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At Havertys, explore our extensive range of stylish, high-quality furniture and decor perfect for any home.
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DirectionsAbout College Station, Texas, USA
MorePoints of interest in College Station include the iconic Kyle Field stadium, the George Bush Presidential Library and Museum, Bonham State Park for outdoor activities, and revitalizing downtown areas with new dining and entertainment venues. The city’s economy is driven by Texas A&M University alongside healthcare, retail, and agriculture sectors. Community resources are robust, featuring a top-rated public school system, comprehensive healthcare services, diverse recreational facilities, and cultural programs through the International Sister Cities Association. Transportation options include major highways, regional air service via Easterwood Airport, and bus routes. Safety is emphasized with crime rates below national averages, while the climate features hot summers and mild winters, complemented by scenic natural surroundings such as the Brazos River. The city's unique identity revolves around its academic excellence, small-town hospitality, and vibrant cultural scene enriched by a diverse dining landscape and recreational offerings.
Nominated for BestAround
Havertys Furniture distinguishes itself in the competitive furniture retail landscape with a strong emphasis on customer service that sets it apart from many competitors. Customers rave about the personalized attention they receive, particularly from staff like Susan Cool and Nicole and Jay Martinez, who are lauded for their guidance, patience, and dedication to crafting spaces that truly reflect individual tastes. This focus on building relationships, rather than just making sales, fosters a sense of trust and loyalty among shoppers.
While minor hiccups like occasional paint chipping or delivery delays exist, they pale in comparison to the overwhelmingly positive feedback surrounding Havertys' service. The store's commitment to online ordering with flexible delivery options, coupled with its swift and professional handling of any issues that arise, further solidifies its reputation as a customer-centric business. This dedication to exceeding expectations through service likely contributes significantly to Havertys' nomination for "BestAround," suggesting they are poised to deliver on the promise of a truly exceptional shopping experience.
Havertys Furniture's success appears to hinge on its ability to create a welcoming and personalized environment where customers feel valued and understood. This focus on human connection, combined with reliable service and a commitment to customer satisfaction, positions Havertys as a strong contender for the prestigious "BestAround" accolade.
About Havertys Furniture
At Havertys you can browse our wide selection of stylish, quality-crafted furniture pieces and décor that are made to fit any home.
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What Customers Say
114
Official Google Reviews
Customers of Havertys Furniture consistently highlight exceptional customer service as a standout feature, often contrasting it favorably with experiences at other furniture stores. Susan Cool is frequently praised for her inspirational guidance, patience, and ability to create personalized spaces, making customers feel truly understood and valued. This level of service extends beyond initial purchases, with staff members like Nicole and Jay Martinez providing ongoing support and ensuring customer satisfaction even after returns or exchanges.
Many reviews emphasize the knowledgeable and helpful nature of the sales associates, particularly Susan, who are described as going above and beyond to meet customer needs without being pushy. This is evident in scenarios where customers received tailored recommendations, detailed product information, and assistance navigating complex selections, such as color choices or specific styles. The store's commitment to creating a welcoming atmosphere, with clean showrooms and friendly staff, further enhances the overall shopping experience.
While some reviews mention minor issues like paint chipping or delivery delays, these are often overshadowed by the overwhelming positive feedback on service quality. Customers appreciate the flexibility offered by online ordering combined with convenient delivery options, including financing and pickup services. The store's ability to resolve issues promptly and professionally, such as when a delivery was delayed due to unforeseen circumstances, reinforces its reputation for reliability and customer-centric policies. Overall, Havertys Furniture is consistently praised for its dedication to providing a superior shopping experience through exceptional service.