Jiffy Lube

Oil Change Service Oil Change Automotive Services

Bestie Business Card

15-minute oil changes, tire replacement & tire installation in Commerce Charter Township, MI. See full services, business hours, & more!

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Business Hours

Mon: 8:00am - 6:00pm
Tue: 8:00am - 6:00pm
Wed: 8:00am - 6:00pm
Thu: 8:00am - 6:00pm
Fri: 8:00am - 6:00pm
Sat: 8:00am - 5:00pm
Sun: 10:00am - 4:00pm

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About Walled Lake, Michigan, USA

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Nominated for BestAround

A+
Overall Grade
Rating Scale:
A: 80-100% B: 60-79% C: 40-59% D: 20-39%

Jiffy Lube distinguishes itself in the competitive auto maintenance landscape with its holistic approach to vehicle care and unwavering focus on customer service. While the franchise boasts impressive offerings beyond the standard oil change, including fleet management solutions and educational resources, its nomination for "BestAround" speaks volumes about its commitment to providing comprehensive, personalized service.

The company's strength lies in its accessibility and transparency. Customers appreciate the ability to quickly obtain estimates online, the availability of financial advisors for broader needs like retirement planning, and the financial incentives that make their services even more appealing. The "Learn from the Experts" section further empowers customers to take charge of their vehicle maintenance. Jiffy Lube's dedication to fleet management, with tailored solutions and dedicated support, caters specifically to businesses, a niche often underserved by competitors.

While some reviews touch upon minor issues like occasional pricing discrepancies and communication hiccups, these are overshadowed by the overwhelmingly positive customer feedback. The franchise's emphasis on professionalism, cleanliness, and knowledgeable staff fosters trust and loyalty, driving repeat business and positive word-of-mouth. Jiffy Lube's "BestAround" nomination is a testament to its ability to deliver not just oil changes, but a reliable and comprehensive automotive care experience that resonates with both individual and business customers alike.

About Jiffy Lube

Jiffy Lube, a prominent oil change service franchise located in Commerce Charter Township, Michigan, offers a comprehensive suite of automotive maintenance solutions beyond the traditional oil change. The company prides itself on a personal and customer-centric approach, with 18,000 financial advisors available to support clients' retirement, education savings, and insurance needs. For those seeking convenience, Jiffy Lube allows customers to start an estimate today by simply selecting a location and viewing vehicle service estimations tailored to their specific vehicle type.

The franchise's offerings extend far beyond basic oil changes. Customers can benefit from a fleet maintenance program that customizes service recommendations based on their vehicle's needs, ensuring optimal performance and longevity. Jiffy Lube also provides educational resources through its "Learn from the Experts" section, offering valuable tips and advice to help customers maintain their vehicles efficiently. Additionally, the company offers financial incentives, such as Jiffy Lube® Coupons and a credit card, to help customers save on their services.

A standout feature of Jiffy Lube is its commitment to comprehensive vehicle care, including brake fluid exchanges, battery replacements, and tire rotations. These services are designed to keep vehicles running smoothly and safely, with Jiffy Lube providing free fluid top-offs for vital fluids within a specified mileage range. The franchise's focus on fleet management is particularly appealing to businesses, as it offers tailored solutions for maintaining large vehicle fleets, complete with personalized accounts and dedicated support. Jiffy Lube Multicare® further enhances its value proposition by offering a one-stop-shop for all automotive needs, ensuring that customers receive expert care at competitive prices.

Category Tags
Oil Change Service Oil Change Automotive Services Auto Repair Maintenance Services

What Customers Say

4.7
Rating Based On
325
Official Google Reviews
5
286
4
11
3
6
2
2
1
20

Customers have consistently praised Jiffy Lube for its professional service, clean environment, and knowledgeable staff. Many highlight the thoroughness of their work, noting that technicians go above and beyond to explain procedures and recommendations, ensuring customers feel informed and in control of their vehicle maintenance decisions. The reliability of the service, from quick turnaround times to efficient use of customer time, is frequently mentioned as a standout feature.

Several reviews emphasize the friendly and courteous nature of the employees, describing interactions as welcoming and helpful without being pushy. This has fostered a sense of trust and loyalty among customers, leading to repeat visits and positive word-of-mouth recommendations. The cleanliness of the facilities is also noted positively, contributing to a comfortable and stress-free experience for customers.

However, some reviews point out areas for improvement, such as occasional discrepancies in pricing or communication issues where customers felt misled about service costs. Despite these minor criticisms, the overall sentiment remains overwhelmingly positive, with many customers citing their satisfaction and willingness to return. The business's commitment to customer satisfaction is evident through their efforts to maintain high standards of service and address any concerns promptly.