Bestie Business Card
Discover our extensive range of stylish, high-quality furniture and decor at Havertys, designed for any home.
Local Map
DirectionsAbout Buford, Georgia, USA
MoreThe demographic landscape in Buford is diverse, featuring approximately 60.6% White, 14.1% Black or African American, 3.8% Asian residents, with 29.4% identifying as Hispanic or Latino; English and Spanish are commonly spoken languages. The community boasts a median age of 35.1 years, indicating youthful vibrancy, and a homeownership rate of 70.5%, suggesting strong local investment.
Buford offers an array of attractions that blend historical charm with modern appeal. Key sites include the Buford Dam and its scenic views, historic downtown stores, and Lake Lanier for outdoor activities like boating and fishing. The annual Buford Corn Festival highlights the city's agricultural heritage and community spirit.
Economically, Buford has diversified from its textile roots into manufacturing, healthcare, retail, and education sectors, supported by major employers including Gwinnett County schools and Coworking spaces catering to emerging entrepreneurs. Transportation is convenient with nearby I-85 and GA-20 highways and proximity to Atlanta's Hartsfield-Jackson International Airport.
Community resources are robust, featuring quality educational institutions, comprehensive healthcare at Northside Hospital Gwinnett, and various recreational facilities. The city emphasizes public safety through its police department, maintaining crime rates comparable to national averages. Buford experiences a temperate climate with distinct seasons—hot summers, mild winters—and occasional severe weather, while Lake Lanier offers year-round outdoor recreation opportunities.
Buford’s unique charm lies in its historical roots and modern developments. Its revitalized downtown area, the iconic Buford Dam, and a lively community spirit create an engaging environment. Residents enjoy diverse dining options, shopping centers, recreational activities, and community events that enrich their lifestyle, balancing tradition with contemporary growth.
Nominated for BestAround
Havertys Furniture, a local fixture in Duluth, Georgia, has garnered attention for its nomination as a contender in the "BestAround" category, but the mixed reviews paint a nuanced picture. The store's strength lies in its comprehensive selection of high-quality furniture, appealing to a broad demographic with both classic and modern pieces. Its interior design consultations add a layer of personalized service that can significantly enhance customer satisfaction, making it a compelling choice for those seeking a curated shopping experience.
However, the inconsistencies in customer service are a notable drawback. While some interactions, particularly with knowledgeable staff like Ishmael Monchery, were exemplary, others were marred by poor service, including unprofessionalism and unresponsive handling of issues. This variability suggests that Havertys needs to standardize its service across all locations to maintain the positive experiences it offers in select areas. The store's strategic location and robust online presence are assets, but they cannot fully offset the impact of inconsistent service.
Ultimately, Havertys Furniture's potential for recognition as "BestAround" hinges on its ability to address these service gaps. By investing in comprehensive staff training and ensuring consistent, high-quality service, Havertys can solidify its reputation as a reliable and customer-centric destination. Balancing its strengths in product quality and selection with improved service will be key to its long-term success and standing in the competitive furniture retail landscape.
About Havertys Furniture
Havertys Furniture, a local gem nestled in Duluth, Georgia, has established itself as a go-to destination for discerning shoppers seeking high-quality bedroom and living room furniture. The store offers a comprehensive selection of both new and gently used pieces, catering to a wide range of tastes and budgets. From classic wooden frames to modern minimalist designs, Havertys provides a curated inventory that appeals to homeowners and renters alike, ensuring that every customer finds the perfect piece to enhance their living spaces.
In addition to its extensive furniture offerings, Havertys Furniture places a strong emphasis on creating inviting and functional home environments. The store's interior design experts are available to offer personalized consultations, helping customers navigate the vast array of options and find pieces that complement their unique styles and needs. This commitment to customer service is further underscored by the store's well-stocked showrooms and easy-to-navigate layout, making it a convenient and enjoyable shopping experience for visitors from near and far.
While Havertys Furniture is primarily located in Duluth, its proximity to major metropolitan areas such as Atlanta and Savannah makes it an attractive option for residents looking to furnish their homes without the long commute. The store's strategic location, combined with its robust online presence, allows customers to browse and purchase items from the comfort of their homes or visit in person, ensuring that Havertys remains accessible to a broad customer base. Whether you're searching for a new piece of furniture for your bedroom or looking to refresh your living room, Havertys Furniture stands out as a reliable and stylish choice in the heart of Duluth, Georgia.
Category Tags
What Customers Say
498
Official Google Reviews
Customer experiences at Havertys Furniture varied widely, reflecting the store's diverse clientele and operational nuances. Positive feedback often highlighted exceptional customer service, particularly from staff like Ishmael Monchery, who stood out for his patience, knowledge, and personalized approach. Ishmael's ability to navigate complex selections and accommodate specific needs, such as customizing a living room sectional with military discounts, was consistently praised. His charm and dedication to ensuring customer satisfaction left a lasting positive impression.
Conversely, negative experiences frequently centered around poor service, including unprofessional behavior from sales representatives, botched orders, and a lack of follow-up. Customers described interactions that felt dismissive or condescending, particularly when their requests were ignored or mishandled. These instances not only marred their shopping experience but also raised concerns about the store's commitment to customer satisfaction.
The store's large showroom and wide selection were generally well-received, with many customers appreciating the variety and quality of furniture available. However, inconsistencies in service across different locations and interactions with sales staff highlighted areas for improvement. The mixed reviews suggest that while Havertys has the potential to excel in customer service, maintaining a high standard consistently across all locations remains a challenge.
Overall, customer experiences at Havertys Furniture underscore the importance of training and support for staff to ensure a positive shopping environment. While some customers had remarkable interactions, others faced significant issues that detracted from their experience. Balancing the store's strengths in product quality and selection with the need for superior customer service will be crucial for Havertys to build long-term customer loyalty and reputation.