigilance is advised. Community resources like public schools, libraries, and healthcare services enhance the quality of life, complemented by well-maintained parks and neighborhood events that foster a strong sense of belonging among residents.
Nominated for BestAround
Enterprise Rent-A-Car stands out as a robust player in the car rental industry, particularly recognized for its commitment to safety and comprehensive service offerings. The company's certifications, including Enterprise Certified, CARFAX Vehicle History ReportTM, and a Limited Powertrain Warranty, underscore its dedication to providing reliable and secure rentals. Its strategic location near major highways enhances accessibility for travelers heading to popular destinations in Los Angeles County, San Diego, and beyond, making it a convenient choice for both leisure and business travelers.
The reservation process, while streamlined with the use of a specific CID for corporate accounts, benefits from a user-friendly online platform that caters to a wide range of customers. However, the availability of roadside assistance, including after-hours drop service, is limited, which could be a drawback for those requiring extended coverage. The payment options are flexible, accommodating various credit and debit cards, though the requirement of a deposit for certain vehicle classes adds a layer of complexity for budget-conscious renters.
Customer feedback paints a nuanced picture. While many commend Enterprise Rent-A-Car for its professional service, efficiency, and competitive pricing, others highlight issues such as long wait times, occasional lapses in vehicle maintenance, and communication gaps. The mixed reviews indicate that while the company excels in certain areas, there is potential for improvement in operational consistency and customer service responsiveness. To solidify its standing, Enterprise Rent-A-Car must address these shortcomings, ensuring a seamless and satisfying experience for all its clientele.
About Enterprise Rent-A-Car
Enterprise Rent-A-Car, located at 15312 Hawthorne Blvd, Lawndale, CA, 90260, offers a range of services designed to provide customers with great rates and comprehensive service. The company is proud to offer several certifications and safety measures: Enterprise Certified®, CARFAX Vehicle History ReportTM, and a Limited Powertrain Warranty. Additionally, they provide roadside assistance, which is available at the time of rental and includes services like tire changes, lockout service, and fuel delivery up to 3 gallons.
Location-wise, Enterprise Rent-A-Car is conveniently situated near major highways, making it easy for customers to reach destinations in Los Angeles County, San Diego, Las Vegas, and other nearby areas. The branch is approximately a 15-minute drive from Los Angeles International Airport (LAX) and is just over an hour from San Diego.
For travelers looking to explore popular destinations such as Disneyland, beaches, and Hollywood Sign, Enterprise Rent-A-Car is within a reasonable driving distance. The company's proximity to these attractions makes it an ideal choice for those planning weekend getaways or longer trips.
The reservation process at Enterprise Rent-A-Car involves using a specific CID (Contract ID) for corporate accounts, which ensures that only eligible renters can use the service. Rental options include plan ahead to secure great rates, and customers must be aware of the hours and services available, particularly the after-hours drop service which is not available at this location.
When it comes to payment, Enterprise Rent-A-Car accepts various forms of payment, including credit cards like Visa®, MasterCard®, American Express®, Discover Network®, and debit cards. A deposit of $300 or $850 is required for certain vehicle classes, with additional amounts due upon return. It's important to note that money orders and prepaid cards are not accepted.
For those traveling in groups or needing extended coverage, Enterprise Rent-A-Car offers a TollPass Program, which allows for electronic toll collection in various regions across the United States. This program is particularly useful for frequent travelers in areas like the Northeast US, Chicago Metropolitan Area, and Southern California.
Enterprise Rent-A-Car also provides essential safety measures, such as Learner’s Permits not being accepted, and offers Roadside Assistance Protection (RAP) for an additional fee, which covers key replacement, tire service, lockout service, and fuel delivery. The company's commitment to customer satisfaction is further emphasized by their detailed Renter Requirements Policy, which outlines age restrictions, vehicle class limitations, and additional documentation requirements.
Overall, Enterprise Rent-A-Car presents itself as a reliable and customer-friendly option for car rentals, combining affordability with comprehensive services and safety features.
Category Tags
What Customers Say
411
Official Google Reviews
Customer experiences at Enterprise Rent-A-Car are varied, reflecting both exceptional service and notable shortcomings. Positive feedback often highlights the professionalism, friendliness, and efficiency of staff, particularly in situations where customers felt well-supported and valued. For instance, reviews frequently mention prompt and courteous service, quick turnaround times, and helpful staff who went above and beyond to resolve issues or provide additional assistance. Customers have praised the company's online booking process, the availability of multiple vehicles, and the competitive pricing, which is a significant factor for many renters.
However, there are also several negative reviews that point to areas needing improvement. These include long wait times, especially during peak hours, issues with vehicle cleanliness and condition upon return, and problems with communication and customer service, particularly when dealing with online platforms or when extended service requests are made. Some customers have reported feeling unheard or dismissed, especially those who experienced delays or errors in the rental process. Additionally, there are concerns about the reliability of the company's policies and the accuracy of information provided to customers, such as reservation details and vehicle availability.
The mixed reviews suggest that while Enterprise Rent-A-Car has a strong foundation in customer service and operational efficiency, there is room for enhancement in areas like wait times, vehicle maintenance, and customer communication. Addressing these issues could further solidify the company's reputation and ensure a more consistently positive experience for all customers.